Alpine Ford

Excellent customer service beginning from service response to complete repair. After calling the service center to request an appointment for my Ford Escape Hybrid that would not start, I was expecting to have to wait hours for callback. In less than an hour I received a call from Jeromy who listened to my concerns and minimized my anxiety. He assured me he could send a technician out to my home, investigate the problem and probably would be able to fix it onsite. Within an hour I received a call from the technician parked outside my home to alert he was there. James was reassuring and most polite as I asked questions. He explained the issue clearly and made the repair fairly quickly. The problem was resolved and all I had to do was wait for the invoice to process and I could make payment. Jeromy set the tone of assurance from the start and the excellent service was from the start of that phone call until the service repair. And I didn't have to leave my home! I didn't have to have my car towed, didn't have to contact my roadside service. Most of all. I had confidence in Alpine Ford Service from the start with Jeromy's professionalism and James' expertise.

Friendly, efficient Overall service was great. They were busy but everything was managed very well.

Dependable and accountable thru the entire appointment Will continue to rely on Alpine for my maintenance

Helpful and kind Helpful kind. Experienced. Willing to go the extra mile for customers Excelent

I was impressed with Dylan and his colleagues. Work was done well and truck works fine with new battery. I am impressed with the new staff in Alpine and, after 5 years of using other companies, I will be back to Alpine in the future!

I trust trust the dealership. The staff works hard to keep the customer informed of how their service is progressing.

Everything went fine The waiting area was clean, would be nice to have channel options to watch on the tv

Very professional and efficient. This was the easiest car buying experience we've had. Extremely helpful.

It was a good experience from start to finish. The staff was great, everything was explained, the recall was ordered, and the financial part went well.

Quick service. Staff was friendly during my visit to get oil changed and tires rotated.