Reviews
Very happy with this dealership and with the work.
It was a great experience excellent dealership knowledgeable and helpful people Will Pulisar was so helpful and kept me informed about the entire service being performed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pablo, Thank you for leaving Will this 5-star review! It is a delight to know that his assistance could be of great value to you on your recent services. Your safety and satisfaction are of the utmost importance to us and we hope to continue serving you and your automotive needs for many years to come.
Very Nice Dealership and Staff
Lana Vladi was so welcoming and helpful from the minute I walked into the dealership. After owning 5 Lexus' over 15 years I was so impressed at the Volvo XC90 and am so exciting to be a new member of the Volvo family and look forward to our future relationship.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jessica, Thank you so much for your positive review! We are so glad that Lana took great care of you. We are honored to hear of your very kind words, and look forward to many years of serving your automotive needs. If there is ever anything more that he and the team may help you with, please do not hesitate to let us know!
Lana is the best
Lana was extremely helpful and professional. She was a delight to work with. The process was efficient and painless. I would definitely work with her again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Marzine, Thank you for leaving Lana this excellent feedback! We are pleased to know that her assistance could be of great value to you and will be sure to pass along your kind words. Please don’t hesitate to give us a call if we may be of further assistance to you in the future.
Hassle Free experience
Excellent. Nash took time out to help me, and I would personally recommend him for the services that Empire Volvo has to offer. The dealership where I bought has given up on me, and Empire Volvo really got the car fixed in a few days without any hassle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Aj, Thank you so much for leaving Nash this wonderful feedback and recommendation! Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Loaner charge.
The service was performed adequately. I dropped the car off on Monday morning but it wasn’t looked at until Tuesday. I got a text on Wednesday around 11 AM telling me the car was ready. When I checked with service I was told that if I didn’t pick the car up that day I would be charged $300/day for the loaner. Driving 3 hours on Wednesday was extremely inconvenient and had to juggle other appointments. I told them I couldn’t pick the car up on Thursday since I was working that day when I dropped the car off on Monday. I would have preferred a heads up as to when the car would be ready to be picked up not get it now or we’ll charge you $300/day for the loaner. I was told this was company policy.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, We are very sorry to hear of your review and we do apologize for the treatment you received from our staff. Our customers are very important to us and we would like to discuss this issue with you. Please contact our General Manager Kristin Hendrick, at (631) 250-1040 or at khendrick@eagny.com. Thank you and have a great day!
Smith Town Volvo
Will Pulistar assisted me through my drivers window glass replacement. He was attentive and updated me through the entire process. Overall the Smithtown Volvo shop in Long Island is excellent!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review! We are glad that Will took great care of you and kept you well informed throughout the process. It is our pleasure to serve you. We hope to see you again the next time you are in need of automotive service!
Great experience!
Keith Hogan was a terrific salesman who made the experience of choosing a car pleasant and easy. Great communication throughout the process. Love my new Volvo!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tara, Thank you so much for leaving Keith this amazing feedback! It is wonderful to hear he delivered the top-notch service that you so much deserve on your special purchase. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!
Deal only with Keith Hogan
Keith is the best one there. Very knowledgeable and personable. He made the entire experience a positive one. I would absolutely return to do business with him only.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving Keith this excellent review! He will be proud to have earned your loyalty and compliments. We are overjoyed that he continuously provides you with the A+ service that you so much deserve, nothing less. Please don’t hesitate to give us a call if we may be of further assistance to you in the future.
Feels like a luxury car dealership should
Will in service is very welcoming, honest, professional and willing to go the extra mile to make you feel like an appreciated customer. This dealership really treats you like a luxury car owner from the friendly greetings from everyone, a vacuumed and cleaned car after an oil change. Really nice experience overall!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to leave Will this amazing review! It is a delight to hear his assistance was of great value to you on your recent visit. Our team works hard to create a warm and welcoming environment, so we are glad it shows. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!
Just wonderful!
From the very first encounter with the front receptionist to Daniel Lohse my salesman , stephan the young man who helped show me all the ins and outs of the car and nick in finance, I can honestly say it was an absolute pleasure to do business there at Empire Volvo of Smithtown! Everyone we dealt with had patience and not once tried to rush their time with me or push the sale. You don’t get that everywhere! I hope they don’t change! By the way Stephan is a hidden gem) . Thanks for making me a satisfied customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cecilia, Thank you so much for your excellent feedback! We are pleased to hear that our team delivered the top-notch service that you so much deserve, nothing less. Our team will be honored to hear of your kind words and compliments, we will be sure to pass them along. Your satisfaction is our top priority, and we look forward to serving you again soon. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.