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Unity Cadillac

(331 reviews)
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

Reviews

(331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Unity Cadillac from DealerRater.

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No pressure sales tactics

I got a great deal on a very Specifically ordered 1500 Silverado LTZ, My salesman Thomas Schofield was one of the best salesman I have ever dealt with....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Poor sales service

Poor sales service. Did not look into our vehicle likes. Misinformation on available vehicles. DID NOT RETURN PHONE CALL WHICH WAS AGGREED UPON. We were talked out of a Cadillac purchase.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Excellent service!

Brandon, Ryan and all of the staff with whom I interacted were professional, courteous and knowledgeable about the vehicles. I would definitely recommend these folks and purchase another vehicle from them in the future! Eric did some shopping for me and got me a great rate, too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Excellent quality and selection

Brandon was an awesome salesman to work with and ultimately the primary reason for a second visit and purchase of a SRX. We love the vehicle and look forward to working with him again for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Excellent staff and service

Dennis Coalley is the best bar none! Professional and knowledgeable. A rare find in a service department! You are without a doubt fortunate to have a person of his caliber on your staff!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Great Sales Team

I was going in for an oil change and just before that I received a call from Randy. I was just going to see what my options were about my lease. We talked and he had a nice deal worked out for my daughter (who was driving this vehicle) and then I asked about trading my 2013 ford focus in and he was very pleasant and secured another nice deal for me.. so now my daughter and I are both happy. Randy is a very nice and respectful gentleman to work with. The other gentlemen (his boss and the person who talks to you about the warranty options, etc) were also very nice and respectful. Keep up the great work!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

BEST SERVICE IN THE HUDSON VALLEY

DENNIS COAKLEY HAS CONTINUED TO DO A GREAT JOB AT THE BARTON BIRKS DEALERSHIP FOR OVER 25 YEARS. HE IS EXTREMELY HONEST WITH ALL THE CUSTOMERS!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Service

Quick, courteous service, by all staff. The waiting area was clean with plenty of seating. I loved that my car was also pampered with a "bath" before leaving. What a pleasure to wait less than 30 minutes for service to be completed. I have never done business with a more professional staff(from showroom to repair shop) than Barton Birks. Would and have recommended Barton Birks to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

New 1500 Silverado LTZ

I pretty much got the deal of a lifetime on a Brand new Truck. The sales staff ( yeah i know its their job) were extremely helpful when it came to facilitating my needs at a price i felt real comfortable with, the entire staff i met acted like gentlemen throughout the process. No Complaints whatsoever, would definitely do business with this dealership again. You wont walk away disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Excellent experience

Service was thorough and prompt. All items on my auto's checklist were covered satisfactorily. The dealership took care of recall issues promptly. Kudos to Dennis and all members of the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.