Skip to main content

Foundation Hyundai Wichita Falls

(10 reviews)

Reviews

(10 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Glen David & Mary were extremely helpful with any

Glen David & Mary were extremely helpful with any questions I had and If Glen wasn't available when I called it only took him a couple of minutes to call me back. It's like Glen studied for the exam I was about to hand out cause every time I called with a lot of questions Glen was prompt to give an answer that satisfied the question I was asking!! I guess you only get that if you really know what you're talking about! I wouldn't hesitate to recommend my friends and family to Foundations for any service need they may have!! Thanks for giving me the opportunity to give these guys a pat on the back and to say thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

This was my best experience yet with Foundation.

This was my best experience yet with Foundation. They were accessible and very pleasant. The customer service was excellent. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

I didn't have to wait very long, they serviced my vehicle

I didn't have to wait very long, they serviced my vehicle and washed it, and sold me a 3x foundation care. I was pleased overall

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Fast service had 2 cars in one after another .

Fast service had 2 cars in one after another . David took care of it . Buick and Hyundai

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great job getting done what I asked them to and then

Great job getting done what I asked them to and then notified me of a potential problem that could come up later, with no pressure to do anything right then. Super!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Went for a tire repair.

Went for a tire repair. The tech found a screw in the tire and repaired it. While checking the air in all the tires he saw a screw in another tire. It was repaired too. I appreciate the extra effort from the tech. Glenn is the service manager I deal with, he is great. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

They are improving.

They are improving. Yay! I did not have my online coupon for the services I signed up for but we found one that was an even better deal except without the tire rotation. They did the tire rotation for me anyway. They were also a lot faster today and there were several people in the waiting room ahead of me. They found a possible problem so I have to come back next weekend when the Hyundai tech is in. All in all a pleasant experience. I hope they keep it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Worst experience I’ve ever had! Terrible service!

They don’t honor the warranty! They’ve had our car for weeks!! Only get angry when we inquire. NO LOANER CARS!! Terrible service! No more business!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Happy customer

Great experience, the salesperson Hannah Gomora was helpful in getting everything lined up for me and was kind and professional. Was able to leave that day in my new SUV. Will definitely recommend Foundation motors to all my friends. GREAT JOB Hannah Gomora and finance team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Does Not Honor Warranty

Not only does this dealer not hopnor the standard 3yr 36000 bumper to bumper warranty, but they are not honoring the warranties they themselves sold me. The majority of the reviews on this dealership are tethered and taken over from when this dealer was owned by Patterson. Since the finalization of the ownership change which was earlier this year, have had nothing but problems out of this dealer and their service department both. How this dealer is able to maintain keeping their flag for selling Hyundai I do not know. Holiday Inn at the falls lost their flag to do business as Holiday Inn for a lot, lot less.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No