Laramie Range Ford

My vehicle has two recalls and figured because I go to Laramie several times a month during autumn, I would have this dealership inspect the car and order the parts. I also began to notice a loud screeching noise and felt grinding when I applied my brakes. I had my vehicle there at approximately 3:30 PM on a Thursday and I was told that they probably wouldn’t be able to look at it until Friday. On Monday I was told my vehicle would be ready that afternoon. I returned the rental vehicle and walked back to the dealership. After paying $814, I got my car and headed to the exit. As I braked, I could hear and feel the brakes grinding. Due to time constraints, I chose to wait until the following day to follow up. The follwing day, I looked at the invoice. It said that the rear rotors and pads had been changed per my instructions. Weird. I’m not a mechanic so I wouldn't have specified which brakes needed to be changed because I wouldn’t know which brakes were the cause. I called another shop in Cheyenne to make an appointment to have the front brakes replaced because I did not have enough time or money to continue going to Laramie and renting cars. I asked the person at the Cheyenne business if it was routine to check ALL of the brakes when replacing them. I could hear the confusion in her voice, as though I’d asked a trick question. “Well, yes. Of course we would. That’s pretty standard for any shop.” I brought them my vehicle after work on Tuesday afternoon. I rented another vehicle. On Wednesday, the Cheyenne auto repair shop explained that my front pads and rotors were the cause of the screeching and grinding. Their condition was close to complete failure and required immediate replacement. He then told me he’d looked at the rear ones as well. Laramie Range Ford had INSTALLED THEM INCORRECTLY and the pads and rotors were already damaged. I asked them to fix that too. I was able to pick up my vehicle on Thursday afternoon. One employee mentioned that $814 for replacing two pads and rotors was excessive and we were all puzzled by the fact that a FORD dealership took 3 days to change the rear brakes and rotors INCORRECTLY! I called Laramie and explained the situation. On the phone, it was a lot of “So sorry!” “We’ll make it right” and other words to that effect. That evening, I’d received an e-mail saying: “Could you send me a receipt of the bill or invoice from the shop you got the brakes done in Cheyenne please. I spoke with my Service Director and as soon as we get that information we will issue you a refund for the amount of $814.32” The next morning, I grabbed the invoice, scanned it in, and replied to the e-mail with the invoice and receipt attached. Since then? Crickets. I assume they'd driven the car OUT of the garage and parked it at the very least. Did they not hear the shrieking or feel the grinding? The Cheyenne place described the front pads to me and I should consider myself fortunate that they had not suffered a catastrophic failure of the brakes on the highway. Laramie claimed they wanted to make it right and then completely blew me off. I’d have been fine with the $814 returned and that would have been the end of it. But the time I spent cannot be given back. I paid for a rental car for five days and, in the end, did not even get my vehicle back with the repairs done correctly. Now I'll need to call Ford directly, find an attorney who will offer a consultation, dust off the cobwebs in the legal section of my brain and take care of this like any American; in court. I’ve still not received a check, refund, or anyting else. I may argue for damages to cover everything (two separate rental cars, lost time, punitive damages, etc.) since this started LAST YEAR with no resolution. This has been a display of poor business/workmanship at best and a completely callous disregard for the safety of a human being at worst.

My vehicle has two recalls and figured because I go to Laramie several times a month during autumn, I would have this dealership inspect the car and order the parts. I also began to notice a loud screeching noise and felt grinding when I applied my brakes. I had my vehicle there at approximately 3:30 PM on a Thursday and I was told that they probably wouldn’t be able to look at it until Friday. On Monday I was told my vehicle would be ready that afternoon. I returned the rental vehicle and walked back to the dealership. After paying $814, I got my car and headed to the exit. As I braked, I could hear and feel the brakes grinding. Due to time constraints, I chose to wait until the following day to follow up. The follwing day, I looked at the invoice. It said that the rear rotors and pads had been changed per my instructions. Weird. I’m not a mechanic so I wouldn't have specified which brakes needed to be changed because I wouldn’t know which brakes were the cause. I called another shop in Cheyenne to make an appointment to have the front brakes replaced because I did not have enough time or money to continue going to Laramie and renting cars. I asked the person at the Cheyenne business if it was routine to check ALL of the brakes when replacing them. I could hear the confusion in her voice, as though I’d asked a trick question. “Well, yes. Of course we would. That’s pretty standard for any shop.” I brought them my vehicle after work on Tuesday afternoon. I rented another vehicle. On Wednesday, the Cheyenne auto repair shop explained that my front pads and rotors were the cause of the screeching and grinding. Their condition was close to complete failure and required immediate replacement. He then told me he’d looked at the rear ones as well. Laramie Range Ford had INSTALLED THEM INCORRECTLY and the pads and rotors were already damaged. I asked them to fix that too. I was able to pick up my vehicle on Thursday afternoon. One employee mentioned that $814 for replacing two pads and rotors was excessive and we were all puzzled by the fact that a FORD dealership took 3 days to change the rear brakes and rotors INCORRECTLY! I called Laramie and explained the situation. On the phone, it was a lot of “So sorry!” “We’ll make it right” and other words to that effect. That evening, I’d received an e-mail saying: “Could you send me a receipt of the bill or invoice from the shop you got the brakes done in Cheyenne please. I spoke with my Service Director and as soon as we get that information we will issue you a refund for the amount of $814.32” The next morning, I grabbed the invoice, scanned it in, and replied to the e-mail with the invoice and receipt attached. Since then? Crickets. I assume they'd driven the car OUT of the garage and parked it at the very least. Did they not hear the shrieking or feel the grinding? The Cheyenne place described the front pads to me and I should consider myself fortunate that they had not suffered a catastrophic failure of the brakes on the highway. Laramie claimed they wanted to make it right and then completely blew me off. I’d have been fine with the $814 returned and that would have been the end of it. But the time I spent cannot be given back. I paid for a rental car for five days and, in the end, did not even get my vehicle back with the repairs done correctly. Now I'll need to call Ford directly, find an attorney who will offer a consultation, dust off the cobwebs in the legal section of my brain and take care of this like any American; in court. I’ve still not received a check, refund, or anyting else. I may argue for damages to cover everything (two separate rental cars, lost time, punitive damages, etc.) since this started LAST YEAR with no resolution. This has been a display of poor business/workmanship at best and a completely callous disregard for the safety of a human being at worst.

They responded to my inquiry , Didn’t have time to talk to them but they did call , May have to check with them next time

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