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Suburban Ford of Troy

(1,162 reviews)
Visit Suburban Ford of Troy
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–1:00pm
Sunday Closed Closed

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New (248) 494-4352 (248) 494-4352
Used (866) 890-6585 (866) 890-6585
Service (866) 502-6765 (866) 502-6765

Inventory

See all 365 vehicles from this dealership.

Incentives

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About our dealership

Service center

Phone number (866) 502-6765

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Meet our employees

Reviews

(1,162 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Troy from DealerRater.

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The dealership was welcoming, professional, and made the

The dealership was welcoming, professional, and made the entire car-buying experience smooth, stress-free, and enjoyable .

The dealership was welcoming, professional, and made the

The dealership was welcoming, professional, and made the entire car-buying experience smooth, stress-free, and enjoyable .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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I had such a great experience working with Scott G!

I had such a great experience working with Scott G! From the very beginning, he wasn’t just focused on selling a car—he genuinely cared about helping me find the right one that fit my needs and budget. Scott took the time to answer all my questions, and he made the whole process feel easy and stress-free. What stood out most was how honest, patient, and kind he was throughout everything. It’s rare to meet someone in sales who truly looks out for their customers, but Scott definitely does. I’d highly recommend him to anyone looking for a car—you’ll be in great hands!

I had such a great experience working with Scott G!

I had such a great experience working with Scott G! From the very beginning, he wasn’t just focused on selling a car—he genuinely cared about helping me find the right one that fit my needs and budget. Scott took the time to answer all my questions, and he made the whole process feel easy and stress-free. What stood out most was how honest, patient, and kind he was throughout everything. It’s rare to meet someone in sales who truly looks out for their customers, but Scott definitely does. I’d highly recommend him to anyone looking for a car—you’ll be in great hands!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your fantastic experience with Scott at Suburban Ford of Troy! We are thrilled he made the process easy and stress-free. We hope to see you again soon!

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I had an incredible experience thanks to Scott Gorgies,

I had an incredible experience thanks to Scott Gorgies, Gus Abdul, and Vic Oraha. Their professionalism, friendliness, and attention to detail made the entire process smooth and enjoyable. They went above and beyond to make sure everything was handled perfectly, and the pricing was great too!

I had an incredible experience thanks to Scott Gorgies,

I had an incredible experience thanks to Scott Gorgies, Gus Abdul, and Vic Oraha. Their professionalism, friendliness, and attention to detail made the entire process smooth and enjoyable. They went above and beyond to make sure everything was handled perfectly, and the pricing was great too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your fantastic feedback about our team! We're happy to know you felt confident and supported throughout your entire experience here at Suburban Ford of Troy. We truly appreciate your business and we hope to see you again down the road!

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Scott was very helpful and provided excellent support

Scott was very helpful and provided excellent support through the buying process. I would highly recommend him.

Scott was very helpful and provided excellent support

Scott was very helpful and provided excellent support through the buying process. I would highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Jena, your recommendation means the world to Scott and the team! Thank you for choosing Suburban Ford of Troy and for sharing your experience. Safe travels ahead!

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I had an outstanding experience at this dealership!

I had an outstanding experience at this dealership! The service was top-notch, and Sonny, the service advisor, went above and beyond to ensure everything was handled smoothly. Highly recommend!

I had an outstanding experience at this dealership!

I had an outstanding experience at this dealership! The service was top-notch, and Sonny, the service advisor, went above and beyond to ensure everything was handled smoothly. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Joe, thank you for recommending Sonny and the team! We look forward to assisting you again in the future at Suburban Ford of Troy. Safe travels!

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Mark, Terry, Gus, and Jim set the tone with their

Mark, Terry, Gus, and Jim set the tone with their leadership. They were professional, personable, and clearly passionate about providing top-tier customer service. They made me feel valued the moment I walked in, ensuring every detail was handled with care and efficiency. Scott and Sam, my sales reps, were incredible to work with. They took the time to understand exactly what I was looking for, answered every question with patience, and guided me through the process without any pressure. Their knowledge of the vehicles and their attention to detail made the experience both easy and exciting. In the finance department, Aaron and Moe were equally impressive. They explained everything clearly, worked hard to find the best rates and terms, and made the final steps quick and hassle-free. What truly stood out was the team’s teamwork and authenticity. It didn’t feel like a transaction, it felt like a partnership. I drove away in my new car feeling confident, happy, and completely satisfied. If you’re looking for a dealership that treats you with respect, listens to your needs, and delivers outstanding service from every department, Suburban Ford of Troy is the place to go. I can’t recommend them highly enough! I will be back, thank you!

Mark, Terry, Gus, and Jim set the tone with their

Mark, Terry, Gus, and Jim set the tone with their leadership. They were professional, personable, and clearly passionate about providing top-tier customer service. They made me feel valued the moment I walked in, ensuring every detail was handled with care and efficiency. Scott and Sam, my sales reps, were incredible to work with. They took the time to understand exactly what I was looking for, answered every question with patience, and guided me through the process without any pressure. Their knowledge of the vehicles and their attention to detail made the experience both easy and exciting. In the finance department, Aaron and Moe were equally impressive. They explained everything clearly, worked hard to find the best rates and terms, and made the final steps quick and hassle-free. What truly stood out was the team’s teamwork and authenticity. It didn’t feel like a transaction, it felt like a partnership. I drove away in my new car feeling confident, happy, and completely satisfied. If you’re looking for a dealership that treats you with respect, listens to your needs, and delivers outstanding service from every department, Suburban Ford of Troy is the place to go. I can’t recommend them highly enough! I will be back, thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Annabelle, we're delighted to hear about your seamless experience with our team at Suburban Ford of Troy! We’ll pass along your kind words to Mark, Terry, Gus, Jim, Scott, Sam, Aaron, and Moe. Congratulations on your new car, and we look forward to seeing you again! Safe travels!

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He knew what I wanted, got what I wanted.

He knew what I wanted, got what I wanted. I but my new trucks from him every 5 years. Scott is the greatest most easy going salesman

He knew what I wanted, got what I wanted.

He knew what I wanted, got what I wanted. I but my new trucks from him every 5 years. Scott is the greatest most easy going salesman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Richard! It's wonderful to hear that Scott consistently delivers such a seamless and enjoyable experience. We truly value your continued trust here at Suburban Ford of Troy and look forward to seeing you in another 5 years!

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I had a great experience with Brian and Moe.

I had a great experience with Brian and Moe. I had enough time with the vehicle I wanted to purchase, they answered my questions and explained characteristics of the vehicle that I needed to know but did not realize to ask. Everyone was friendly and attentive.

I had a great experience with Brian and Moe.

I had a great experience with Brian and Moe. I had enough time with the vehicle I wanted to purchase, they answered my questions and explained characteristics of the vehicle that I needed to know but did not realize to ask. Everyone was friendly and attentive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Liz, we're glad to know you had a great experience with Brian and Moe at Suburban Ford of Troy. We hope you enjoy your new vehicle! Safe travels!

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Always finds what I need for the price I need!

Always finds what I need for the price I need! I have been a customer of Scott’s for over 10 years and every vehicle transaction has gone extremely smooth and painless. Scott on multiple occasions has gone above and beyond to make sure I get all the features I wanted but at the same time never pushy to over sell features I don’t need or want, I really appreciate that.

Always finds what I need for the price I need!

Always finds what I need for the price I need! I have been a customer of Scott’s for over 10 years and every vehicle transaction has gone extremely smooth and painless. Scott on multiple occasions has gone above and beyond to make sure I get all the features I wanted but at the same time never pushy to over sell features I don’t need or want, I really appreciate that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback about Scott and our team! It's fantastic to hear he consistently goes above and beyond for you. We look forward to welcoming you back to Suburban Ford of Troy!

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Lincoln made it easy.

Lincoln made it easy. I told him exactly what I wanted and how I wanted the transaction to be handled. Hands down one of the best and easiest experiences I have ever had buying a vehicle.

Lincoln made it easy.

Lincoln made it easy. I told him exactly what I wanted and how I wanted the transaction to be handled. Hands down one of the best and easiest experiences I have ever had buying a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear Lincoln made your experience easy and enjoyable at Suburban Ford of Troy. Enjoy your new vehicle! Safe travels ahead!

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