Reviews
Service department used to be good.
Service department used to be good. Recent visit was very disappointing. I made an early appointment and showed up early, my vehicle wasn't even looked at after 2 hours. My vehicle had an advanced diagnostic code and I was told it would be $200 minimum. I asked to speak with the technician doing the work and was told they don't do that. I got frustrated and left without any analysis or resolution. I took my truck to Toytec and they fixed it in minutes for less than $100 and I was treated well.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. I want to sincerely apologize for the way your visit was handled. I also understand your frustration about being quoted a high minimum diagnostic fee without the ability to speak directly with the technician, that lack of communication does not meet the standard of service I expect for our guests. I regret that your issue was not resolved here and that you found a faster, more affordable solution elsewhere. If you would like to discuss this further, please contact me directly at your earliest convenience so I can better understand the situation and work toward making it right. - Bill Benson, Service Manager, (720) 249-1512
Outstanding customer care my service manager did an
Outstanding customer care my service manager did an excellent job of explaining and answering my questions thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks Clayton and all the crew you are amazing.
Thanks Clayton and all the crew you are amazing. I appreciate you so much. Thanks again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service writer Ricky Lobato was-excellent, he got my
My service writer Ricky Lobato was-excellent, he got my vehicle in and back to me in less time than quoted which is extremely important to me. When it comes to service doing what is needed and time are most important!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate this positive review! Thanks so much!
Just needed an oil change and also a tire balancing !
Just needed an oil change and also a tire balancing ! Agents apologized for delay in checking in but would need extra time for service! Very good at helping secure a coupon for service so appreciate their commitment to the customer.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Donna Ozark, thanks so much for rating us so high! Be safe on the road!
I have been working with the dealership for over 20
I have been working with the dealership for over 20 years. Always very professional and keeping me informed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I purchased a used vehicle and every aspect of the
I purchased a used vehicle and every aspect of the experience was exceptional. The vehicle was already started with the AC blowing and ready for me when I had arrived. The vehicle’s engine had been cleaned and older parts were changed out for new parts. Tires and brakes were all new. The interior was professionally cleaned and all my questions were answered throughout the entire process. They even agreed to knock off some of the dealer handling fees. My sales reps customer service was above and beyond my expectations. I will be buying from Stevinson’s Toyota again!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I waited almost an hour to check in for a scheduled
I waited almost an hour to check in for a scheduled appointment and after 2 hours my vehicle hadn?t even begun the to be worked on
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Samantha, thank you for bringing this to my attention. I want to sincerely apologize for the long delay you experienced despite having a scheduled appointment. Your time is valuable, and I regret that it was not respected during your visit. If there’s anything you’d like to discuss further, please don’t hesitate to contact me at your earliest convenience so I can address your concerns directly. - Bill Benson, Service Manager, (720) 249-1512
Smooth process from start to finish and Rian made
Smooth process from start to finish and Rian made everything very enjoyable. He listened and found the exact car I was looking for with all of the options.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Awesome service with great communication and follow
Awesome service with great communication and follow through. Our vehicle is a 2004, needed services beyond a regular maintenance visit. We appreciated the Lyft service also. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sharon Moore, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.