Bob Johnson Kia

Tried to buy a Kia Sorento twice from this dealership. Both times Scott told us he'd had no inventory and would call us a month later. No calls or follow up. Both times we purchased a vehicle next day from Kia dealership in East Rochester. We won't even bother looking here any more.

Cant give zero star! I am sure you will enjoy your experience purchasing a car from here but once they have your money in your pocket they treat you like waste. They have never fixed an ongoing electrical issue even when it was under warranty. Yesterday my folks (who bought me the Sorento) went in with me to see if they would once and for all resolve a problem they have literally only bandaided everytime I took it it in. I have a picture of a melted connector due to inaccurate wiring and they STILL WONT acknowledge it. They said it would now cost $170 an hour to look into it!! Anyone who considers buying a car from here I am sure the sales people will go above and beyond to make sure they make a sale. Once the money is in the bank, your nothing but a waste. My folks wanted to buy me another care before leaving because of the age of my car and issues that are not being fixed. I refused to let them spend their money there!! Not even a free car was worth anymore of my time with them! Free car for me and I said "Nope, not from here!". And to add....years ago, I was told 'to my face' while sitting in the lobby that 'i lied' about having the electric starter put in when the car was ordered. Went out to my car to retrieve the work order to show him I was not lying!! Kid didnt know what to say!! Tyoical car dealership devilment that gets them these bad reviews and a loss of a sale.

This is a journey in to sound stereo phonic sound. Thinking of a master plan,

It's hard to adequately express how frustrated I am by the service, or lack thereof, I have gotten recently at Dorschel (now Bob Johnson) Kia. But I'll try: Several weeks ago, the check engine light came on in my 2015 Kia Soul, which has around 79K miles on it and been regularly maintained. I took it to Dorschel and was told it was extremely low on oil as a result of the car's engine burning oil at an accelerated rate. I was further told, much to my shock, that the engine likely would need to be replaced and that Kia would do it ... under certain oil-burning parameters that only make sense to Kia. I was instructed to continue driving the car and bring it to the dealership every 1,000 miles to have the rate of oil consumption checked. I already had done that twice and planned to take it in again midweek this week when I estimated I'd hit the 1,000-mile mark again. But yesterday, having driven less than 800 miles since the previous check, the check oil light started flashing. The person who answered the Dorschel service desk phone this morning advised me not to drive the car, so I'm stuck. I have left five voicemail messages for the service person I have been dealing with since this fiasco began and the service manager and haven't heard back from either of them. Not even an "We're extremely busy today, but we're going to call you back ASAP with a solution" courtesy-type call. An appalling lack of response.

May wanna think twice about Dorschel Call made an appointment for an oil change and inspection both were supposed to be free and one hour appointment turned into three hour appointment and tried to charge me four the oil change

Excellent customer service, seamless transaction. I have bought two cars from the same sales individual who is very knowledgeable. The service department is very helpful also. Linda

In the craziest of times I bought a car this week.It was a pleasant experience as usual.Ed wacienga went out of his way to take great care of me and make it a very easy transaction.This makes 4 vehicles that he has helped me with.I recommend Dorschel to everyone.Thanks for everything.

This is an excellent dealership because this dealership is focused on the customer. Dorschel's service department is outstanding. We have dealt with Brent as well as the other KIA representatives and have enjoyed our experience every time. Our car comes back clean and works great! Dorschel is our favorite Rochester dealer because we trust them!

We worked with Chelsea C. to purchase our new cars. She was very helpful, knowledgeable, and did not pressure us to buy. When we picked up our car, she took the time to explain all the features of the car and answered all our questions. It was really a great experience. Ann LaDonna

Last week went for an oil change, now the car is leaking oil. Called the dealership, no one with a pulse answered, service manager, general manager all just send to voice mail. Pathetic!