Royal Auto Club

This dealership are lying by saying they have a car for sale but they don’t. I went to check out a car I saw online and when I went there they told me that the car was sold that same day and it was gone. They shows a similar vehicle which in horrible conditions . It has been 2 weeks since I went to their dealership and that same car is still there. I sent them an email about them at car just for laughs and giggles and I was told that the car was available and wanted to setup an appointment to come see the car. This dealership is a SCAM!!!!

Unprofessional, Liars, False Advertisement. I almost never leave one single bad review, I typically just don't go back or use their services. However, buyer beware on this place! They advertised a car and price online with shipping to Raleigh NC for $222. I called to buy....and the lying began. Rather than problem solve for potential options, they recommend looking at a car instead priced at over $21,000 instead of the one advertised at $16,555. Stay away, they should be sued!

The dealership advertises cars that they don't have on the lot and try to bait and switch once you get there. They always try to up sale you once on the lot and then get temperamental when you don't want to do business with them.

This dealership have a good job. They explain nicely. Taha Ali customer service is excellent. He is very friendly & respect customer. Manager also good job. Thank you everyone.

Drove down to see many dealers in the area but Empire auto imports was the one for me, Zabi helped me with everything i was looking for. Got me into the S class i wanted for a long time and they happened to have it. Service was amazing, very friendly group of guys. Would definitely recommend it.

This dealership is a joke. They do not have the cars they put up on the internet. Every time you ask for a test drive or actually to see the car, they say "that car is in our inspection shop in Manassas" or somewhere else. They never show you the car you saw on the internet but instead they will try to sell you a different car that is more expensive that other dealers. Never would recommend this dealer. It was a complete waste of time.

Amazing car buying experience! You will not be disappointed! Leo and Zaby are knowledgeable, honest and down to earth as they come! You will not feel pressured there! They will give you the pros and cons as it pertains to the information you are seeking. I recently purchased a 2018 Camry and am exceptionally satisfied with the purchase! This is how car buying ought to be!!!

This dealership won't provide you with a Carfax. Talk to you on the phone and act like they are reading from a Carfax, but can't answer questions that would be answered from looking at the Carfax. Ask them to email the Carfax to me and they wouldn't. Very shady

My father-in-law is in failing health and asked me if I would step in for him and help my mother-in-law find a new car. Of course... I'd do anything for them and was happy to help. But, also, felt the pressure a bit as I wanted to make sure I brought home a car he'd be pleased with... so I was probably paying a bit more attention to the little things than I otherwise might have. So, after test driving a few cars, we eventually zeroed in on Lexus ES350. It had to have low miles and the blind spot monitoring feature... those were both super important to my father-in-law as he's preparing her for life without him. Because of the "in-law" dynamic, out of the gate I was thinking CarMax because I thought that would just give me a bit of peace of mind buying from a big/well-known dealer. So, we got her trade in appraised there and paid the $200 fee to have a Lexus ES350 shipped in from their Richmond store. While we waited though, I found a Lexus ES350 at Sterling Auto Imports. It was nearly identical vehicle with a few more miles (20K vs 14K) but was newer (2018 vs 2017 at Carmax). It drove perfect and was in near pristine condition except for a couple of relatively minor paint chips. Eddie assured me he would have those fixed, but I was hesitant to make a decision until I saw the Carmax one. Fast forward a couple of days... when the Carmax car arrived, it also had a paint chip issue on the back bumper but there had some "spidering" in the paint that I could see getting worse. I was still going to buy it as the salesperson assured me they would fix the issue. However, they called me back in a few hours and told me they fixed it. He sent my pictures of their "fix"... which apparently entailed slapping some miscolored touch up paint on the bumper. It looked worse than before. Even then I was STILL going to take another look in person... again, because I was taking comfort in the "big box/brand" of Carmax. But, on the way back to Carmax with my mother-in-law, I said "let's take another look at that 2018... I really want to see that one again." So, we did. And I'm glad we did. First off, Eddie assured me that he would rectify the minor paint issue and it would look perfect. Again, the "in-law" pressure was strong and I really, really wanted my father-in-law to see a fairly perfect car... not a nice car ruined with some distracting touch up paint from walmart. In the end, we made a deal for the car and I never made it back to Carmax. Thrilled to report that Eddie went above and beyond and he exceeded our expectations w/the paint correction. Unlike Carmax, he fixed it RIGHT and, indeed, made it look perfect. Additionally, Eddie matched Carmax's offer (which I thought was a good trade-in offer) on her car. Oh, and the car was priced well below Carmax... which allowed her to avoid a car payment... which was also important to my father-in-law. So, in the end... Mother-in-law was happy... Father-in-Law was happy. And, Eddie/Sterling Auto Imports is who I'll call for my next car purchase (well, after my 2021 Ford Bronco arrives this week... which will be the one and only "new" car purchase of my life). BTW he's got a sweet Mercedes GT in the show room that looks sssssseeeexxxxxy.