Downtown Ford of Sacramento

Great service, vehicle had to stay there for a while due to recall, great loaner vehicle, always kept in the loop and updated on what’s going on. Nick from the service department was really helpful and professional.

Downtown Ford has serviced and repaired my 2003 E150 wheelchair van for almost 20 years, now they say it's too old and they will not work on it any longer. The van needed a idle air control valve replaced...easy repair...AAA did it for under $400.00. I also purchased a 2018 F350 pickup from them and use Downtown Ford maintain it...WELL NOT ANYMORE...it appears they no longer want or need my business...I've been considering trading in my F350 for a F150 and received inquiries from their sales department. If I do trade it in it will not be at Downtown Ford. Do yourself a favor if considering a new Ford, find a different dealer, one who cares about long time customers. I wish I could figure out how give them less than 1 star...

Check out the google reviews before visiting this ford dealership. I wish I had and would have saved money and headache.

My first contact with Downtown Ford of Sacramento was by text. I was contacted almost immediately by Dru Smith and we made an appointment. When my wife and I arrived, we were greeted at the door by Nathan. Nathan introduced us to Richard Pineda in sales. Richard was knowledgeable, informative and professional and you could tell he enjoyed his job. I explained that I was looking for a Maverick Hybrid. (one of the things we learned was that the wait period for the Maverick is over a year) So, we began to build my new pick-up on the computer. While doing so, we were shocked to learn that another customer had declined their Maverick and so it was offered to us. We were thrilled and happy that we would not have that long waiting period. Richard began the paperwork to purchase the truck. This was truly the best experience that we have EVER had purchasing a vehicle ANYWHERE. NO HIGH-PRESSURE SALES. Everyone sincerely had our best interest at heart and treated us like family. Richard patiently answered all our questions and was extremely knowledgeable. He explained all the intricacies of our new vehicle. I would highly recommend Downtown Ford of Sacramento to anyone. It will be the best auto-purchasing experience that you can have. We feel like part of the Ford family. Thank you all, Lonnie, Dru, Nathan, Richard, Gabriela and Nick. You made our experience enjoyable and as my wife said, “You need to clone Richard”

Our salesman Richard Pineda and the sales manager nick were both great. Super low pressure purchase. The staff was very transparent and made our purchase very simple. Would highly recommend.

My car has been there since March 30th and was told a lie. the Dealer service dept., told me that they was waiting for an adjuster that was scheduled to look at my car. Today I found out that the warranty company has never been contacted at all my car has been just sitting there. very very bad service. Please avoid this dealer.

This dealership does not honor there CAR DOC commitment. They just blow a lot of smoke up my xxx so that I would buy a car from them. I will never deal with dealership again. farther more they could had told me over the phone but instead they let me drive down to the dealership to tell me. They sold me Car Doc only not to be able to use it. They suck big time. I will never come back here