Reviews
Great service and communication. Really appreciate Ron’s communication on cost and parts needed. Thank you.
Great service and communication. Really appreciate Ron’s communication on cost and parts needed. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ron did a great job in getting me in and out quickly Very personable guy.
Ron did a great job in getting me in and out quickly Very personable guy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always a pleasure to deal with the Serra Group. I've purchased vehicles from both of their Rochester stores and always been well taken care of. Shawn Burchi in Sales does a great job of making the transactions comfortable and quick and has become a friend over the years. Keep up the great work!
Always a pleasure to deal with the Serra Group. I've purchased vehicles from both of their Rochester stores and always been well taken care of. Shawn Burchi in Sales does a great job of making the transactions comfortable and quick and has become a friend over the years. Keep up the great work!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The car was listed on cars.com for $33,771. The cash-out-the-door price came back at $50,105. Not sure what the selling price was, but i think around $45,000
The car was listed on cars.com for $33,771. The cash-out-the-door price came back at $50,105. Not sure what the selling price was, but i think around $45,000
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We appreciate your honest feedback, as we are always looking for ways to improve. We want the opportunity to address your concerns. Please reach out to us directly at (248) 651-5500 when you have a chance. Thank you, and we look forward to hearing from you.
Ron is great, knowledgeable and friendly. Highly recommend Ron. He kept me updated throughout the process and I was completely satisfied. Also a shoutout to the young man that drops me off and picks me up, he’s professional and friendly.
Ron is great, knowledgeable and friendly. Highly recommend Ron. He kept me updated throughout the process and I was completely satisfied. Also a shoutout to the young man that drops me off and picks me up, he’s professional and friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service. The adviser was very polite and knowledgeable. Full oil service, tire rotation, car wash and check out in 45 minutes. Great selection of free coffee.
Great Service. The adviser was very polite and knowledgeable. Full oil service, tire rotation, car wash and check out in 45 minutes. Great selection of free coffee.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My last pickup 10yrs old was from them. Good all around service from them why stop.
My last pickup 10yrs old was from them. Good all around service from them why stop.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Working with Cole was an absolute pleasure! We found the exact Yukon we had been searching for on Cars.com, and from the moment Cole reached out, he made the entire process seamless and stress-free. He was incredibly responsive, communicated every detail clearly, answered all of our questions, and kept everything moving smoothly from start to finish. His professionalism, knowledge, and attention to detail made it one of the easiest vehicle purchases we’ve ever experienced. If you’re looking for someone who truly goes above and beyond, we highly recommend Cole. Thank you for helping us lease our perfect Yukon!
Working with Cole was an absolute pleasure! We found the exact Yukon we had been searching for on Cars.com, and from the moment Cole reached out, he made the entire process seamless and stress-free. He was incredibly responsive, communicated every detail clearly, answered all of our questions, and kept everything moving smoothly from start to finish. His professionalism, knowledge, and attention to detail made it one of the easiest vehicle purchases we’ve ever experienced. If you’re looking for someone who truly goes above and beyond, we highly recommend Cole. Thank you for helping us lease our perfect Yukon!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
He was great. You need to hire more people. 1 person helping all of us dropping and picking up! The wait was irritating when o made an appointment. You should have a cashier who we go to when we are picking up. 1 guy should not have to do it all!
He was great. You need to hire more people. 1 person helping all of us dropping and picking up! The wait was irritating when o made an appointment. You should have a cashier who we go to when we are picking up. 1 guy should not have to do it all!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Caution on buying used cars. What looked like a nice car on the outside and price tag was a total scam. I took this car (2021 Hyundai Sant Fe SEL) to an independent garage for inspection and after 15 minutes of what was planned to be a 45 minute look over) a professional mechanic told me to keep my money and take the car back to the dealership, he pointed out various problems and what he said "looks like they are trying to cover some things up". Shady is the word I'd use in describing this dealerships attempt at selling used cars. You've been warned.
Caution on buying used cars. What looked like a nice car on the outside and price tag was a total scam. I took this car (2021 Hyundai Sant Fe SEL) to an independent garage for inspection and after 15 minutes of what was planned to be a 45 minute look over) a professional mechanic told me to keep my money and take the car back to the dealership, he pointed out various problems and what he said "looks like they are trying to cover some things up". Shady is the word I'd use in describing this dealerships attempt at selling used cars. You've been warned.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We encourage customers to have any pre-owned vehicle independently inspected before purchase, and we appreciate that you took that step. We take the condition and safety of our vehicles very seriously, so we are concerned by your comments. Because your review does not mention the specific findings, we would welcome the opportunity to review the inspection report and discuss any concerns in detail. Our goal is always to provide accurate vehicle information and a transparent buying experience. Please contact our management team directly so we can better understand the situation and investigate the concerns you raised. Lance Smith [email protected]