Reviews
As soon as they took my money, they stopped responding to
As soon as they took my money, they stopped responding to messages. Six emails and two voicemails in, and no response at all to my very legitimate follow up.
As soon as they took my money, they stopped responding to
As soon as they took my money, they stopped responding to messages. Six emails and two voicemails in, and no response at all to my very legitimate follow up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Langhans, General Manager joel@lexusofsantabarbara.com
Friendly and courteous staff to work with and it’s easy
Friendly and courteous staff to work with and it’s easy to navigate in Santa Barbara.
Friendly and courteous staff to work with and it’s easy
Friendly and courteous staff to work with and it’s easy to navigate in Santa Barbara.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I liked how attentive the staff was and professional.
I liked how attentive the staff was and professional. The experience was good and done efficiently. Renn took time to explain the car’s features.
I liked how attentive the staff was and professional.
I liked how attentive the staff was and professional. The experience was good and done efficiently. Renn took time to explain the car’s features.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Great service and Lexus staff looks forward to help you
Great service and Lexus staff looks forward to help you find and get the car you want
Great service and Lexus staff looks forward to help you
Great service and Lexus staff looks forward to help you find and get the car you want
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
The young man I worked with the day of .
The young man I worked with the day of .my service was very cordial, knowledgeable, and efficient.
The young man I worked with the day of .
The young man I worked with the day of .my service was very cordial, knowledgeable, and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hugo and Chris from Santa Barbara Lexus have great
Hugo and Chris from Santa Barbara Lexus have great customer service and were friendly throughout my visit
Hugo and Chris from Santa Barbara Lexus have great
Hugo and Chris from Santa Barbara Lexus have great customer service and were friendly throughout my visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Prompt and friendly service personnel.
Prompt and friendly service personnel. Comfortable wait area with amenities Excellent follow through with suggested services
Prompt and friendly service personnel.
Prompt and friendly service personnel. Comfortable wait area with amenities Excellent follow through with suggested services
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service & professional quality.
Excellent service & professional quality. I have always had a good relationship with this organization. In my opinion their service managers are unbeatable.
Excellent service & professional quality.
Excellent service & professional quality. I have always had a good relationship with this organization. In my opinion their service managers are unbeatable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Goes out of the way to ensure a successful service
Goes out of the way to ensure a successful service appointment. Martin and Nicole have been great!
Goes out of the way to ensure a successful service
Goes out of the way to ensure a successful service appointment. Martin and Nicole have been great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent and courteous service and follow up.
Excellent and courteous service and follow up. I was happy that this dealer was able to find the vehicle I wanted, which was not available in my home state of Idaho.
Excellent and courteous service and follow up.
Excellent and courteous service and follow up. I was happy that this dealer was able to find the vehicle I wanted, which was not available in my home state of Idaho.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car