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Koch 33 Volkswagen

(1,245 reviews)
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (610) 365-1195 (610) 365-1195
Used (610) 365-7149 (610) 365-7149
Service (610) 365-7214 (610) 365-7214

Reviews

(1,245 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koch 33 Volkswagen from DealerRater.

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nice people to deal with always on time thanjs

great service took my car on time. will recommend young's to my friends. will come back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Satisfied so far...

Have only been to Mazda Service a few times since getting my 2010 CX-9 2 years ago off a lease (at a Philly area dealer). The people are great and service appears to be quick and efficient. Especially like Mazda's interval service philosophy.... they don't have set (expensive) prices for 30K, 45K, etc intervals like I've had with other cars. They service 'as needed', which motivates me to bring my car in regularly without getting slammed by huge $350- $700 bills. Body shop did a xxxx of a detail job last Spring, BTW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good but not perfect

As usual, car runs better after oil change and tune up, but I paid $40 for three lights to be replaced. When I picked car up, that hadn't been done. When I pointed it out, it was done while I waited. Les and Floyd were helpful and positive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent Dealership

I've had my 2006 Jetta serviced at Young's regularly since I purchased it new. I've never been disappointed with the quality of service or the courteous staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service

Great staff and service, always willing to help. Would recommend Young VW to anyone want to buy or have their car serviced. Great group of people.??

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great job Youngs Volkswagon

I spoke with Randy in the afternoon asking for a time when I could have my starter looked at and he told me to come right in. Very fast, friendly service. I really appreciated it! Great job all around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Geared toward customer satisfaction

No one other than Young VW service managers and auto mechanics has serviced my Passat GLX since I bought it from this dealer. I have always had confidence in service managers John Rodriguez, John Gerhard and Les Bussell because they have paid close attention to what my car has needed over 12 1/12 years. Further, I have always felt that the service experience at Young VW has been geared toward customer satisfaction, whether it involved leaving my car for service, using the shuttle van or the body shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Why I believe YOUNG VW provides great service:

I have been using YOUNG VW for all service needs on my two VW Jetta's for over 8 years. All I have to do when I have a problem is contact Tony, John or Les in the VW Service Department schedule an appointment (or if it is urgent get the vehicle into YOUNG VW) and my vehicle problems are over! Quick, easy and done-once, done-right! What more can a vehicle owner ask for? YOUNG VW is unsurpassed, in my experience, with advice, maintenance, and repairs. I am totally satisfied and I believe just about any customer who understands vehicle maintenance costs today should be satisfied, too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A+++ Service Experience

Young has serviced my Mazda CX9 since it was new although I did not buy it there. They have always been very professional and efficient in getting me in and out promptly. All work (including some unexpected warranty work} was promptly scheduled and completed. Quality of work so far leaves nothing to be desired. I am not the kind of person that normally takes the time to write these reviews but after being their service customer for the last three years, I thought the service department earned an A++ review.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent. Simply excellent!

Quick, prompt, attentive, friendly. I couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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