Reviews
Asked them to put new tires on they didn’t asked them to check the brakes because I tow they said they were fine but the mechanic wrote on the work order that they were legal but need replacement next service so in conclusion I have an appointment at a local repair shop to have the tires and brakes replaced next week not good
Asked them to put new tires on they didn’t asked them to check the brakes because I tow they said they were fine but the mechanic wrote on the work order that they were legal but need replacement next service so in conclusion I have an appointment at a local repair shop to have the tires and brakes replaced next week not good
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your recent experience with the tire and brake service. Please feel free to email us at [email protected] with your contact information and a manager will reach out to you directly to address your concerns.
Bought my 1st Ford and I ♥️ it (2026 Explorer xx Line). I initially walked into dealership not knowing what I wanted. The staff (Mark, Jeffrey & Matt) were superb from start to finish! They were friendly, patient, informative & efficient. It’s so nice to have NYE Automotive part of the Oneida community - Thank YOU for everything!
Bought my 1st Ford and I ♥️ it (2026 Explorer xx Line). I initially walked into dealership not knowing what I wanted. The staff (Mark, Jeffrey & Matt) were superb from start to finish! They were friendly, patient, informative & efficient. It’s so nice to have NYE Automotive part of the Oneida community - Thank YOU for everything!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
The Warranty Response time was problematic, but the service team excellent. Need a better way to update phone contacts in your system.
The Warranty Response time was problematic, but the service team excellent. Need a better way to update phone contacts in your system.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Matt, we're sorry to hear about the issues with the warranty response time and updating phone contacts. We appreciate your feedback and will work on improving these areas. Thank you for recognizing our service team's efforts.
Attentive staff and a good selection of vehicles. No hassles experience during the purchase. Very professional.
Attentive staff and a good selection of vehicles. No hassles experience during the purchase. Very professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
They were wonderful to deal with. No high pressure sales and worked with me to get the payment where I wanted it.
They were wonderful to deal with. No high pressure sales and worked with me to get the payment where I wanted it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
The service managers are very helpful and follow through on everything they say. Keri Whitmeyer is my "go-to" person in the service department. She goes above and beyond for me, and I very much appreciate it.
The service managers are very helpful and follow through on everything they say. Keri Whitmeyer is my "go-to" person in the service department. She goes above and beyond for me, and I very much appreciate it.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
The sales representative Bobby was great help and assistance in knowledge of the car purchased
The sales representative Bobby was great help and assistance in knowledge of the car purchased
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
I was hesitant on bringing my vehicle to get work done but NYE made me feel confident in their ability. Thank you!
I was hesitant on bringing my vehicle to get work done but NYE made me feel confident in their ability. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Dave and Keri did a amazing job with my car and were amazing to work with
Dave and Keri did a amazing job with my car and were amazing to work with
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Alex was very knowledgeable about the interior of the car and very professional. It made for a smooth buy for me with him and Matt Keller.
Alex was very knowledgeable about the interior of the car and very professional. It made for a smooth buy for me with him and Matt Keller.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!