Reviews
Rude people, always in a bad mood!
Rude people, always in a bad mood! Terrible customer service! My next service will be in a different dealer . They just don?t care about customer
Rude people, always in a bad mood!
Rude people, always in a bad mood! Terrible customer service! My next service will be in a different dealer . They just don?t care about customer
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- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
If I could give Jose more than 5 stars I would.
If I could give Jose more than 5 stars I would. He is honest and straightforward. Exactly the kind of guy you’d want to work with on a car deal. One of a kind person. Would recommend him to absolutely anyone working with Toyota. 10/10.
If I could give Jose more than 5 stars I would.
If I could give Jose more than 5 stars I would. He is honest and straightforward. Exactly the kind of guy you’d want to work with on a car deal. One of a kind person. Would recommend him to absolutely anyone working with Toyota. 10/10.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The repairs was good and they gave me a rental since they
The repairs was good and they gave me a rental since they kept the car for a few days. Leslie is very friendly and worked with my schedule.
The repairs was good and they gave me a rental since they
The repairs was good and they gave me a rental since they kept the car for a few days. Leslie is very friendly and worked with my schedule.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Took 2 hours for change oil and do state inspection, this
Took 2 hours for change oil and do state inspection, this is unacceptable and should be less than an hour.
Took 2 hours for change oil and do state inspection, this
Took 2 hours for change oil and do state inspection, this is unacceptable and should be less than an hour.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Dear Valued Customer, Thank you for bringing your concerns to our attention. We sincerely apologize for the extended wait during your recent oil change and state inspection appointment. We understand how valuable your time is, and we regret that your experience did not meet the level of efficiency we strive to provide. Our goal is always to deliver prompt and thorough service, and we’re currently reviewing our scheduling and workflow processes to ensure that delays like this are minimized moving forward. Your feedback is incredibly important to us, and we appreciate your patience. If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out. We value your business and hope to have the opportunity to serve you better in the future. Please reach out to Josie Easter in our Service Department if you should have any further questions. Josie can be reached at Jeaster@group1auto.com Warm regards, Josie Easter, Service Customer Relations
Made an appointment for my 5000 mile inspection of my
Made an appointment for my 5000 mile inspection of my 2025 Grand Highlander Hybrid Platinum Max. Their appointment system is excellent. This dealer has a seamless maintenance process. Got there an hour early; no worries they still checked me in immediately. They have a well oiled system where areas of their maintenance process is integrated and customer interface was comprehensive. They have two customer waiting lounge’s which serves a variety of free coffee and donuts plus free internet while your car is being worked on. They have numerous staff and garage maintenance facilities to handle vehicles like a well run factory. Great customer service. I highly recommend Toyota of North Austin!
Made an appointment for my 5000 mile inspection of my
Made an appointment for my 5000 mile inspection of my 2025 Grand Highlander Hybrid Platinum Max. Their appointment system is excellent. This dealer has a seamless maintenance process. Got there an hour early; no worries they still checked me in immediately. They have a well oiled system where areas of their maintenance process is integrated and customer interface was comprehensive. They have two customer waiting lounge’s which serves a variety of free coffee and donuts plus free internet while your car is being worked on. They have numerous staff and garage maintenance facilities to handle vehicles like a well run factory. Great customer service. I highly recommend Toyota of North Austin!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service rep Walter Ortiz, made sure repairs I got done
My service rep Walter Ortiz, made sure repairs I got done would keep me safe on road for a long trip across country! Diagnostic was quick, service was quick and responses were quick. Very satisfied for communication and efficiency of team. I have had nothing but great experiences at this dealer service location.
My service rep Walter Ortiz, made sure repairs I got done
My service rep Walter Ortiz, made sure repairs I got done would keep me safe on road for a long trip across country! Diagnostic was quick, service was quick and responses were quick. Very satisfied for communication and efficiency of team. I have had nothing but great experiences at this dealer service location.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Yvonne, we are very happy to have provided you with such a positive experience! Anda Neagoe
worst experience i’ve ever had.
worst experience i’ve ever had. it’s my first and last time here. unacceptable experience
worst experience i’ve ever had.
worst experience i’ve ever had. it’s my first and last time here. unacceptable experience
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Valued Customer, Thank you for reaching out and sharing your feedback. I'm truly sorry to hear that your experience with our customer service did not meet your expectations. We strive to provide excellent service to every customer, and it's clear we fell short in your case. Although you didn’t provide specific details, I’d like to understand more about what happened so we can address the issue and ensure it doesn’t happen again. If you're willing, please share more information about your experience — what went wrong, when it occurred, and who you interacted with — so we can look into it further. Your feedback is important to us, and we appreciate the opportunity to make things right. Please reach out to me at Kspears@group1auto.com if I can assist you. Sincerely, Kara Spears - New Vehicle Admin - Toyota of North Austin
Service was great, Omar was an excellent rep.
Service was great, Omar was an excellent rep. Asking people to leave at least 25 words in their review is going to aggravate people who don?t want to take the time to leave a short story.
Service was great, Omar was an excellent rep.
Service was great, Omar was an excellent rep. Asking people to leave at least 25 words in their review is going to aggravate people who don?t want to take the time to leave a short story.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, we're happy you found our staff to be so supportive during your experience here at Toyota of North Austin. Please don't hesitate to reach out if there's anything additional we can do for you.
Very disappointing experience!
Very disappointing experience!! Never again will I shop there! There are no kind words to express how much disappointed I am
Very disappointing experience!
Very disappointing experience!! Never again will I shop there! There are no kind words to express how much disappointed I am
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Mr. or Mrs. Rodriguez, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience with us was disappointing. That’s never the impression we want to leave, and I understand how frustrating it must have been. We value every customer and take concerns like yours seriously. Please feel free to reach out to me directly at Kspears@group1auto.com for new car or pre owned sales concerns. Josie Easter at Jeaster@group1auto.com for any service concerns. Thank you again for your feedback, and I’m sorry we didn’t meet your expectations this time. Sincerely, Kara Spears
This was one of the most frustrating, disappointing
This was one of the most frustrating, disappointing experiences I have ever had ! I asked to speak to a general manager at this place for two days and no one called or reached out to me. I was able to speak to a financial manager which was pointless!
This was one of the most frustrating, disappointing
This was one of the most frustrating, disappointing experiences I have ever had ! I asked to speak to a general manager at this place for two days and no one called or reached out to me. I was able to speak to a financial manager which was pointless!
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Esmeralda, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience with us was disappointing. That’s never the impression we want to leave, and I understand how frustrating it must have been. We value every customer and take concerns like yours seriously. We will be having a meeting with our finance team to discuss your complaint and improve on our communications. Please feel free to reach out to me directly at Kspears@group1auto.com Thank you again for your feedback, and I’m sorry we didn’t meet your expectations this time. Best Regards, Kara Spears - New Vehicle Admin