Jackson Kia

This will be a long read, but information worth knowing so you do not end up in the same situation. I went here in 2019 for a new car when it was Cocoa Kia. We had the GREATEST experience. In November 2025, I decided to come back to this kia location, now known as Jackson Kia. It has been a nightmare! I bought a CERTIFIED Pre-Owned car. I went through Kia and a dealership so i did not get xxxxed over. I bought a CERTIFIED pre owned thinking it would get me reliability and safety for my son and I. 90 days later, the car they sold me is absolutely xxxxED! I ended up stranded on I4 in Lakeland (on my way to Tampa and 90 minutes from home.) The car randomly stalled and as i would hit my gas pedal to try to merge into I4 traffic again just to get myself OFF the highway and into a safer spot, my car would die when i hit the gas pedal with my 7 year old in the backseat. NOT SAFE. NOT TRUSTWORTHY. NOT REALIABLE. I called them to ask about my warranty. I was told i had no warranty and I did NOT buy a certified pre-owned (by Service Manager, Marlon). Jackson Kia service center told me it would be $200 to get my car diagnosed from their service department. After I got sent in circles over the phone, i walked in there the following day and demanded the paper i signed regarding my warranty so i could see what my warranty was if it wasn't going to cover my car. Marlon (finance manager) says "I dug deeper" and handed me my warranty paper.. Stating 6 months or 6,000 mile powertrain warranty and CERTIFIED PRE-OWNED in big bold letters on the top right-hand corner!! Two days later after Kia looked at the car, I learn that the fuel pump went out, which killed the fuel injectors, which melted the manifold. **This is a FUEL PUMP PROBLEM that ruined other parts of my car. A fuel pump is part of a powertrain system. It is a critical component to my car's engine.** Kia sends out an adjuster, and they tell me THIS IS NOT COVERED. 90 days ago, I trusted Jackson Kia with my vehicle choice safety, my business, my money, and in return, I got a lemon with NO ONE willing to help. "I heard back from the warranty company, and they have declined the claim stating the components need is not part of the powertrain, sorry about this" -Tony in service. As you can imagine, i am beyond angry and beyond disappointed at this ENTIRE situation and the fact that every step of this has been a nightmare. PLEASE do not waste your time here. Take your money to a local dealership like Toyota, Chevy, Honda, Ford, or a buy here-pay here, Billy bob on Marketplace, ANYWHERE but this xxxxing place!! These CERTIFIED PREOWNED CARS are not safe, not inspected properly, not reliable, and Jackson Kia does not give a xxxx about you after you signed the paperwork and get handed the key you think you're so excited to have.

Vehicle priced at 42700 but they add 8k in extra and then taxes brings it to 52k. No clue why 8k extras

Called for a service appointment and someone scheduled an appointment for 1:00 pm same day. I arrived at the dealership to drop off my car and had the worst interaction with Scott in service. I just wanted to drop my car off for a basic service and he told me we shouldn’t have scheduled an appointment between 12-1. Scott was so standoffish and acted like I did something wrong. He was quick to tell me he had 3 people in front of me with a nasty attitude! I will gladly take my business elsewhere.

Have has multiple horrible experiences from their service department. They have returned my car scratched and gouged in the past, tried to charge for services that were free when we got the car, are always trying to upsell unnecessary services/things that have been completed elsewhere, and most recently refused to perform a recall on our car because there was anything non-factory in the car (despite only telling us we needed to remove car seats, which was done. I would have been glad to have cleaned out the car had I been told prior to this that it needed to be done!!).

I leased an EV9 and they owe me $15k for my trade in equity because I had my trade in mostly paid off. It has been 16 days and they keep saying "we'll have your check next week". They never said I wouldn't have it the same day when I bought the car. I'll update this if they give me the check but something at best incompetent or at worse suspicious is going on.

Very fast service. Clean and professional complex. Everyone is very friendly and welcoming. Great experience

Best in Florida!! Hands down!! Professional and courteous from sales to service. They care and go above and beyond!!

I just moved to area last Tuesday, took my car to get looked at because two days before I moved , my car was not drive able. I talked to Bree she got me all wrote up gave her the keys and was gone within 10 mins, she called the next day before lunch and my car was ready for pick up. She was so nice and easy to talk to, really thankful she called us over to help us.

pleasant experience very accomodating service scheduled on time and minimum wait time good explanation od sevice requirements and programs

Great communication through text from sales reps to confirm my appointment and advise on what i needed to bring. Justin assisted me in choosing the right vehicle to fit my needs. Would recommend to anyone looking for a great car buying experience.