Meet Nate Ferris

Terrible. Dont let then fix your car, it will come back with more issues. And they will have your car for months on end with NO repsonse when wanting an update. They were unprofessional. Not to mention 2 times i came to fet my car and had dents on it that were jot from me. Then when asked oh it was there prior. Luckily i had photos of my car before I sent it in. Will NEVER get ny car serviced or even BUY a car from Ken ganely bc i har such a terrible experience.

The service department was terrific! They were helpful, answered questions well, and made sure that the work was well done.

Our experience was great! Everything went fast and easy, and I’m so happy with my new car!

They wouldn't honor the warranty that was given by them when I bought my car. So I will never ever do business with Kia Again and neither will my family and I will make it known to others also DO NOT BUY A CAR FROM KIA

The service staff are friendly and respectful. As well as the front office. Thank you.

It took ten days for a loaner and still waiting for recall service (over a month now).

** Yesterday was so terrifying. I had such a life altering experience that will forever change how I view “services rendered” I LITERALLY ALMOST DIED YESTERDAY! Yes you read that correctly, I was going 80mph (speed limit was 70). On I90 eastbound when I heard a horrible noise thought ok something is wrong but the car 🚗 seemed fine to keep driving. Traffic started to slow and get congested, I attempted to stop and the brake pedal went all the way to the floor (something that I have never felt and it took the life out of me and induced the kind of panic that I felt was death right before my very eyes). I couldn’t get over all the cars where whizzing by me, with one lady pulling next to me at one with all these hand gestures and I’m screaming finally put on hazards and called ppl speed dial when no answer I finally called 911 and said I’m going to die my car won’t stop, as I’m praying and thanking Jesus ℹ luckily was able to swerve and stay in the middle of traffic causing a huge stir that someone else had called 911 as well. As i am on with the operator I was able to get off at RT 44 where my car spun in a circle facing the oncoming traffic and at that moment i just closed my eyes and knew it was over. REWIND, last week I took my car to KEN GANLEY KIA IN MENTOR for drill brakes and rotors all the way around, Red flag 🚩 1, was told a price which changed when I got the the shop, ok never mind that. Red flag 🚩 2 credit card fee was astronomic wasn’t informed until I was ready to pay. Secondly after almost losing my life the I was told by the tow truck and ultimately the dealership the tech forgot to put my bolts back in. Simply was like “wow sorry that happened to you it was a simple human error” I was fuming and crying so hysterically that I couldn’t do anything else the rest of the day but count my blessings. It’s still so heavy on my heart ♥️ that you almost took my life and it’s well it’s just human error. Absolutely not, what about the buddy system check but double check or test driving to make sure you trust your work. Tomorrow isn’t promised hug on those you love because I will never forget this is the work of God it simply was not my time. I am still just stuck mentally with this situation. It won’t stop here my one request was to speak To the technician face to face, not to yell or scream but to let him feel the gravity of what happened so that it doesn’t happen to Someone else's family. Of course that wasn’t granted. I am going to scream from the top of my lungs to everyone who will listen about this situation it shouldn't happened to me, it should have never happened period. Ken Ganley Kia Mentor

Amazing customer service. Was very polite and was to get the problem resolved in a timely manner

I recently brought my Carnival In for regular maintenance. Was treated respectfully and well informed as to how long this would take and what would be done. Very satisfied with my service.

Took my car in for an oil change everyone was friendly and respectful. showed me what My vehicle needed and got everything done in a timely manner.