Reviews
I had my first visit at Brown's last week and it went
I had my first visit at Brown's last week and it went exceptionally. The employees did everything in a timely manner, were polite and extremely knowledgeable. I look forward to returning very soon
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998
Last winter I purchased a used dodge caravan.
Last winter I purchased a used dodge caravan. The sales and finance team were helpful and friendly and made the purchase a smooth, easy process! With my previous vehicle I also got an oil change from the service department and that went smoothly as well! I will definitely be returning in the future, great customer service all around! 😊 - Jordan Miller
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jordan, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998
I’ve purchased four vehicles from browns, and continue
I’ve purchased four vehicles from browns, and continue getting all of my maintenance done at Browns. The staff is beyond accommodating and so pleasant to deal with!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998
The finance process was seem less.
The finance process was seem less. The dealership experience was awesome. I will definitely recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998
Pleasant experience with all people involved.
Pleasant experience with all people involved. I felt like they were really working with me instead of just looking for a sale. Would definitely recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We cannot thank you enough for your wonderful review of Brown's Richmond Volkswagen and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998