Reviews
Sales agent Cedrick Reid was absolutely phenomenal.
Sales agent Cedrick Reid was absolutely phenomenal. Really one of the most detailed and courteous car sales people we have ever worked with. However, the McDonough Hyundai Finance Department was one of the worst we have ever worked with. We were financing this vehicle for a short period of time in order to achieve significant pricing discounts. We were informed the only hard credit inquiry that would be made would be from Hyundai Motors, and that this would involve access only to the Equifax Credit Bureau. Twenty four hours later we were alerted by our credit bureau watchdog that McDonough Hyundai had actually facilitated four hard credit inquiries. When I complained to a "manager," he became quite defensive, stating that of course they made inquiries to multiple potential lenders, resulting in multiple hard credit inquiries. He stated we never had been told McDonough Hyundai would not do this, and that the credit application gave them the right to do this. Rather than argue this on their showroom floor, we politely just left the dealership having to live now with the result of their actions for the next couple years as impact on our credit score. In addition to this nasty surprise, the entire process of getting the paperwork done to drive the vehicle home took far too long. The dealership knew when we were coming. There was no mystery about the price we were paying. There was no trade in. We just needed to write McDonough Hyundai a check and sign all the paperwork. Turns out this took almost two hours, most of the time just sitting and waiting. McDonough Hyundai's response to this concern was "We don't even start producing the paperwork until you are physically here." Again, defensiveness in justifying their process at the expense of their customer's experience. Nice car and Cedrick Reid is fantastic. But I don't think we will choose this dealership in the future.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com
I have privately provided you with my contact information as requested. I look forward to your contact. The door is open for you to withdraw 3 of the 4 hard credit inquiries made by your dealership. These were unauthorized as evidenced by your dealership’s written assurance to me that the only hard credit inquiry would be from Hyundai to Equifax. I look forward to hearing from you how you will resolve this.
Just got my car out on monday february tenth and I have
Just got my car out on monday february tenth and I have to take it back in on february twelfth because it is Leaking antifreeze so i'm not pleased at all.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at McDonough Hyundai. Please reach out us at (888) 346-8956 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.
This dealership was very customer friendly and provided
This dealership was very customer friendly and provided timely updates regarding my vehicle service status via cellphone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the five-star rating. Thank you for choosing McDonough Hyundai, we look forward to having you as a valued customer for many years. Michael Austin Owner Loyalty Manager 470-713-7468
Great dealership!
Great dealership! Travelled from another city to work with a great salesman. It was a quick process, was in and out!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Michael Austin Owner Loyalty Manager 470-713-7468
I experienced a very professional and knowledgable Staff.
I experienced a very professional and knowledgable Staff. They provided me with straightforward answers without a "hardsell" aproach.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at McDonough Hyundai are glad to have you as a customer. Michael Austin Owner Loyalty Manager 470-713-7468
Awful after the fact.
Awful after the fact. Did not tell us that there was literally no way for us to receive our new tag before the temporary expired. They didn’t pay off the loan on the car they sold us until 10 days after we bought it!! They literally will NOT answer the phone. They will send you on an endless loop. I would avoid this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, Jen, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com
Justin was AWESOME!
Justin was AWESOME! He helped me with so much. I am handicapped and my husband of 21 years is having a mental breakdown. So Justin helped me a lot!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Justin and our team, and we look forward to working with you again. Michael Austin Owner Loyalty Manager 470-713-7468
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
They were attentive, courteous and informative.
They were attentive, courteous and informative. They tend to your every need. Their waiting area is comfortable and you could have a snack, coffee or water while you wait
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing McDonough Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Michael Austin Owner Loyalty Manager 470-713-7468
McDonough Hyundai and my sales person and the service
McDonough Hyundai and my sales person and the service department have gone out of their way to ensure my satisfaction. They have gone that extra mile! They were professional and customer friendly. I highly recommend this dealership, their sales department and their service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Richard! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing McDonough Hyundai. Michael Austin Owner Loyalty Manager 470-713-7468
He was very friendly, and really kept in touch with us.
He was very friendly, and really kept in touch with us. I would definitely recommend this dealership to others.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. Fred and our team strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at McDonough Hyundai. Michael Austin Owner Loyalty Manager 470-713-7468