Reviews
Write a reviewI purchased a car from VIP Auto Enterprise about 3 months
I purchased a car from VIP Auto Enterprise about 3 months ago. On February 2nd, I experienced a tire blowout. When replacing the tire at a 24-hour shop, I discovered that the rim had a crack which someone had attempted to “repair” with JB Weld steel putty. This is not a safe or professional repair for a wheel. When I went back to the dealership on February 4th to request information on the tire installation and an inspection record, I was told they do not have any inspection reports, invoices, or tire shop records. In fact, I was told they do not inspect their vehicles at all before sale. When I raised my concerns about the unsafe condition of the vehicle and requested the rim be replaced, the staff not only refused to address the issue but also threatened to have me trespassed for being upset about the situation. This dealership knowingly sold me an unsafe vehicle, and their customer service has been unprofessional and hostile when presented with a very real safety issue. I cannot recommend them to anyone—buyers should be extremely cautious.
I purchased a car from VIP Auto Enterprise about 3 months
I purchased a car from VIP Auto Enterprise about 3 months ago. On February 2nd, I experienced a tire blowout. When replacing the tire at a 24-hour shop, I discovered that the rim had a crack which someone had attempted to “repair” with JB Weld steel putty. This is not a safe or professional repair for a wheel. When I went back to the dealership on February 4th to request information on the tire installation and an inspection record, I was told they do not have any inspection reports, invoices, or tire shop records. In fact, I was told they do not inspect their vehicles at all before sale. When I raised my concerns about the unsafe condition of the vehicle and requested the rim be replaced, the staff not only refused to address the issue but also threatened to have me trespassed for being upset about the situation. This dealership knowingly sold me an unsafe vehicle, and their customer service has been unprofessional and hostile when presented with a very real safety issue. I cannot recommend them to anyone—buyers should be extremely cautious.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
