Reviews
I give a big (((((HUG))))) to Andrew, for making this all...
I give a big (((((HUG))))) to Andrew, for making this all happen. You're #1 in my book. Also special thanks for coming in on your day off. Thanks to Will, too. He was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the hugs! It was our pleasure. Thank you for your kind words. See you soon.
We were looking for a Dodge pick up.We found one at...
We were looking for a Dodge pick up.We found one at Gresham Dodge.Will Hatton and the sales staff at Gresham Dodge were great. Friendly, and Professional. We will go back again. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your support. We are looking forward to the next many years of our relationship.
They didnt understand what i was trying to ask and...
They didnt understand what i was trying to ask and charged me for a lot more work that i didnt even ask for. treated my dad even worse took three hours to change oil and when he asked how much longer, he said if i want i'll take all day long!!! Very rude in service, i will never take my truck to them for service again!
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
My name is Andrew Suvanvej, I am the customer relations manager here at Gresham Dodge. We greatly stive on providing excellent customer service to all of our customers. We greatly apologize about your experience in our dealership. I would like an opportunity to further hear how we can improve. Please contact me direct to discuss further. It is very important to us to make attempts to recify any issue. Please accept our apology and allow us to show you how we can be a better servicing company. Without our customers we are nothing. You can contact me at 503.666.2277
We recently purchased a 2008 Jeep Liberty from Gresham...
We recently purchased a 2008 Jeep Liberty from Gresham Dodge. It was our second purchase from this dealership.We had purchased a 1999 Chrysler T & C in 2000, & were EXTREMELY satisfied with it.From the time we got out of our car in the parking lot, we were treated by a friendly salesman,who,I regretfully,have forgotten his name.He showed us a vehicle,'similar' to what we were looking for, as they didn't have exactly what we'd been looking for. We went for a test drive,& upon our return,he took us inside to start our buying process.We'd had some financial difficulties in the past that we had worked through,& explained this to them up front.They assured us they would do all they could to get us the vehicle we wanted....& they did!!Will drew up the final paperwork,& we were on our way with our new car.But it didn't stop there.He called us yesterday to say he had enjoyed visiting with us so much,he decided we deserved more,& had managed to get our interest rate lowered a couple more points!We've never been treated so respectfully by salespeople before in the purchase of anything,& the experience is one we will never forget.We will definitely recommend this dealership to our friends.Don't change a thing!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have bought too many new cars over the years. This was...
I have bought too many new cars over the years. This was the best experience I've had over the years. Every aspect of the process was great. Especially Barry Warner who was knowledgeable and an advocate for me. Very happy I drove into their lot.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
When my girlfriend and I first walked into the dealership...
When my girlfriend and I first walked into the dealership we were wanting a cheap car Thinking that was all we could afford, we were shown the car we wanted and they were very friendly about it and we test drove the car. Did not like the car that much it had some problems but it reflected the price. Andrew was quick to find out about the financing on the car but since we did not have a whole lot down there was little he could do. What he did do though was explain if we wanted to try a newer car he could offer better financing and a lot less down, I was very skeptical but he was not! The whole time we were there they all were nothing but friendly and courteous and I still can't believe we drove off in a much better car with a rate lower than I have ever had in my entire life. I would highly recommend this dealership and will definitely be going back for all my service needs and for my next auto purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
brought vehicle in with driveability intermittant issue....
brought vehicle in with driveability intermittant issue. had finally located ken knudson, i trust him. i had worked with ken for many years at another dealership, which is now closed. after many tries to repair intermittant engine stalling to no avail, brought to ken and he and his technician located a poor ground and repaired my concern. thank you ken, you came thru agian. now that i know where to find you i will be back and recommend you to all of my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We researched the purchase of our new Durango on several...
We researched the purchase of our new Durango on several dealers websites and found what we wanted and the price we wanted to pay at Gresham Dodge. Fred greeted us and when we showed him the printouts of the two we would consider, he got the keys and we went directly to those cars. He was knowledgable about the car and the features. The special internet price was very good. We took it for a test drive filled out the papers and drove it home on that Sunday. William Hatton in the business office was very efficient and knowlegable. He was even able to register and issue DMV plates so we don't even have to go do that or wait for plates. This was the first time in our 46 years together that we have purchased a brand new car. Our experience at a couple of other dealers was not comfortable. Gresham Dodge was very comfortable. We never felt we were being scammed or played. We were not talked down to. No one tried to trade us up at any time. The information on warranty offers was very clearly and efficiently presented with no pressures at all. We will have no qualms about dealing with Gresham Dodge again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sunday, October 9, 2011 My husband and I found the...
Sunday, October 9, 2011 My husband and I found the Challenger RT Classic that I had spec'd out on their website so I knew what I had wanted. When we got there we were greeted by Fred Montgomery. After we told him the car we were looking for he went and found it and brought it for a test drive. After, we went in and spoke with Andrew Suvanvej and Fred we negotiated the deal. They were extremely friendly and not pushy and it was a much better situation than I have had in the past with buying new cars. I did not feel pressured at all. After, William Hatton finished the paperwork and we were able to drive the car home on a Sunday. They were all great to work with and I would go back to Gresham Dodge and buy my next car. A Very Happy Customer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jo Dilks, We appreciate the kind words. Thank you very much for the oprotunity to assist you. We look forward to a long term relationship for all your challenger needs.
I brought in my almost new Dodge Ram Mega Cab diesel for...
I brought in my almost new Dodge Ram Mega Cab diesel for a "transmission leakage". After several tries the problem couldn't be fixed and the manager (Tim) together with Chrysler warranty, decided to replace it with a new one (In a box). After replacing it, got home and next day I found out this was a broken one. Got it back to the Gresham Dodge and they said that there was a defected solenoid. All fixed, they said. It was not fixed. I Went back and Jim said the original problem was not the transmission but a loose hose clamp from the cooling system and the "new transmission in a box" was actually a used one. Now I got stuck with a broken transmission on my $45,000 truck. How can I trust these people? They lied to me, I will never go back there again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
