Reviews
I have had my car in the body shop several times and they
I have had my car in the body shop several times and they have always done an excellent job.
I have had my car in the body shop several times and they
I have had my car in the body shop several times and they have always done an excellent job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued business with us! We hope to provide you the assistance and excellent service you have already experienced for years to come.
Sales lady was very nice but had an emergency, had to
Sales lady was very nice but had an emergency, had to pass deal to Derrell or Nathan . She asked me to call them which I did and they said got your paper work right here and said I’ll call you right back. Then 🦗🦗🦗🦗🦗🦗🦗🦗this is verey disappointing on a dealer ship who says they pride themselves on customer service and a premier dealer . When you say I’ll call you back you should and just because it may take a bit more work to get a client and the bank to approve what the dealer is trying to do. It appears that this dealer only wants to be able to deal exclusively with the clients that are an easy path to close a deal instead of putting the work in But also what do you expect from a dealer who can’t even call you back.
Sales lady was very nice but had an emergency, had to
Sales lady was very nice but had an emergency, had to pass deal to Derrell or Nathan . She asked me to call them which I did and they said got your paper work right here and said I’ll call you right back. Then 🦗🦗🦗🦗🦗🦗🦗🦗this is verey disappointing on a dealer ship who says they pride themselves on customer service and a premier dealer . When you say I’ll call you back you should and just because it may take a bit more work to get a client and the bank to approve what the dealer is trying to do. It appears that this dealer only wants to be able to deal exclusively with the clients that are an easy path to close a deal instead of putting the work in But also what do you expect from a dealer who can’t even call you back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We sincerely apologize for the lack of follow-up and any frustration this caused. We strive to provide excellent customer service, and we’ll use your experience to improve our communication. Please reach out directly to us at (205)-481-0736, and we’d be happy to assist you further.
Tyi did a great job with his job telling me about the
Tyi did a great job with his job telling me about the cars he is really good at what he do👏 👍 🙌
Tyi did a great job with his job telling me about the
Tyi did a great job with his job telling me about the cars he is really good at what he do👏 👍 🙌
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased to hear about your great service experience at our dealership. We would greatly appreciate it if your star rating could reflect that. If there is anything further we can do to assist you, please let us know!
Ty is an amazing guy!
Ty is an amazing guy! I met him across the street at a gas station when my Mercedes was leaking. Despite being busy pumping gas for a recently sold truck, he took the time to give me his business card and offered a quick five-minute walkaround of the truck. His professionalism and friendliness truly stood out. I'm looking forward to buying a trail boss from him next year. Thanks, Ty, for your excellent support!"
Ty is an amazing guy!
Ty is an amazing guy! I met him across the street at a gas station when my Mercedes was leaking. Despite being busy pumping gas for a recently sold truck, he took the time to give me his business card and offered a quick five-minute walkaround of the truck. His professionalism and friendliness truly stood out. I'm looking forward to buying a trail boss from him next year. Thanks, Ty, for your excellent support!"
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review. Please let us know if you need anything else in the future!
I do not often write reviews however I wanted to because
I do not often write reviews however I wanted to because i had a great experience. I bought a used 2019 Suburban site unseen as I was purchasing from another state. Zac Jackson was my sales person who took the time to answer all my questions, heck he even picked me up at the airport. The vehicle was well represented, it was everything they made it out to me and I literally picked up and drove it 800 miles home. I also have to give mention to the sales manager Robert Purdy who handled all the details of purchasing out of state, it was a seem less transition because of Robert. Thank you to you both, it was a great experience. Michael Graydon
I do not often write reviews however I wanted to because
I do not often write reviews however I wanted to because i had a great experience. I bought a used 2019 Suburban site unseen as I was purchasing from another state. Zac Jackson was my sales person who took the time to answer all my questions, heck he even picked me up at the airport. The vehicle was well represented, it was everything they made it out to me and I literally picked up and drove it 800 miles home. I also have to give mention to the sales manager Robert Purdy who handled all the details of purchasing out of state, it was a seem less transition because of Robert. Thank you to you both, it was a great experience. Michael Graydon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Zac Jackson and Robert Purdy provided you with such a positive, smooth car-buying process. It’s great to know that Zac’s assistance, including picking you up at the airport, and Robert’s handling of the out-of-state details contributed to your satisfaction.
They cant seem to return phone calls or messages.
They cant seem to return phone calls or messages. They tell you they will call you back & dont
They cant seem to return phone calls or messages.
They cant seem to return phone calls or messages. They tell you they will call you back & dont
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We sincerely apologize for the lack of communication and the inconvenience this has caused you. Providing timely and responsive service is a priority for us, and we apologize if that was not what you experienced. To investigate the matter further, please reach out to our Customer Success team at customersuccess@steponeauto.com
First let me say Lonnie Reaser was a top notch sales
First let me say Lonnie Reaser was a top notch sales person. My husband bought a truck and we ordered my Blazer, all dealing with him when it was Premiere. Now with Step One I can't even talk to someone to schedule service. I have called 5 times just today. I have been transferred to a voice mail for a lady in Ft. Walton Beach, I have been hung up on. I have been transferred and left there. In the past we were so pleased with Premiere. Now...sweet baby Jesus this place is HORRIBLE!!
First let me say Lonnie Reaser was a top notch sales
First let me say Lonnie Reaser was a top notch sales person. My husband bought a truck and we ordered my Blazer, all dealing with him when it was Premiere. Now with Step One I can't even talk to someone to schedule service. I have called 5 times just today. I have been transferred to a voice mail for a lady in Ft. Walton Beach, I have been hung up on. I have been transferred and left there. In the past we were so pleased with Premiere. Now...sweet baby Jesus this place is HORRIBLE!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are truly sorry to hear about your recent experience. Please reach out to us for further assistance 850-275-1522.
Mr Lonnie’s was the great of all time 100% Thanks you and
Mr Lonnie’s was the great of all time 100% Thanks you and Have a great day
Mr Lonnie’s was the great of all time 100% Thanks you and
Mr Lonnie’s was the great of all time 100% Thanks you and Have a great day
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We are glad to hear about your good experience with Mr. Lonnie. We here at Step One Chevrolet on Premiere Parkway strive to create great experiences for our customers, and your feedback makes it worth it.
Step One is rated #1.
Step One is rated #1. Lonnie Reaser is the goat. He worked with us and got us in a vehicle. My husband was looking for an SUV and we just thank you guys for going the extra mile to get him in one. He loves it. Thank you all so much. Every one was nice and very professional. They are definitely in the car selling business. Keep doing what you're doing. The Wilson's, Joseph and Sharon Tuscaloosa, Al
Step One is rated #1.
Step One is rated #1. Lonnie Reaser is the goat. He worked with us and got us in a vehicle. My husband was looking for an SUV and we just thank you guys for going the extra mile to get him in one. He loves it. Thank you all so much. Every one was nice and very professional. They are definitely in the car selling business. Keep doing what you're doing. The Wilson's, Joseph and Sharon Tuscaloosa, Al
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave that great review of Lonnie and Step One Chevrolet. So happy he loves his new vehicle!!
Best experience i've ever had buying a car.
Best experience i've ever had buying a car. It was like talking with friends through the whole process.
Best experience i've ever had buying a car.
Best experience i've ever had buying a car. It was like talking with friends through the whole process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We here at Step One Chevrolet off Premiere Parkway are glad to hear that you had your best experience buying a car ever and that it was like talking with friends through the whole process.