Reviews
Worst customer service I’ve ever had bothered sales and
Worst customer service I’ve ever had bothered sales and service will not recommend to anyone
Worst customer service I’ve ever had bothered sales and
Worst customer service I’ve ever had bothered sales and service will not recommend to anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Kevin- We regret to hear about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.
We covered a lot of potential sales options.
We covered a lot of potential sales options. Every option was explained in detail to our satisfaction.
We covered a lot of potential sales options.
We covered a lot of potential sales options. Every option was explained in detail to our satisfaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.
Joined my mother when buying a new car, didn’t plan on
Joined my mother when buying a new car, didn’t plan on it, but found a car the same day. Mac Phearson worked out the numbers efficiently, my trade in , everything… and I ended up driving away the same day with the new car. The dealership has a friendly crew and I would highly recommend, especially Mac Phearson! Overall best buying experience.
Joined my mother when buying a new car, didn’t plan on
Joined my mother when buying a new car, didn’t plan on it, but found a car the same day. Mac Phearson worked out the numbers efficiently, my trade in , everything… and I ended up driving away the same day with the new car. The dealership has a friendly crew and I would highly recommend, especially Mac Phearson! Overall best buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Misty- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Bryan was with me from start to finish and did a
Bryan was with me from start to finish and did a fantastic job. I dealt with Eric, sales manager, briefly, and he was very helpful and cordial
Bryan was with me from start to finish and did a
Bryan was with me from start to finish and did a fantastic job. I dealt with Eric, sales manager, briefly, and he was very helpful and cordial
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi-Thank you, for choosing Matthews Kia for your new vehicle! We're delighted to hear about your positive experience with Bryan. We appreciate your kind words and look forward to serving you again in the future! Happy driving!
Michael and Patricia are very professional and get things
Michael and Patricia are very professional and get things done in a timely manner! Both are very professional and customer friendly! Highly recommend!
Michael and Patricia are very professional and get things
Michael and Patricia are very professional and get things done in a timely manner! Both are very professional and customer friendly! Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
This is the fifth car I have either purchased or leased
This is the fifth car I have either purchased or leased from Matthews and their predecessor, Fucillo. I have been quite satisfied with the service. Everyone is always very nice and quite efficient. Also, the location is very convenient for me in terms of service, when needed.
This is the fifth car I have either purchased or leased
This is the fifth car I have either purchased or leased from Matthews and their predecessor, Fucillo. I have been quite satisfied with the service. Everyone is always very nice and quite efficient. Also, the location is very convenient for me in terms of service, when needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Angie- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Daquin was amazing.
Daquin was amazing. From beginning to end he was very accommodating. He is a true professional. The dealership had a great variation of choices. I got the exact car I wanted and at a good deal. Matt from financing is a very knowledgeable and friendly guy. I would recommend Mathew’s Kia highly.
Daquin was amazing.
Daquin was amazing. From beginning to end he was very accommodating. He is a true professional. The dealership had a great variation of choices. I got the exact car I wanted and at a good deal. Matt from financing is a very knowledgeable and friendly guy. I would recommend Mathew’s Kia highly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- Thank you for choosing Kia of Schenectady for your new vehicle! We're delighted to hear about your positive experience with Daquin and Matt. We appreciate your kind words and look forward to serving you again in the future.
Efficient and explained everything well.
Efficient and explained everything well. Answered all my questions and made sure all my needs were met
Efficient and explained everything well.
Efficient and explained everything well. Answered all my questions and made sure all my needs were met
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.
Every thing went quickly and smoothly.
Every thing went quickly and smoothly. Showed me everything I wanted to know about the car.
Every thing went quickly and smoothly.
Every thing went quickly and smoothly. Showed me everything I wanted to know about the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Everyone I dealt with was very accommodating, friendly
Everyone I dealt with was very accommodating, friendly and efficient in dealing with me. Christian was very knowledgeable in explaining things to me about paperwork and the Kia Soul I am leasing.
Everyone I dealt with was very accommodating, friendly
Everyone I dealt with was very accommodating, friendly and efficient in dealing with me. Christian was very knowledgeable in explaining things to me about paperwork and the Kia Soul I am leasing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- Thank you for choosing Matthews Kia of Schenectady for your automotive needs. We are thrilled to hear about your positive experience with Christian. Congratulations on your new vehicle! We appreciate your kind words.