Reviews
Service department provides prompt service and clearly explains any necessary services. Never applies pressure, just information.
Service department provides prompt service and clearly explains any necessary services. Never applies pressure, just information.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Staff was absolutely amazing. I had an emergency vehicle that went down and needed an engine replacement. Dave and his staff were friendly, prufessional and communicated what was going on throughout the process. Excellent customer service!
Staff was absolutely amazing. I had an emergency vehicle that went down and needed an engine replacement. Dave and his staff were friendly, prufessional and communicated what was going on throughout the process. Excellent customer service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I'd give 5 stars if the windows were cleaned, fluid and air checked. That's what a5 star ford dealer in Phoenix did. I was impressed.
I'd give 5 stars if the windows were cleaned, fluid and air checked. That's what a5 star ford dealer in Phoenix did. I was impressed.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your review and the 4-star rating. Your comments about the additional services are noted, and we aim to improve. We look forward to serving you again!
Quick and easy transaction. Called in the AM, drove home a truck in the PM.
Quick and easy transaction. Called in the AM, drove home a truck in the PM.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that your transaction was smooth and efficient. Our commitment to quality and expertise is what drives us. Thank you for choosing us, and we hope to see you again soon!
Brought in for inspection and oil change. Service identified rear brakes needed replacement. Honest service.
Brought in for inspection and oil change. Service identified rear brakes needed replacement. Honest service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
Excellent customer service. Trustworthy team and technician. A great place to bring your vehicle for repair and maintenance.
Excellent customer service. Trustworthy team and technician. A great place to bring your vehicle for repair and maintenance.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
It's been 16 years since my last vehicle purchase and I must say I was feeling overwhelmed with deciding on a vehicle that felt right for me. I Knew what i wanted but had my doubts if it was really for me. Well working with Faith at NYE Ford made my decision making process much easier as she had just the right vehicle for me. Upon contacting her, I had a vehicle in mind but unfortunately it was sold prior to me seeing it. Thankfully Faith was able to find 3 similar vehicles in her inventory and the 3rd one was the one for me. So a huge thanks to the NYE Ford team for their help and most of all Thank You Faith. When shopping at NYE Ford... "You've gotta have Faith!"
It's been 16 years since my last vehicle purchase and I must say I was feeling overwhelmed with deciding on a vehicle that felt right for me. I Knew what i wanted but had my doubts if it was really for me. Well working with Faith at NYE Ford made my decision making process much easier as she had just the right vehicle for me. Upon contacting her, I had a vehicle in mind but unfortunately it was sold prior to me seeing it. Thankfully Faith was able to find 3 similar vehicles in her inventory and the 3rd one was the one for me. So a huge thanks to the NYE Ford team for their help and most of all Thank You Faith. When shopping at NYE Ford... "You've gotta have Faith!"
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Always great people always looking out for there customers when they need them and need help with anything
Always great people always looking out for there customers when they need them and need help with anything
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Ford has really good people working for them I will be coming back for more work on my car
Very easy experience. Helped me see all my options financially. Helpful awesome staff as well!
Very easy experience. Helped me see all my options financially. Helpful awesome staff as well!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear that you had a positive experience with our team and found the financial guidance helpful. Your satisfaction is important to us, and we hope to continue providing quality service in the future.
The service spot took longer than I expected but additional items in cabin filters came up that I needed to address and had them also taken care of
The service spot took longer than I expected but additional items in cabin filters came up that I needed to address and had them also taken care of
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your patience and understanding during your recent visit. We're glad we could address the additional cabin filter needs for your vehicle. Your trust in our expertise is greatly appreciated, and we look forward to serving you again.