Jeep Only

The team at Jeep Only went above and beyond. They are definitely the spot for all things Jeep!

Great over experience. Fun and friendly staff. William went above to make the process the best I've experienced.

The team at Jeep Only went above and beyond to help me with my vehicle purchase! ⭐️⭐️⭐️⭐️⭐️

Haven't bought from a dealership in a long time, was looking for a reliable car with food fuel economy and my co-worker told me to go talk to Will at Jeep Only. I see why the recommendation was made, Easiest purchase of my life. The whole process went smooth, and I love the Jeep. Chris made sure I got the rate I deserved and Rudy added a service plan to make sure my vehicle was covered as if I was buying a new car.

Haven't bought from a dealership in a long time, was looking for a reliable car with food fuel economy and my co-worker told me to go talk to Will at Jeep Only. I see why the recommendation was made, Easiest purchase of my life. The whole process went smooth, and I love the Jeep. Chris made sure I got the rate I deserved and Rudy added a service plan to make sure my vehicle was covered as if I was buying a new car.

The sales department at this location has consistently provided a positive experience. However, the SERVICE department is an entirely different story: marked by unprofessionalism, poor communication, and a concerning lack of integrity. I originally purchased my Jeep here, a brand I once proudly supported. Unfortunately, the repeated disappointment with service has deeply undermined that trust. Over time, I've noticed frequent turnover in staff and management, and with each visit, the service experience has deteriorated. The service advisors are not only dismissive but consistently fail to provide timely updates regarding my vehicle. On multiple occasions, my vehicle has remained at the dealership for over 30 days, and even routine maintenance has taken more than three days, with no returned calls or messages despite repeated attempts to follow up. What I found especially troubling was a recent conversation with the service manager, who dismissed my concerns by saying that "customers bring his team donuts," implying that those who complain simply don't treat his staff well enough. This kind of deflection is not only unprofessional but deeply concerning. A quick glance at other reviews shows I'm not alone in my experience. The service department has a pattern of issues that, if left unaddressed, will continue to damage the reputation of both the dealership and the Jeep brand itself. It's unfortunate that such a reputable name is being diminished by a service team that lacks the competence and customer care necessary to uphold it.

Vehicle I wanted was Advertised on Cars.com for xx,xxx.xx. Started working with sales person at this dealership and this is what the total becomes: Car @ xx,xxx.xx “Recon fee” 3999.00 LoJack 799.00 Window Tint 699.00 ———————————- Almost 5500 over asking price! Took 3 days to get the recon and LoJack off the term sheet. Exhausting sales practices . No wonder Carvana is eating dealers lunches.

DO NOT BUY A CAR HERE!!! They sold me a car saying it was certified pre owned and they didn't replace the brakes, promised everything was looked at sent we away 3 times and i had to get it looked at by a 3rd party and the brakes and roders needed to be replaced. They finally agreed to change the brakes and didn't change to rodars so everything need to be changed not even 10 months later. I spoke with the manager George and they pretty much told me they were not going to do anything about it. Worst service, worst experience ever. Do not buy here you will regret it.

Service tech Keith is awesome, he is the only person I would give 5 stars at this dealership. The service advisors here are horrible to deal with and there is absolutely no leadership or concept of communication. Service advisor EJ is a new employee and the leadership is doing a disservice not only to him but the customers by not properly training him on their systems. While there this morning he asked his two coworkers, Abraham and Jen, to assist him in having the deductible added to my account as my extended warranty is covering the work. Both of these coworkers were EXTREMELY rude and did not want to assist him, all in front of me, the customer. He then asked the brand new Service Manager, who asked Jen and Ahraham if they knew how to add the deductible and they both told him no. Which is a flat out lie because back in December 2023 my extended warranty covered all the work on my car for an Evap leak and Abraham was my service advisor who had every thing done and complete. The service manager then called someone on the phone to walk him through how to complete this. As an outsider looking in you can not only feel the tension between all the employees in the service department but you can tell it's a toxic environment to work in and there is zero respect between anyone who works there. This is incredibly sad and disappointing to witness as a customer. You honestly cannot tell me not one single person in the service customer area does not know how to handle extended warranties in their computer systems. Also, the two times I have made an appointment over the phone I was told the work would be completed during my appointment time. Each time when I arrived I was told the work would not be completed for a "few days" because the service department was backed up and to leave the vehicle there. I own a Jeep Trackhawk, you best believe I will NOT be leaving my car to sit around to possibly have someone go joyriding in. Not saying it would happen but you never know. If the service department is backed up and can not complete the work when confirmed it would be during the scheduled appointment time, then DO NOT schedule an appointment for the work to be completed. I thought Towbin Auto Group was horrible to deal with but I would go back to them then to ever step foot into Jeep Only ever again. If I could give this service department negative stars I would. Save yourself the hassle and go to a different dealership, I know will for now on.

I purchased a Jeep Compass and I had the best sales person named Cu. He was a great communicator and very knowledgeable. He walked me through the whole process and things went smoothly. I highly recommend asking for CJ to help you purchase your vehicle at Jeep only. The overall experience was easy and pretty quick. And the F & I rep Tommy was great too. I will definitely come back to purchase another Jeep again in the future at Jeep only.