Reviews
Super all round service !
Always exemplary service, friendly staff and the workmanship is perfect! Making an appointment is easy and seems the staff always want to meet me scheduling needs first. A sense of a caring family prevails.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating of our service department, Barry. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! All the best, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Friendly Experince
Pleasant atmosphere and people wanting to make me happy with the service. I am a very happy Haley Toyota customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy! All of us at Haley Toyota of Roanoke await your return. Please let us know how we may be able to help next! Best, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Excellent service and great Service Advisor
Patty took care of everything I needed. She is an asset to your dealership. Always friendly and courteous!!! Patty is fast and efficent and explain the service that was done and what needs to be done in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donald, we are truly grateful for this awesome review! We are thrilled that Patty was able to take care of you. She is a great asset to our team and we appreciate her for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook for service specials! All the best, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Great buying experience
It was a pleasure to work with Mr. Jim Collier when making a purchase at this dealership. He was professional, courteous and knowledgable. Mr. Collier provided us with information necessary for us to choose the best car for our family. We will recommend Mr. Collier/Haley Toyota to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us, and congratulations on your new car, Thomas! Jim is an asset to Haley Toyota of Roanoke, and it is encouraging to hear that he impressed you by delivering our trademark service. Thank you for your recommendations. Remember to check out our Facebook page for the specials we offer exclusively for our likers and followers. All the best, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Great facilities; excellent service
Beautiful facilities; fast and efficient intake of vehicle; nice waiting area. Always satisfied with maintenance work. Waiting time is usually under an hour for routine maintenance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your great review, Paul! I'm glad to hear that you are consistently satisfied with the service we offer. If there is anything more we can do for you, please come back and see us any time! Take care! Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Great overall experience
The sales representative, Jimmy Collier, was knowledgeable and straight-forward. His demeanor suited my consumer concerns and he followed through with everything regarding my purchase. All the other employees that assisted me in the experience were professional, knowledgeable and made the experience pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, I am happy to hear your time spent with Jimmy was pleasant. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you in the future. Be sure to check us out on Facebook so you can take advantage of our many great specials and incentives. All the best, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Great service
Fast and personal service a great experience. I will continue to come back and get my Toyota service here. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for the feedback! We are happy to hear of your positive experience and we are grateful you chose us for your automotive needs. We look forward to seeing you again in the future! Best, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
excellent experience
Friendly and courteous staff, wait time was very reasonable, car issue resolved well without issue, very nice and comfortable waiting room.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donna, we appreciate your marvelous feedback! It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Best, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Excellent service.
Friendly, polite and timely service. I am very pleased to be a customer of Haley Toyota and I look forward to the next visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rodney, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business! Best, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com
Pleasant
Comfortable,friendly prompt service. One of your sales ladies explained in detail how to work coffee machine with a smile, I really appreciate her for that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Carolyn. Our team is dedicated to provide a comfortable, friendly and prompt service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Regards, Hoyt Parris, Service Manager, (540) 345-1666, hparris@haleyauto.com