Wilde Chrysler Dodge Jeep Ram

I have bought my last 4 cars from this dealership, that should say it all

There has been a LOT of turnover of personnel in the service department which may be the nature of the beast but which also makes continuity a challenge. Cheryl at the front desk has been a constant and has been a big help to me.

Mike in service is absolutely stellar, he takes care with his customers even when they were really upset about the situation like I was. He was very re-assuring and I would recommend him highly.

This rating is not for the sales side of the dealership, but the service department. If possible, I'd give this department a minus star rating. My second disappointing experience to date at this place. Not to return. I brought my Jeep Wagoneer in for an engine issue, overheating. It took two days to evaluate the cause: a faulty thermostat, a known issue due to cheap plastic parts. Friday afternoon, of course I had to initiate the call, I was told that the part is in stock and vehicle would be ready on Monday. Monday went without a call. I called back on Tuesday, my advisor was not in, and I was told someone else would check for me and call back. On Wednesday, I called the service department again. No call back. Then I reached out to the sales department (Lukas), thinking the sales side would be interested in hearing about the poor performance on the service side of things. That didn't do any good either. I followed up with the service manager, pleading for some information and an update on my vehicle. His response was, "the technician is working on it and will let us know when it is done", no update on WHEN IT WILL BE DONE. Throughout this whole ordeal, I received two callbacks, one was to say "the part is hard to install" and "we had other emergencies", and finally, a text message on Friday afternoon telling me the vehicle is ready for pickup. 5 days after it was promised, for a job that takes 1.5 to 3 hours, depending on the experience of the technician. Mine must have been in diapers.

Pretty easy to get service done. I would like to see a text option in the future.

Angela was super helpful. Let me know if some things that could be done but wasn’t pushy. Gave me options for an oil change plan for future to save some cash.

Great customer service and my car was brought back with a wash. Thank you! I will be back.

Great customer first service, everyone helped support me and my family with finding a new vehicle, and no pushy approach! Highly recommend this dealer for the people who work there!

Chris is amazing to work with. Financing and dealership also went very smoothly. The whole experience was great

We have purchased several vehicles from Wilde. The sales team especially Elijah are top notch! I would check with these guys before buying a vehicle. They will take care of you.