Reviews
Service was good.
Service was good. I thought it was outrageous that you would recommend a front end alignment on a brand new car. I am disappointed in your dealership to suggest this on a new car. This has affected my confidence in your service department.
Service was good.
Service was good. I thought it was outrageous that you would recommend a front end alignment on a brand new car. I am disappointed in your dealership to suggest this on a new car. This has affected my confidence in your service department.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, Josie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Great service, professional personnel, wait not long.
Great service, professional personnel, wait not long. Wishiñg everyone a very Merry Christmas! Thank you.
Great service, professional personnel, wait not long.
Great service, professional personnel, wait not long. Wishiñg everyone a very Merry Christmas! Thank you.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Safford Brown Subaru Manassas. We appreciate your business and hope to see you again soon!
Very reliable, honest, and friendly service.
Very reliable, honest, and friendly service. Always great work, performed in a timely manner. Trustworthy.
Very reliable, honest, and friendly service.
Very reliable, honest, and friendly service. Always great work, performed in a timely manner. Trustworthy.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
The people at the front counter are great but the actual
The people at the front counter are great but the actual service people that work on the vehicles seem like they know what they’re doing. Had to bring my car back four times and it was a headache!
The people at the front counter are great but the actual
The people at the front counter are great but the actual service people that work on the vehicles seem like they know what they’re doing. Had to bring my car back four times and it was a headache!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I can't say enough about the Team there, I Purchased a
I can't say enough about the Team there, I Purchased a CPO Outback from them, and i live in another state, they took Super good are of me and gave me a Deal I was not expecting. Great Communication throughout the whole deal Process. Thank you, Sam/Emmir/Gabe/ & Drew, you have a New Lifelong Customer. R/, Dennis
I can't say enough about the Team there, I Purchased a
I can't say enough about the Team there, I Purchased a CPO Outback from them, and i live in another state, they took Super good are of me and gave me a Deal I was not expecting. Great Communication throughout the whole deal Process. Thank you, Sam/Emmir/Gabe/ & Drew, you have a New Lifelong Customer. R/, Dennis
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Safford Brown Subaru Manassas, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
I was the cabin filter needed to be replaced, it was
I was the cabin filter needed to be replaced, it was clean. I changed it my self. I also changed the engine filter, which most likely did not need changing. Honesty works wonders to keep your customers. I do not trust this dealer.
I was the cabin filter needed to be replaced, it was
I was the cabin filter needed to be replaced, it was clean. I changed it my self. I also changed the engine filter, which most likely did not need changing. Honesty works wonders to keep your customers. I do not trust this dealer.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thanks so much for taking care of my car.
Thanks so much for taking care of my car. The representative was very informative. Thanks again.
Thanks so much for taking care of my car.
Thanks so much for taking care of my car. The representative was very informative. Thanks again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Brown Subaru Manassas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Meredith gave excellent advice and scheduled me exactly
Meredith gave excellent advice and scheduled me exactly when I needed to come in. She greeted me by name at the door and arranged for all of the service I needed.
Meredith gave excellent advice and scheduled me exactly
Meredith gave excellent advice and scheduled me exactly when I needed to come in. She greeted me by name at the door and arranged for all of the service I needed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Subaru Manassas.
It was great except an 1.
It was great except an 1.5 hour wait turned into over 2 hours. Very frustrating.
It was great except an 1.
It was great except an 1.5 hour wait turned into over 2 hours. Very frustrating.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We do apologize for the long wait and appreciate your patience.
My disappointment is with the warranty plan.
My disappointment is with the warranty plan. I was only slightly over mileage and not covered. The shop was fine
My disappointment is with the warranty plan.
My disappointment is with the warranty plan. I was only slightly over mileage and not covered. The shop was fine
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Subaru Manassas!