Reviews
Excellent on car service
Fast service and courteous service technician. Car was washed and we appreciated that. Nothing else to add to this at this time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, Andy Thomas - GM - andy.thomas@brownscar.com
Good experience
Sales & Service dept I've dealt with for years (owned 4 Hyundai's) & they are exceptional. Finance dept same as all other dealerships. I've bought all 4 of my Hyundai's from Browns & love most everything about them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for continually choosing Brown’s Manassas Hyundai. Best, Andy Thomas - GM - andy.thomas@brownscar.com
Nancy
See last statement I already stated what I love about this dealership. Sami, the salesman and Ken & Mike in service are great employees. I have nothing further to add.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the nice review, Nancy! We really appreciate this feedback and I'll be certain to share your compliments with Sami, Ken, Mike, and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Andy Thomas - GM - andy.thomas@brownscar.com
Review Title
This is my second time to take Hyundai lease. It is recommendable for others to have good experience with them. Here is my one of my suggestion. For next time, Brown's Manassas Hyundai need to provide more objective standard cost information how to calculate Trade-in Car' value. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Brown's Manassas Hyundai. We can’t wait to see you for your next servicing appointment! Regards, Andy Thomas - GM - andy.thomas@brownscar.com
A Sparkling Gem!!
I was well take care of. Immediately addressed my concerns. Also bought parts... they offered to add the parts purchase to my invoice for service. That is great!! just 1 charge.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alain and thanks for your kind words! We appreciate our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Regards, Andy Thomas - GM - andy.thomas@brownscar.com
Very pleased customer!
Browns Dealership made the car buying process very easy. Customer service was excellent. Everyone was polite and understanding. I am very pleased with my purchase. Even when I thought I had the right car in mind, Sami helped me to pick a vechile that's great on gas mileage and also have all the other features I want in a car. I couldn't be happier!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that Sami helped you pick the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Regards, Andy Thomas - GM - andy.thomas@brownscar.com
Wonderful Service Team
Everyone was very nice, friendly, and helpful. I appreciated the helpfulness of my service representative, Chrystle Petersen. I was able to get my Emissions Test and State Inspection in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jennifer, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Regards, Andy Thomas - GM - andy.thomas@brownscar.com
Pleasant Experience
My experience purchasing a vehicle was pleasant and comfortable. I appreciate the time staff spent with me while trying to figure out which vehicle was better suited for my needs and wants. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I sincerely thank you for going out of your way to write this review about Brown's Manassas Hyundai. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new vehicle. If you have any further needs, please come back to see us. Regards, Andy Thomas - GM - andy.thomas@brownscar.com
Typical
My experience at Brown's was what I expected from a car dealership - nice sales guy (Alex) but shady about the price. I believe the finance guy's name was Will.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback regarding your recent visit to Brown's Manassas Hyundai. We take your concerns very seriously. If you would like to discuss your experience with us further, please contact me directly. Sincerely, Andy Thomas – GM - andy.thomas@brownscar.com
Good Buying Experience
I knew I was interested in a Hyundai Ionic Blue. I used US News' site to get quoted from dealers and a few local dealerships contacted me, but Brown's Manassas was the only one to return to me with a serious price. I wasn't ready to buy right away, but when I was, I went with them. They respected all quoted prices/discounts/rebates, even ones that did not directly apply in the end.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Regards, Andy Thomas - GM - andy.thomas@brownscar.com