Parks Ford Hendersonville

We purchased a car at a dealership who didn't specialize in repair of Ford Explorers but provided a warranty. We contacted Parks Ford and they immediately accepted the repair request. Due to hold ups with the warranty company, repair took a little extra time but the communication with Clay, the service manager there, was amazing! He consistently contacted me to update on the repair status. He showed genuine concern and I feel he went above and beyond to make our repair experience the best! If we purchase another vehicle, I feel sure Parks Ford of Hendersonville is where we will go to do so. All contact made with all staff was remarkable and appreciated!

Lied to customer in service department. Was told I put DEF in fuel tank. I argued and told them no way. After insurance verified from drawing a sample of fluid. They found it was excess water in fuel, not Def. Charged me approximately $14,000 for repair. This tells me that this service department can not be trusted for their service department. Since I have traded the truck for a 2500 duramax chevy.

I bought this vehicle 7 years ago and they have done all service and maintenance in a reasonable time and have had no issues.

I've had only great experiences here! The service folks are honest about the time it might take and are always friendly. I had Clay last time and he did a great job!

Helped me find a car that fit all my parameters at a price I could live with.

Kolby provided the type of service you’d hope for when visiting a dealership for service. Immaculate

They were very responsive to my phone calls kept, kept informed of where they were at and cost. Knowledge, friendly, good dealership.

Great service as always. Can always depend on Parks Ford and their Quick Lane too.

The service department does a great and timely job for the routine car care, the one time they did mess up they made it right as soon as they could and were upfront and honest about the whole process. They are also pretty affordable as far as pricing goes considering how much is done for the price. They also are great as far as explaining what’s being done and why and double checking that what you want is what you need.

Tyler was great to work with very responsive and the whole service department was fantastic