Blackstone Toyota

Thank you Michael toyota and especially Luis Ruiz who provided me a great customer service. He show me around what was the best deal of the day and provide me all the information I need to know about the car bought. Thank you.

I had a terrible experience with Toyota management as a whole with not following through with verbal agreements that I would be receiving 3 keys and one additional as vallet and the extremely rude sales manager(Ross Hernandez) stating he's not gonna make me a $400 key because he sold me the car too cheap and he should have waited to sell to someone else for more money. It's not my fault I'm a female that knows about invoice as well as the tmv of a vehicle. I was discouraged with Brandon Kane not following through with a call back, as well as Manager Michael saying he would copy me a pointless key that would not be able to open my doors with the alarm set, but would only start the vehicle to cut cost. I was very disappointed with performance of the sales associate that took over for Robert Gushel during the sale on my Rav4 because he was willing to let me drive off the lot without proper coverage of insurance until Robert stepped in at the end if the sale and put his foot down that the insurance needed to be done right, Robert gave me the information to an insurance carrier so I could get coverage that night to take my new Rav home. I'm very disappointed in the staff at Michael Toyota. They're unprofessional, rude and only want to make a sale instead of following through with agreements. When I finally purchased it was near closing time and the finance manager was rude and when i mentioned that to the sales guy the excuse was its late is he wanted to get out of here and go home. I was insulted by him and comment when that night I wrote him a check for $13,000 and had been pre approved with my own bank. It's unfortunate that such a great brand of car is represented by staff like Fresno Michael Toyota. I'm originally from Madera and I regret not buying from my home town. When I first came into Michael to look I wasn't planning on buying a rav4.After seeing the price I knew it was out of my budget. I had test drove cheaper SUVs like the kia sportage, rogue, and escape.(all cheaper vehicles) but I was blown away by the test drive I experienced with Robert Gushel. Robert took the wheel first in an intense test drive to show me the performance of the Rav and all features. We also stopped for gas and I got a redbull drink on Roberts tab, I thought that was cool and I had never had a test drive so in depth, I greatly appreciated that. Once I drove the Rav4 I was in love, I loved the base model features of the back up camera, touchscreen, and Bluetooth. I didn't purchase that day but Robert kept in contact with me about rebates in a professional way and didn't nag me. I eventually came back into purchase the Rav, I compromised color but I love all the features. I believe the best thing for Fresno Michael Toyota is to hire more people like Robert Gushel, he's an honest person as well as humble and is willing to stand up for what is right. He's about developing trust and making the customer happy. He's very knowledgable about his product and I believe that if he would have been able to help me throughout the whole transaction my experience would have been 100%. I'd go out if my way to recommend anything for Robert in the future. Advancing him top management would be the best thing for Michael Toyota.

My wife went to the dealership to upgrade our 2011 Prius for the 2013 Model. We immediately saw Joseph Hunter and my wife remarked that he looked like a nice guy so we talked to him. This is definitely not our first experience buying a new car and I'm sure we're not alone when we say that we can't stand the typical "car salesman" type. Joseph was definitely not and we had a great experience with him. Towards the end of the buying process, another salesman jumped in to "help" Joseph and he was the epitome of what we did not want. I understand that Joseph was a newer employee, but like said, not our first time so we thought Joseph was doing great on his own. That's why the overall experience is a 4. It would be nice to just once buy a car without having a salesman try to talk us into buying a car that we already made our mind up to buy.

When we purchased our car in 2008. We have always asked for Sal Vargas. He is Excellant, Helpful, Courteous. He is an employee who goes the extra mile to help my husband and I. He is ".Always eager& pleased to help". What a great Person and employee, you did well by hiring him. Thanks for hiring him:) David and Margie Hildreth

It was the vehicle buying experience I was hoping for and more. The time and consideration given to me during the process was second to none. Michaels was the right choice to do business with and I recommend you do so a well.

Gurv Padda and the Finance team at Michael Toyota went above and beyond my expectations. I really appreciate everything they did for me, and I am very satisfied with my purchase, the sales price, my payments, and my warranty. I would definately recommend to my friends and family!

I bought 2 vehicles from Michaels Toyota and have had them serviced there since. My service advisor Mr. Salvador Vargas is the reason why. He provides a consistent excellent customer service and values his customers. His attention to detail and dedication with his job is above a five star rating. This reason alone is why I bought a second vehicle from Michaels. Dependable and trustworthy makes me less worried. Thank you Sal for your hard work!

I previously asked for Jon who was actually there and greeted me and helped with a problem with my seat that took a minute to fix. Jon had referred me to Sal Vargas as my service tech and I was very happy with his attitude, willingness to help and after service explaination of what was done.Richard Walter

I have nothing but good things to say about my excellent experience at this dealership. Waheed was very polite and helpful. He did a great job at understanding what type of vehicle I was looking for and found the perfect car for me! Waheed was very informative and not overly aggressive like car salesmen that I have dealt with in the past. After purchasing the car Waheed explained all the unique features in the car step by step which I very much appreciated. I am one hundred percent satisfied with my car and would recommend this dealership and definitely highly recommend Waheed to anyone looking for a car.

When we went to Michael Toyota I was pleasantly surprised that I was not hassled by any salesmen and that they talked to me and not my husband, since it is my car. Mr. Arthur was very helpful and showed me a few different cars and did not try to rush me into anything. I am very happy with my new car and I will recommend Mr. Arthur and Michael Toyota if anyone I know is looking for a car.