Reviews
Anthony Todek, my sales agent was really transparent and
Anthony Todek, my sales agent was really transparent and thorough with getting me the vehicle I needed within my budget.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very efficient in transacting the entire deal.
Very efficient in transacting the entire deal. Had all the paperwork ready. Despite the virtual meeting not effectively scheduled, Vilius went out of the way to provide prompt service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jimfer, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!
They did a great job for my wife and I.
They did a great job for my wife and I. Our salesman Phillip Curtis went the extra mile to make sure everything went smooth. We came from out of state and they had no problem taking care of the added paperwork and hassle. Thank you Phillip, Gary, and everyone at Suburban Ford for taking care of us!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello there! We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Customer Service.
Customer Service. Recently took a test drive in this Lightning a month ago and came to the conclusion that it was a little out of my price. Unexpectedly received a call from Salesperson, Nadine Kawas about a recent reduction in price. She was n top of my concerns and provided me with options. SOLD!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Nick, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Suburban Ford of Troy, we value our customers and we look forward to seeing you on your next visit. Take care!
Was extremely interested in a vehicle, was told the title
Was extremely interested in a vehicle, was told the title wasn't in. Waited three weeks and was told the title still wasn't there, salesman even texted me it wasn't in. Called right after I got the text as I noticed the website said available and a priced drop. Sales lady said that they had the title and it was ready to go. Not impressed with this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I apologize for the experience you had with us at suburban ford of troy. Please contact me direct at 248-537-7413 my name is Mark Lange and I'm the General manager. I'll try my best to rectify the situation, I'm sure my team can learn from this, so we don't make the same mistake twice. Again, I personally apologize and would appreciate the opportunity to speak with you. Thank you, Mark Lange
Started out very bad experience with salesman.
Started out very bad experience with salesman. It all turned around after speaking to General Manager Mark Lange. Mark is committed to customer satisfaction in a big way. He treats you with dignity and respect. Ideal person to lead a sales group!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Mark Lange was a joy to talk to. He gets it. He understands what customer service is all about. He understands the importance of word of mouth and what constitutes a repeat customer .
Your Service was amazing, I was in and out in less than a
Your Service was amazing, I was in and out in less than a hour! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
The service team did a good job in processing my vehicle,
The service team did a good job in processing my vehicle, keeping in informed of progress, and turning it back to me in a timely fashion (as predicted).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Brian in the Service Department provided me with
Brian in the Service Department provided me with Excellent Customer Service making sure All of my concerns were addressed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
I have been purchasing car’s from Elder Ford/Suburban
I have been purchasing car’s from Elder Ford/Suburban Ford for easily 20 years. I like the service department because of the ease of use. The service rep was friendly and helpful, and managed to get my car back to me after closing! Great job! By the way, I love my Escape Hybrid!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know! Take care!