Desert 215 Superstore

My husband and I visited Desert 215 Superstore on Saturday, May 31st to look at a Ram truck he had his eye on. We went back on Tuesday, June 3rd, and that’s when we met Jasmine. From the moment she saw us, she greeted us with a warm smile and took us straight to the truck my husband was interested in. Even though Jasmine was new to the team, she did an absolutely wonderful job! She was professional, kind, and made us feel comfortable throughout the entire process. Thanks to her help, we ended up purchasing the truck that same day! Since the purchase, we’ve had a few minor issues with the vehicle, but every time I’ve reached out to Jasmine, she’s responded quickly and gone above and beyond to make sure we were taken care of. Her follow-up and service have truly been top-notch. So far, so good! Thank you, Jasmine, for your excellent customer service — we really appreciate you!

I went to this dealership to look at a few cars and it turned out two of them were just about the same price so I said to the salesman How about this other car and he made a comment saying oh well that one’s 35,000 like I couldn’t afford it. So I asked him OK what’s the lowest cash price out the door he would go. He told me they didn’t do that there. I said well can you ask the manager and he said no because he won’t do it he said they won’t go even a penny less I was totally baffled by this, I said you’re not even doing good customer service he said to me it’s not about customer service hello since when are things not about customer service totally unbelievable

Second vehicle purchase from desert 215 has been a nightmare. I haven't received my plates and trade in isnt paid for as part of the deal. I still need to remove parts and plates from trade in. Dealership messed up on the deal on their end, now they're forking me with a 20k down payment after the contract was signed with 0 down. I'm not pleased with the customer service here. The issue still isn't resolved.

Service Writer James Cruz is worthless. Took Ram in for standard oil/filter, tire rotation, and diagnosis of shock oil leak and exhaust manifold ticking. Service writer was James Cruz. Kept my truck 5 days and didn't do any service. Diagnosed shock needed replaced and exhaust manifold would be warranty repair. Told me parts ordered but would take 2 months, and come pick up truck. No work done at all in 5 days, no paperwork and no charge. It has been 3 months with no contact. Numerous messages left for James Cruz in service with no return calls. Wrote email to service mgr. and no response. Then found out James Cruz closed out work order as if work was done and reported work completed to RAM warranty.

James Crews ordered the wrong part so I had to bring it back and this time guarantee me it would be fixed in 1 day on 2nd day he still never touched it. James Crews didn't even call to tell me they hadn't even started. I took off work specifically for this and when I called he said for me just to tell the insurance company to rent me a car. He didn't care one bit how I lost money by taking off for nothing.

I recently purchased a Jeep Wrangler and while the customer service during the purchase of my vehicle was great- my after purchase experience has been horrendous. My Jeep came with a safe attached to the trunk, but I didn’t get the keys to it right away. I was told I would get them once the dealership got the keys from the previous owner. I kept following up weekly with my sales rep and the manager Mike whom I left voicemails for, but he never returned my phone calls. I called several times over the span of a month and attempted to talk to multiple managers in hopes of getting help with the keys to the safe and I finally spoke with Josh who told me to make an appointment with the service department and they would have a locksmith rekey the safe for me. I arrive at my scheduled appointment time and the service department was unable to rekey the safe because the lock smith wasn’t available. The service department was also completely unaware of the whole situation and needed paperwork that neither Mike nor Josh had sent them in order to even have the keys made. I’m still waiting on the keys and it’s been 7 weeks since I purchased my vehicle, so, I currently have this safe attached to my car door that I can’t access and that takes up a lot of space in my trunk. I wouldn’t have purchased my vehicle from this dealership knowing that they have no respect or consideration for their customers once the sale is complete.

Bought a 2021 Ranger Lariat from them and had it shipped to Edmond Oklahoma. A week or so after delivery, the cruise control went inop. Desert 215 stood behind their 60 day, 3,000 mile warranty and the problem was fixed at a local Ford dealer. These are good folks. Thanks especially to Joe Sanchez in Sales and Derek Davis in Service. IMO, Lithia is a first class operation. I am watching their stock.

My experience with the sales woman was amazing. Was truly a seamless experience and enjoyed it.

Excellent service experience for an oil change. Service was quick and the advisor, Kervens Baptiste, was awesome and friendly.

My service to my vehicle on 3-19 was completed on timely manner. I was provide with courteous and professionalism when I arrived at dealership. i was very pleased the service and my service advisor was great. Thanks