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Reviews

(10 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rite Auto from DealerRater.

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This dealership sells vehicles with salvage titles, I

This dealership sells vehicles with salvage titles, I have no interest in buying a salvage title vehicle

This dealership sells vehicles with salvage titles, I

This dealership sells vehicles with salvage titles, I have no interest in buying a salvage title vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Alex at Rite Auto was great showed us the Cadillac

Alex at Rite Auto was great showed us the Cadillac Escalade and made the process easy.

Alex at Rite Auto was great showed us the Cadillac

Alex at Rite Auto was great showed us the Cadillac Escalade and made the process easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I reached out, nobody attempted to contact me back.

I reached out, nobody attempted to contact me back. I had cash in hand and was ready to buy.

I reached out, nobody attempted to contact me back.

I reached out, nobody attempted to contact me back. I had cash in hand and was ready to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Thank you Sam for a worry free experience @ Rite Auto.

Thank you Sam for a worry free experience @ Rite Auto. The entire staff that I met was super nice. This was a quick and pain free experience.

Thank you Sam for a worry free experience @ Rite Auto.

Thank you Sam for a worry free experience @ Rite Auto. The entire staff that I met was super nice. This was a quick and pain free experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very helpful staff, I had been to 5 other dealerships

Very helpful staff, I had been to 5 other dealerships prior to coming here they had the best prices in DFW, they also allowed me to do my own inspection prior to purchasing along with multiple test drives I really liked there service no pressure in buying much appreciated!

Very helpful staff, I had been to 5 other dealerships

Very helpful staff, I had been to 5 other dealerships prior to coming here they had the best prices in DFW, they also allowed me to do my own inspection prior to purchasing along with multiple test drives I really liked there service no pressure in buying much appreciated!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Requested information about a vehicle through Cars.

Requested information about a vehicle through Cars.com. Never heard anything back from the dealership and somehow was added to their marketing email list. About a week afterwards, I received an email from their manager asking if they lost a sale. Which they did because I never received any sort of information about the vehicle I originally requested.

Requested information about a vehicle through Cars.

Requested information about a vehicle through Cars.com. Never heard anything back from the dealership and somehow was added to their marketing email list. About a week afterwards, I received an email from their manager asking if they lost a sale. Which they did because I never received any sort of information about the vehicle I originally requested.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Salvage Title

They clamed the truck had a clean title, but it had been in a accident and was a total loss. The truck was a Salvage title.

Salvage Title

They clamed the truck had a clean title, but it had been in a accident and was a total loss. The truck was a Salvage title.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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We asked if he had the carfax report and never heard back

We asked if he had the carfax report and never heard back from them. The only communication from them was to say they still had the vehicle (in broken English).

We asked if he had the carfax report and never heard back

We asked if he had the carfax report and never heard back from them. The only communication from them was to say they still had the vehicle (in broken English).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Best Pricing

Best dealer in Arlington by far the best pricing for everyone car needs they have a budget for everyone situation if you're looking for a vehicle this is the place to go.

Best Pricing

Best dealer in Arlington by far the best pricing for everyone car needs they have a budget for everyone situation if you're looking for a vehicle this is the place to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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More like Rite-out-of-auction sold me a vehicle with 0

More like Rite-out-of-auction sold me a vehicle with 0 put in from the dealer to make it road worthy, salesmen “Alex” told me all it needed was a glass replacement despite knowing I’m traveling over 250 miles to come see it. In reality the vehicle had bald wiper blades, broken indicator stalk(minor discount given for this one), wrong size mismatched & very low tread tires, extensive wheel damage on all 4 wheels, trunk panel missing, dirty oil and air filters, broken glass(the only disclosed issue), seat belt buckle malfunctioning(which salesmen Alex was unable to let me know when sitting with me on the test drive) interior had strong tabaco smell and was poorly cared for and needed major suspension work among other abnormal wear/damage for the vehicle’s age/mileage, dead key fob battery I really mean 0 work put in from the dealer. Given the broken blinker stalk I couldn’t do a proper test drive and didn’t notice the major suspension problem and some of the other minor things so i purchased it. Surely enough in less than 72 hrs and so much put in to trying to make this vehicle work for me I ask the dealer for any help their solutions were: 1. I pay for parts they’ll cover labor if I bring the vehicle to them (knowing it’s a 4hr drive for me) 2. Swap into another of their vehicles paying $1 a mile (knowing I live 250 miles away) 3. Return paying a $2500 fee. I had a breakdown first time I heard those. While granted they gave me some time to decide and “generously” reduced their return fee to $2300 a dealer representative reminded me that I purchased the vehicle “as is” so they don’t want to hear me about doing what’s fair. While this is more than some worse con-artist will do at the end of the day I was still scammed off $2.3k not to mention everything else I put in to try to make this work. Truly a nightmare Don’t do business with them.

More like Rite-out-of-auction sold me a vehicle with 0

More like Rite-out-of-auction sold me a vehicle with 0 put in from the dealer to make it road worthy, salesmen “Alex” told me all it needed was a glass replacement despite knowing I’m traveling over 250 miles to come see it. In reality the vehicle had bald wiper blades, broken indicator stalk(minor discount given for this one), wrong size mismatched & very low tread tires, extensive wheel damage on all 4 wheels, trunk panel missing, dirty oil and air filters, broken glass(the only disclosed issue), seat belt buckle malfunctioning(which salesmen Alex was unable to let me know when sitting with me on the test drive) interior had strong tabaco smell and was poorly cared for and needed major suspension work among other abnormal wear/damage for the vehicle’s age/mileage, dead key fob battery I really mean 0 work put in from the dealer. Given the broken blinker stalk I couldn’t do a proper test drive and didn’t notice the major suspension problem and some of the other minor things so i purchased it. Surely enough in less than 72 hrs and so much put in to trying to make this vehicle work for me I ask the dealer for any help their solutions were: 1. I pay for parts they’ll cover labor if I bring the vehicle to them (knowing it’s a 4hr drive for me) 2. Swap into another of their vehicles paying $1 a mile (knowing I live 250 miles away) 3. Return paying a $2500 fee. I had a breakdown first time I heard those. While granted they gave me some time to decide and “generously” reduced their return fee to $2300 a dealer representative reminded me that I purchased the vehicle “as is” so they don’t want to hear me about doing what’s fair. While this is more than some worse con-artist will do at the end of the day I was still scammed off $2.3k not to mention everything else I put in to try to make this work. Truly a nightmare Don’t do business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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