Skip to main content

Safford Brown Mazda Alexandria

(754 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
New (703) 740-4758 (703) 740-4758
Used (703) 740-4756 (703) 740-4756
Service (703) 740-4755 (703) 740-4755

Reviews

(754 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Safford Brown Mazda Alexandria from DealerRater.

Want to share your experience with this dealership?

Write a review

It's always such a pleasure to come in there.

It's always such a pleasure to come in there. I am in and out very fast and the customer service is impeccable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

The service area is always nice when waiting for service

The service area is always nice when waiting for service and it has been done with a quick time frame

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Mazda Alexandria.

Was very good, easy, simple and was met with great

Was very good, easy, simple and was met with great customer service and car for me and my vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Mazda Alexandria.

Dametrius was amazing and made sure I had everything I

Dametrius was amazing and made sure I had everything I needed, service was completed very promptly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, David! We're thrilled to hear that Dametrius provided you with exceptional service and that everything was completed promptly. At Safford Brown Mazda Alexandria, we strive to ensure our customers have a great experience. We look forward to seeing you again soon! Sincerely, The Team at Safford Brown Mazda Alexandria

Deborah was great to work with.

Deborah was great to work with. The car purchase was easy and seamless. We will purchase from Safford Brown again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We’re thrilled to hear that you had a great experience with us and found the car purchase to be easy and seamless. We look forward to assisting you again at Safford Brown Mazda Alexandria in the future! Sincerely, The Team at Safford Brown Mazda Alexandria

It was a pleasure working with Travis my financial

It was a pleasure working with Travis my financial advisor and Rob the sales manager. Both were courteous and fair with the pricing of my trade and new car. I am now the proud owner of madza Cx5 s select and couldn't be happier. This is my 4th madza at this dealership. The best customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

Scott was great, friendly and professional!

Scott was great, friendly and professional!. He communicated throughout the service and I ended up not having to spend more than I anticipated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Safford Brown Mazda Alexandria. We appreciate your business and hope to see you again soon!

Service has always been top rate.

Service has always been top rate. I appreciate the professionalism and clear updates throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

My advisor Dametrius was really helpful.

My advisor Dametrius was really helpful. He gave all the right information, and made sure my car was serviced and washed and vacuumed in a timely manner. I had no issue at all with my service here. I highly recommend coming to see Dametrius for your Mazda service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Able to do emergency repairs.

Able to do emergency repairs. Problem appears to be fixed. Good shuttle service, good communication.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown Mazda Alexandria. We look forward to having you as one of our valued customers for many more years to come!