Reviews
I'm was very pleased with the service and professionalism that was shown. They were very pleasant to customers
I'm was very pleased with the service and professionalism that was shown. They were very pleasant to customers
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The lease process went very smoothly. The pickup process was quick and easy. The finance process was professional and well prepared.
The lease process went very smoothly. The pickup process was quick and easy. The finance process was professional and well prepared.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Rron made it very simple to get in and out of service very please with the Ron and Serra while there.
Rron made it very simple to get in and out of service very please with the Ron and Serra while there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service and communication. Really appreciate Ron’s communication on cost and parts needed. Thank you.
Great service and communication. Really appreciate Ron’s communication on cost and parts needed. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ron did a great job in getting me in and out quickly Very personable guy.
Ron did a great job in getting me in and out quickly Very personable guy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always a pleasure to deal with the Serra Group. I've purchased vehicles from both of their Rochester stores and always been well taken care of. Shawn Burchi in Sales does a great job of making the transactions comfortable and quick and has become a friend over the years. Keep up the great work!
Always a pleasure to deal with the Serra Group. I've purchased vehicles from both of their Rochester stores and always been well taken care of. Shawn Burchi in Sales does a great job of making the transactions comfortable and quick and has become a friend over the years. Keep up the great work!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The car was listed on cars.com for $33,771. The cash-out-the-door price came back at $50,105. Not sure what the selling price was, but i think around $45,000
The car was listed on cars.com for $33,771. The cash-out-the-door price came back at $50,105. Not sure what the selling price was, but i think around $45,000
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We appreciate your honest feedback, as we are always looking for ways to improve. We want the opportunity to address your concerns. Please reach out to us directly at (248) 651-5500 when you have a chance. Thank you, and we look forward to hearing from you.
Ron is great, knowledgeable and friendly. Highly recommend Ron. He kept me updated throughout the process and I was completely satisfied. Also a shoutout to the young man that drops me off and picks me up, he’s professional and friendly.
Ron is great, knowledgeable and friendly. Highly recommend Ron. He kept me updated throughout the process and I was completely satisfied. Also a shoutout to the young man that drops me off and picks me up, he’s professional and friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service. The adviser was very polite and knowledgeable. Full oil service, tire rotation, car wash and check out in 45 minutes. Great selection of free coffee.
Great Service. The adviser was very polite and knowledgeable. Full oil service, tire rotation, car wash and check out in 45 minutes. Great selection of free coffee.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My last pickup 10yrs old was from them. Good all around service from them why stop.
My last pickup 10yrs old was from them. Good all around service from them why stop.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair