Meet Nick Venditti

Apparently, I need to write at least 15 words to review this dealership. I’m not sure what you want me to say as I’ve given no other prompt.

I NEVER WRITE REVIEWS... If I could give zero stars, I would. My experience with Vision Dodge Chrysler Jeep Ram in East Rochester and specifically Lucas Rigby, the General Manager, has been nothing short of infuriating. I agreed to purchase a Toyota MR2 Spyder from them and was told repeatedly that it would be ready “soon.” What followed was six weeks of lies, delays, and vague excuses. On multiple occasions, Lucas assured me the car was ready, only for me to find out later it wasn’t even close. At one point, they lined up a pickup day, but the next morning Lucas claimed the car had just been sent to service. I called the service center myself and learned it had already been there a full week—so his story was clearly false. When I finally gave a firm deadline of August 1st and backed out after weeks of being strung along, they waited nearly two weeks to return my check—while listing the car for sale again. They offered me a pathetic $150 “inconvenience fee” after I had already spent $200 on parts for the car, paid for 6 weeks of higher car insurance, and even covered an Uber after one of their false “ready for pickup” claims. They also sold the car without even doing a proper inspection. The clutch was failing, the e-brake wasn’t even connected, and yet the salesman, Nick, was pushy about getting the check—pressuring me to pay within two days of the test drive. Throughout this entire ordeal, the communication was last-minute, misleading, and unprofessional. I was promised pickup times over and over, only to be told at the end of the day or the night before that it wouldn’t happen. In my opinion, this dealership—and Lucas in particular—show a blatant disregard for honesty, transparency, and customer respect. If you value your time, money, and sanity, stay far away from Vision Dodge Chrysler Jeep Ram East Rochester.

Attention to detail. follow through, follow up, and delivered on schedule as promised. Highly recommend!

Great sails men and great customer service. Also great experience. Wasn’t looking for a new vehicle but was glad I got one.

Best service team around always gets me in and out in a timely and efficient matter.

Joe Cicione was amazing to work with, very helpful and knowledgeable. My wife and I have bought 3 cars from Vision and will continue to be customers in the future.

Super friendly! Was awsome! Located 2nd jeep and made it super easy for me with two pickup times for my two jeeps!

Estoy muy satisfecha con el trato recibido, hicieron mi sueño realidad . They are a great team. Thanks so much ☺️

Called to confirm a vehicle was available, person “confirmed with the manager” it was. Drove all the way out to find out it was sold 2 days ago. Scummy

The dealership is full of great people, who all were helpful and nice. Never pushy either.