Reviews
Everyone I encounter at SB/VW is friendly and courteous
Everyone I encounter at SB/VW is friendly and courteous and knowledgeable about their jobs. I have especially appreciated my interactions with Donald Wood as it feels that he has gone that second mile/extra service for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!
Everyone at the dealership between the sales and
Everyone at the dealership between the sales and mechanics were very professional and nice. Would recommend this dealership to anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.
Why, do I need to pay for a washer and plug every time I
Why, do I need to pay for a washer and plug every time I get an oil change. Also, why when I come in for one thing I leave with a laundry list of things that need to be repaired. I just made 54,000 miles. I refused to believe I need 5,000 worth of repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Facility is nice, even while under construction.
Facility is nice, even while under construction. Issue I had was that my 30k service check up took 3 hours to complete which made me late to some meetings. I know there is only one tech that can work on my car but if I were told it would take that long, I would have made arrangements to just drop my car off.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you, and we will reach out.
Customer service means everything, and And it was great
Customer service means everything, and And it was great coming from don wood. I appreciate him
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Volkswagen Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Overall they are easy to work with and the new facility
Overall they are easy to work with and the new facility looks great. This visit was a return for an unresolved issue at my previous visit. The issue was mostly, but not completely resolved, but it is good enough for now. Typically they fix everything properly the first time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
xxxxx xxxxxxx xxxxxxxxxx xxxxx xx xxx xxxxxxxx xxxx
xxxxx xxxxxxx xxxxxxxxxx xxxxx xx xxx xxxxxxxx xxxx xxxxxxx ccc ccc ccccc ccc ccc ccc
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Super friendly staff!
Super friendly staff! Not pushy at all! Best car buying experience to date by far!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Safford Volkswagen Richmond!
Had to come back after I got home never reset oil And
Had to come back after I got home never reset oil And charged to much for tire rotation free other place with oil change
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand your concerns regarding the oil reset and pricing for services at Safford Brown Volkswagen Richmond. Our team strives to provide competitive pricing and value, and we appreciate you bringing this to our attention. We encourage you to reach out to us directly so we can discuss your experience further. Thank you for choosing us. Sincerely, The Team at Safford Brown Volkswagen Richmond
I had an outstanding experience at this dealership!
I had an outstanding experience at this dealership! From the moment I walked in, the staff was welcoming, professional, and genuinely focused on helping me find the right vehicle. The process was smooth, transparent, and never once did I feel pressured. Everyone went above and beyond to make sure I was comfortable and informed every step of the way. The selection of vehicles was excellent, the prices were fair, and the customer service was truly top-notch. I couldn’t be happier with my purchase and highly recommend this dealership to anyone looking for an easy and enjoyable car-buying experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your awesome review, Jasmine! We're happy to hear that you had an outstanding experience at Safford Brown Volkswagen Richmond. Our team strives to provide a welcoming and professional environment, and it's great to know that we succeeded in making your car-buying process smooth and enjoyable. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at Safford Brown Volkswagen Richmond