Reviews
I am a senior veteran and not experienced at purchasing
I am a senior veteran and not experienced at purchasing cars. This has been the worst purchasing experience of my life. I found a car I am very pleased with. They have made my purchasing experience a nightmare. The financing officer came on as friendly and relatable. My intent was to put $10,000 down on the car. $7,000 was applied to ad ons that I did not need or want. This was July 28, 2025. I have since had the car refinanced through my credit union. I was promised that at least two of the ad on were refundable. I called yesterday 10/21 and found out that one of the checks has sent to the finance company since October 3. They seem not to know much about what is going on. The very nice, understanding, people who were looking out for my best interest, has turned to uninterested, busy people who are hanging up on me. There is too much to get my point across as to how unprofessional these people are proving to be. An expensive lesson learned. Never trust anyone!!!
I am a senior veteran and not experienced at purchasing
I am a senior veteran and not experienced at purchasing cars. This has been the worst purchasing experience of my life. I found a car I am very pleased with. They have made my purchasing experience a nightmare. The financing officer came on as friendly and relatable. My intent was to put $10,000 down on the car. $7,000 was applied to ad ons that I did not need or want. This was July 28, 2025. I have since had the car refinanced through my credit union. I was promised that at least two of the ad on were refundable. I called yesterday 10/21 and found out that one of the checks has sent to the finance company since October 3. They seem not to know much about what is going on. The very nice, understanding, people who were looking out for my best interest, has turned to uninterested, busy people who are hanging up on me. There is too much to get my point across as to how unprofessional these people are proving to be. An expensive lesson learned. Never trust anyone!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dear Adolph, Thank you for taking the time to share your experience. First and foremost, we want to sincerely apologize for the frustration and disappointment you've felt throughout this process. As a senior veteran, you deserve respect, transparency, and a smooth experience, and we're truly sorry that this has not been your impression. We understand how upsetting it must be to feel that your down payment was not applied as you intended. However, we’d like to clarify that your down payment was applied towards the total amount owed on your deal, which is standard procedure for any purchase involving financing. The cancellation of additional products also followed standard procedures. Once you requested the cancellation, we acted promptly to process those requests. Unfortunately, the timing and disbursement of refunds is managed by the individual product providers, and we do not have control over how quickly or in what manor those funds are returned. We’re also sorry to hear that your recent interactions have felt dismissive. That is not the level of service we strive to provide, and we will be looking into this further to ensure our team is treating every customer with the care and attention they deserve. Thank you again for your feedback—it helps us improve and better serve our customers.
Aside from the fact that the none of the money was applied to the car, it was clear that I did not want the ad ons, of which one is a duplication of my insurance. However, I am now having a problem getting the refunds. One check was made out to the finance company, and now no one seems to know where it is. On the other refund, I was just sent a copy of the cancellation but there is no mention of reimbursement. I am being referred back and forth from the "Finance" company to the "Dealership" as to who has the responsibility to get money to me. Either, they are too busy or ignorant to what is going on to resolve this. I understand that if checks are lost a stop payment can be done and they reissued them/it to me. This has been become far too complicated than it need to be. Is there one person or department that I can deal with to settle this matter. I would appreciate understanding that I just want money that should have never been misused in the first place.
I appreciate your concerns, however, I don't feel the respect that is being promised. I made a large down payment,l you have since been paid in full and I can't seem to get my own money. As of Monday, I will pursue legal procedures. To have a business that is profiting from scamming people is the level of service that I am receiving. I am being shuttle back and forth between a few people that are giving me the same nonsense answers. A check was written and it is lost. A cancellation for another package was done and no further action. No one can point me in the right direction? I have yet to see the concern.
Wow what am experience.
Wow what am experience. Was looking at a another dealership and they ghosted us. Made one phone call spoke to Jacob and he said he'd take care of it and he did. VIP tags and make everything work for us. Financing went over and above for us as well. Happy to be a Cavender customer.
Wow what am experience.
Wow what am experience. Was looking at a another dealership and they ghosted us. Made one phone call spoke to Jacob and he said he'd take care of it and he did. VIP tags and make everything work for us. Financing went over and above for us as well. Happy to be a Cavender customer.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Alan and Angela, thank you for sharing your feedback about Jacob and the team! We are thrilled to have you as part of the Cavender Nissan of San Marcos family, we are always here to help! Enjoy the road ahead!
Jacob and Karla found the exact car I wanted, for an
Jacob and Karla found the exact car I wanted, for an excellent price; without pressuring me to commit that day. They made me an offer. I went home and discussed all the offers with my husband, then called the following day to accept Nissan's offer and made an appointment to buy the car. Our purchase appointment went very smooth, with no surprise, and I drove away happy.
Jacob and Karla found the exact car I wanted, for an
Jacob and Karla found the exact car I wanted, for an excellent price; without pressuring me to commit that day. They made me an offer. I went home and discussed all the offers with my husband, then called the following day to accept Nissan's offer and made an appointment to buy the car. Our purchase appointment went very smooth, with no surprise, and I drove away happy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so glad Jacob and Karla helped you find the perfect car without pressure at Cavender Nissan of San Marcos. Congratulations on your new ride, and we look forward to assisting you again!
Called the dealership prior to heading there to ask if
Called the dealership prior to heading there to ask if the advertised prices on their add was the actual price. I was assured it was and headed that way. I was pleasantly greeted and introduced to Jacob who is very knowledgeable, straight forward, and a master of his craft. Showed us the vehicles we were interested in and explained the differences between them with patients and no presure to purchase and as advertised the price advertised was the price with no hidden fees or unwanted add-ons that jacked up the price. Any extras you get to pick and decide whether to add them or not. For me it was an all around stress free shopping and buying experience.
Called the dealership prior to heading there to ask if
Called the dealership prior to heading there to ask if the advertised prices on their add was the actual price. I was assured it was and headed that way. I was pleasantly greeted and introduced to Jacob who is very knowledgeable, straight forward, and a master of his craft. Showed us the vehicles we were interested in and explained the differences between them with patients and no presure to purchase and as advertised the price advertised was the price with no hidden fees or unwanted add-ons that jacked up the price. Any extras you get to pick and decide whether to add them or not. For me it was an all around stress free shopping and buying experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, we're glad to hear Jacob provided a knowledgeable and pressure-free experience. It's wonderful to know the process was smooth and transparent. Thank you for choosing Cavender Nissan of San Marcos! Safe travels ahead!
Worked with Jacob Plont and had a great experience.
Worked with Jacob Plont and had a great experience. Called him late afternoon on a Friday with the specific model vehicle I was looking for, he found one at the big Nissan port in San Antonio and Saturday morning he went to pick it up for me. Took care of the finance piece with awesome Karla while Jacob was gone and then left to have lunch and do a little shopping nearby until my car was on their lot. They washed it, filled the tank and Jacob went over a few questions I had about various functions of the car. He was a super nice guy and not the usual pushy salesman type guy - haha. One of the easiest and most pleasant car buying experiences I’ve ever had and I drove off in my new car less than 24 hours after I called looking for what I wanted! We bought a car for our daughter from this dealership about 7 years ago when it was San Marcos Nissan and that was also a good experience. 👍🏼👍🏼
Worked with Jacob Plont and had a great experience.
Worked with Jacob Plont and had a great experience. Called him late afternoon on a Friday with the specific model vehicle I was looking for, he found one at the big Nissan port in San Antonio and Saturday morning he went to pick it up for me. Took care of the finance piece with awesome Karla while Jacob was gone and then left to have lunch and do a little shopping nearby until my car was on their lot. They washed it, filled the tank and Jacob went over a few questions I had about various functions of the car. He was a super nice guy and not the usual pushy salesman type guy - haha. One of the easiest and most pleasant car buying experiences I’ve ever had and I drove off in my new car less than 24 hours after I called looking for what I wanted! We bought a car for our daughter from this dealership about 7 years ago when it was San Marcos Nissan and that was also a good experience. 👍🏼👍🏼
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tracy, thank you for the amazing feedback! We are so grateful for your loyal business and we will be sure to pass this wonderful review along to Jacob and Karla. Enjoy your new car! - Cavender Nissan of San Marcos Team
I had a great experience.
I had a great experience. Jacob was very helpful and up front. Both he and Anna the finance manager worked with me to make the process easier. Thanks
I had a great experience.
I had a great experience. Jacob was very helpful and up front. Both he and Anna the finance manager worked with me to make the process easier. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are thrilled that Jacob, Anna, and the team gave you such a positive experience! Thank you for choosing Cavender Nissan of San Marcos and for sharing your support. Safe travels ahead!
I would give a zero, if it were an option.
I would give a zero, if it were an option. We found a car on their website with an advertised price. I called and spoke with the Internet Sales Manager who assured me I could buy the car for that advertised price +TT&L. We agreed that would be the drive out price. I asked him to send me a written contract. He then sent me a written proposal and it was about $5,000 more than we had agreed. I called back and spoke with his boss who told me that he would not honor the price that was on their web page and advertised on the internet. Totally fraudulent advertising and dishonesty.
I would give a zero, if it were an option.
I would give a zero, if it were an option. We found a car on their website with an advertised price. I called and spoke with the Internet Sales Manager who assured me I could buy the car for that advertised price +TT&L. We agreed that would be the drive out price. I asked him to send me a written contract. He then sent me a written proposal and it was about $5,000 more than we had agreed. I called back and spoke with his boss who told me that he would not honor the price that was on their web page and advertised on the internet. Totally fraudulent advertising and dishonesty.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We sincerely apologize for the inconvenience you experienced due to the pricing error on our website. This mistake was unintentional, and we regret any frustration it may have caused. While we would have liked to honor the listed price, the cost difference was too significant for us to absorb. We are taking this matter seriously and are reviewing our processes to prevent such issues in the future. We value your feedback and would like to make it right. If you are willing, please contact us at (512) 212-7291 so we can work towards a resolution. Thank you for your understanding.
Horrible.
Horrible. We found a car on the dealer's website that was advertised for a certain price. I then called and spoke with the Internet Manager who assured me that he would sell me the car for that exact price + TT&L. Nothing more, nothing less. I asked him to send me a contract with the terms so that we could expedite the process. He sent me a proposal and the price was $5,000 +TT&L more than advertised. I called and spoke with his manager, who proceeded to tell me that he would not sell me the car for the price for which he had advertised on the internet. A very poor experience - deceptive, dishonest, and fraudulent advertising.
Horrible.
Horrible. We found a car on the dealer's website that was advertised for a certain price. I then called and spoke with the Internet Manager who assured me that he would sell me the car for that exact price + TT&L. Nothing more, nothing less. I asked him to send me a contract with the terms so that we could expedite the process. He sent me a proposal and the price was $5,000 +TT&L more than advertised. I called and spoke with his manager, who proceeded to tell me that he would not sell me the car for the price for which he had advertised on the internet. A very poor experience - deceptive, dishonest, and fraudulent advertising.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We sincerely apologize for the inconvenience you experienced due to the pricing error on our website. This mistake was unintentional, and we regret any frustration it may have caused. While we would have liked to honor the listed price, the cost difference was too significant for us to absorb. We are taking this matter seriously and are reviewing our processes to prevent such issues in the future. We value your feedback and would like the opportunity to make it right. If you are willing, please contact us at (512) 212-7291 so we can work towards a resolution. Thank you for your understanding.
We sincerely apologize for the inconvenience you experienced due to the pricing error on our website. This mistake was unintentional, and we regret any frustration it may have caused. While we would have liked to honor the listed price, the cost difference was too significant for us to absorb. We are taking this matter seriously and are reviewing our processes to prevent such issues in the future. We value your feedback and would like to make it right. If you are willing, please contact us at (512) 212-7291 so we can work towards a resolution. Thank you for your understanding.
Thank you for your note. However, this was not just a mistake on your website. The Sales Manager stated to me that the website was wrong by $2,000, even though the Internet Manager had previously confirmed to me that the website was the correct price. However, you also included another approximately $3,000 in added costs that were not agreed to and were not described to me as "options" until the GM told me that is what they were. I really feel like I was being duped.
This dealership prey on the elderly.
This dealership prey on the elderly. They took advantage of my parents who's in their 70s and 80. This place is nothing but disgusting. My dad is a military vet and this is how this dealership did him. They sold them a car WAY over MSRP added maintenance,gap and platinum protection to the cost of the vehicle. This is highway robbery. They had my parents at the dealership ALL dam day. This is PREDATORY LENDING. I can go on and on. DO NOT BUY ANYTHING FROM THEM.
This dealership prey on the elderly.
This dealership prey on the elderly. They took advantage of my parents who's in their 70s and 80. This place is nothing but disgusting. My dad is a military vet and this is how this dealership did him. They sold them a car WAY over MSRP added maintenance,gap and platinum protection to the cost of the vehicle. This is highway robbery. They had my parents at the dealership ALL dam day. This is PREDATORY LENDING. I can go on and on. DO NOT BUY ANYTHING FROM THEM.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are truly sorry to hear that someone feels their parents might have been taken advantage of at our dealership. It is never our intention to make any customer feel this way, and we certainly would not intentionally take advantage of any elderly customer here at Cavender Nissan of San Marcos. Our highest level of management dealt directly with this situation and took every possible step to resolve the issue. Unfortunately, despite our best efforts, we were unable to reach an amicable resolution. We deeply regret any distress this situation may have caused and remain committed to treating all our customers with the utmost respect and fairness. Sincerely, Cavender Nissan of San Marcos Managment
Monique, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Cavender Nissan San Marcos (512) 212-7291
I'm sorry ...but I need to set the record straight...Your highest level of management which was the General manager did not assist in resolving the matter . Not once did he apologize or express any type of empathy toward the situation ..once I explained to him and showed the discrepancies in the documentation he took no responsibility at ALL...so when you say he tried that is not TRUE..he threatened well he actually CALLED the police on me because I was stating TRUE facts...the General manager definitely need some additional training because he is classless. I will always speak and tell the truth. May God bless and keep you.
Buckle up I want to tell you a short story about cars and
Buckle up I want to tell you a short story about cars and people. I love cars and really enjoy driving—fast or slow, windows down, sunroof open, music blasting, singing, and drumming on the steering wheel. I love it all, especially a nice, quiet drive in the hill country. It’s peaceful, and for someone who has a mind that is constantly spinning, it’s also therapeutic. My car becomes my sanctuary. Since the age of 16, I’ve probably bought and sold over 25 vehicles and a motorcycle. All were used vehicles, and many were paid for in cash. I’ve also had the pleasure of working in car sales twice in my life—once in 1992 at Frank Brown Pontiac in Lubbock, Texas, and the second time in 2018 at Lockhart Ford. You learn a lot in the auto industry. It’s a mixed bag of coworkers and customers, and it’s a people business just like real estate. Vehicles and homes are generally the two largest (and most stressful) purchases that come with a pile of debt. There are hundreds of options to choose from—make, model, color, and dealership. Just like in real estate, it’s important to find someone you trust. The auto industry has had a bad reputation FOREVER because people get taken advantage of by greedy, lying xxxxxxxx. Recommendations from family and friends can help immensely when looking for a vehicle. Recently, my wife and I were in a place where buying a brand-new car for the first time was an option. For months, we researched and found the make and model she really wanted. On the recommendation of a family member, we went to see Jennifer Guerrero at Cavender Nissan in San Marcos, Texas. Jennifer is great! We test-drove a 2025 Nissan Kicks. They didn’t have the color my wife wanted, so we reserved one that was in transit. We could have easily gone up to Austin or down to San Antonio and bought one that day from another dealership, but since Jennifer came highly recommended we decided to do business with Cavender Nissan. When we went to pick it up on a Saturday, we waited longer than originally anticipated in finance and needed to leave. This was no fault of Jennifer’s, it was a busy day and there was miscommunication from other people. Eventually the dealership sent us home with the vehicle and we finalized the paperwork on Monday. All’s well that ends well, I say! Overall, it was a smooth transaction and a great experience. As someone who also works in a referral-based industry I know how beneficial they are, which is why I can’t recommend Jennifer Guerrero enough if you are looking for a vehicle! There is a reason she is the best of the best, and Cavender Nissan is blessed to have her on their team. I’m really glad we chose to go see her for our first brand-new Nissan! Thank you, Jennifer! You might even be able to talk me out of my current sanctuary one day….but I really love my FJ. 🙂
Buckle up I want to tell you a short story about cars and
Buckle up I want to tell you a short story about cars and people. I love cars and really enjoy driving—fast or slow, windows down, sunroof open, music blasting, singing, and drumming on the steering wheel. I love it all, especially a nice, quiet drive in the hill country. It’s peaceful, and for someone who has a mind that is constantly spinning, it’s also therapeutic. My car becomes my sanctuary. Since the age of 16, I’ve probably bought and sold over 25 vehicles and a motorcycle. All were used vehicles, and many were paid for in cash. I’ve also had the pleasure of working in car sales twice in my life—once in 1992 at Frank Brown Pontiac in Lubbock, Texas, and the second time in 2018 at Lockhart Ford. You learn a lot in the auto industry. It’s a mixed bag of coworkers and customers, and it’s a people business just like real estate. Vehicles and homes are generally the two largest (and most stressful) purchases that come with a pile of debt. There are hundreds of options to choose from—make, model, color, and dealership. Just like in real estate, it’s important to find someone you trust. The auto industry has had a bad reputation FOREVER because people get taken advantage of by greedy, lying xxxxxxxx. Recommendations from family and friends can help immensely when looking for a vehicle. Recently, my wife and I were in a place where buying a brand-new car for the first time was an option. For months, we researched and found the make and model she really wanted. On the recommendation of a family member, we went to see Jennifer Guerrero at Cavender Nissan in San Marcos, Texas. Jennifer is great! We test-drove a 2025 Nissan Kicks. They didn’t have the color my wife wanted, so we reserved one that was in transit. We could have easily gone up to Austin or down to San Antonio and bought one that day from another dealership, but since Jennifer came highly recommended we decided to do business with Cavender Nissan. When we went to pick it up on a Saturday, we waited longer than originally anticipated in finance and needed to leave. This was no fault of Jennifer’s, it was a busy day and there was miscommunication from other people. Eventually the dealership sent us home with the vehicle and we finalized the paperwork on Monday. All’s well that ends well, I say! Overall, it was a smooth transaction and a great experience. As someone who also works in a referral-based industry I know how beneficial they are, which is why I can’t recommend Jennifer Guerrero enough if you are looking for a vehicle! There is a reason she is the best of the best, and Cavender Nissan is blessed to have her on their team. I’m really glad we chose to go see her for our first brand-new Nissan! Thank you, Jennifer! You might even be able to talk me out of my current sanctuary one day….but I really love my FJ. 🙂
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi James Rg, thank you for taking the time to leave a review for us at Cavender Nissan San Marcos. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!