Reviews
This dealership is the best!
This dealership is the best! The staff is amazing, highly recommend! I will never go anywhere else!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Ryan! I truly appreciate your kind words and am thrilled to hear that you had such a positive experience at Cadillac of Novi. Our team works hard to provide excellent service, and we're grateful for your recommendation. Looking forward to seeing you again! Sincerely, Rebecca Clark | General Manager
I leased a vistiq from this dealership and everything and
I leased a vistiq from this dealership and everything and everyone was TOP NOTCH. If you are looking for a cadillac - look no further! Cadillac of Novi is the place to do business
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Samantha! I'm thrilled to hear that you had a top-notch experience leasing your Cadillac Vistiq with us at Cadillac of Novi. Your recommendation means a lot to us! We look forward to assisting you again in the future. Enjoy your Cadillac! Sincerely, Rebecca Clark | General Manager
Even though I did not purchase my 2026 Cadillac Vistiq
Even though I did not purchase my 2026 Cadillac Vistiq from this dealership due to the vehicle had sold and U needed a vehicle immediately. I had the pleasure of being introduced to Matthew Burrell my should have been salesman. Matthew was very honest and trustworthy compared to the two other dealerships I had dealings with. I believe in honesty and definitely will be looking to purchase my next vehicle from and to refer friends and family to.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience with Matthew at Cadillac of Novi, even though you weren’t able to purchase your 2026 Cadillac Vistiq from us. Honesty and trust are key values for us, and we appreciate your recognition of Matthew's efforts. We look forward to assisting you with your next vehicle purchase and hope you share your experience with friends and family. See you soon! Sincerely, Rebecca Clark | General Manager
Sidney Snyder is by far the best salesperson I have ever
Sidney Snyder is by far the best salesperson I have ever dealt with. He is polite, he listens, he is over the top helpful!!!! I am so pleased that I have had the opportunity to work with him. Thank you Cadillac of Novi for employing,him and making my experience with your dealership the best!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Candy! I am happy that Sidney provided you with such a positive experience at Cadillac of Novi. He truly is a valuable member of our team, and we’re glad to know he made a lasting impression. We look forward to assisting you again soon. Sincerely, Rebecca Clark | General Manager
Brought my car in for a 9:30 appointment.
Brought my car in for a 9:30 appointment. Was supposed to get a rental car. Waited 2 hours for it. When I picked up my brand new Cadillac it had a big dent in it. Took 3 weeks for the service manager to contact me. It's not 2 months later and still not resolved. Horrible service. Will never take my car there again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to speak with us today. We look forward to working on a resolution together. Derek Schema | Service Director
I planned a test drive a day in advance.
I planned a test drive a day in advance. The salesperson said he would hold the vehicle. We also called on our way to the dealership, and the salesperson again confirmed that the vehicle was available. However, after we drove the car, the salesperson left to draw up our deal and returned to inform us that the car was no longer available. He also backtracked and stated that Fox Cadillac of Novi does NOT hold vehicles. Conveniently, he was more than happy to show us more expensive vehicles. Several days later, the car we drove is still listed as available. Not only were they dishonest, but they wasted our time. To top it all off, on the following day, I emailed the executive manager of the dealership to inform her of my poor experience, and she never replied. I never intended to post negative reviews anywhere, but this is the only possible way to be heard—pure disappointment!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us. I understand your frustration regarding the vehicle's availability and the communication from our team at Cadillac of Novi.We appreciate your feedback and strive for a better experience going forward. Sincerely, Rebecca Clark | General Manager
Thanks Matt Lee, I had a very pleasant experience for
Thanks Matt Lee, I had a very pleasant experience for buying the XT5 through him, he is very patience, friendly, and helpful. I had a very easy transaction,
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a pleasant experience purchasing your XT5 with Matt Lee at Cadillac of Novi. It's fantastic to know that he was patient, friendly, and helpful throughout your transaction. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Rebecca Clark | General Manager
I just want to say that working with Eric Boitos to
I just want to say that working with Eric Boitos to purchase the 2023 Cadillac CT5 that I just got was a great experience. Eric was a professional in all ways. Timely responded every time. I have dealt with a lot of sales people over the years and Eric is at the top of the best.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Roger! We're thrilled to hear that you had a fantastic experience working with Eric Boitos on your purchase of the 2023 Cadillac CT5. We appreciate your kind words about his professionalism and timely responses. Your feedback means a lot to us at Cadillac of Novi. We hope to see you again soon, whether it be for services, products, or sales. Enjoy your new Cadillac! Sincerely, Rebecca Clark | General Manager
That was The worst car dealership I have ever been to I
That was The worst car dealership I have ever been to I would not recommend anyone to go there
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback, Tracy. Your experience matters, and we'd like to learn more about what happened so we can address it properly. Please reach out to us directly to discuss this with you further and learn more about your experience. Thank you for bringing this to our attention. We hope to hear from you soon. Sincerely, Rebecca Clark | General Manager
Wonderful experience every time.
Wonderful experience every time. My husband and I only shop here! If you are in the market for a new or pre-owned Cadillac - go see the team here! You wont be disappointed!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Samantha! We're thrilled to hear that you and your husband consistently have a great experience at Cadillac of Novi. We appreciate your recommendation to others looking for a new or pre-owned Cadillac. We look forward to assisting you both again in the future! Sincerely, Rebecca Clark | General Manager