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Empire Nissan of Bay Ridge

(58 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2015 consumer dealer award

Reviews

(58 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Nissan of Bay Ridge from DealerRater.

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Victor was excellent he explained everything to me and

Victor was excellent he explained everything to me and did a very good job I appreciate everything that we have done for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Carlton, Offering thorough and efficient service is so important to us, and we are glad that Victor provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Thank you and safe travels!

Lei Wang was the best sales rep that anyone could wish

Lei Wang was the best sales rep that anyone could wish for in purchasing a new vehicle. He was attentive, quick, courteous and professional. He’s highly recommended by me- ask for him at Empire Nissan Of Bay Ridge! He’s the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lisa, We greatly appreciate you for leaving Lei this remarkable review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Lei could provide you with top notch service. We are delighted to know that he was attentive, quick, courteous and professional. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Empire Nissan of Bay Ridge team!

The highest of compliments for Victor Paredes in service.

The highest of compliments for Victor Paredes in service. He really knows how to take care of people. Can always count on him to get me out quickly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your positive review! We are so glad that Victor provided you with the A+ service that you deserve. He will be honored to hear of your kind words and to know how confident you are in his efforts. We hope that you continue to choose us for all of your future automotive needs!

Victor help was amazing I appericate it so much he made

Victor help was amazing I appericate it so much he made sure I was in and out with the kids

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Antonia, Thank you for leaving Victor this 5-star rating! He will be delighted to hear of your kind words and to know that you deeply valued his assistance. We wish you the safest of travels- on behalf of the entire team!

I love coming to see my fellow sells guys also Victor is

I love coming to see my fellow sells guys also Victor is the best there always tells me what I need to get done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Angelaine, Thank you for leaving Victor this 5-star review! He will be delighted to hear of your kind words and to know that you deeply value his service. We wish you safe travels. Please do not hesitate to let us know if there is ever anything more that we may help you with.

Victor the service advisor was the best.

Victor the service advisor was the best. He helped me out through the whole warranty process and made it so easy. I would definitely recommend him to anyone. 5 stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for leaving Victor this positive review and recommendation! We are happy to hear that he provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to let us know how we may be of further service to you.

Great experience Victor helped us out so much excellent

Great experience Victor helped us out so much excellent service more than satisfied thanks a million

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Anthony, We are grateful for you leaving Victor this wonderful review! We are thrilled to hear that Victor took excellent care of you and could provide you with thorough and excellent service. We are pleased to know that he helped you out so much. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Awesome experience with all who helped at this

Awesome experience with all who helped at this dealership! Especially Tyler and David! Will definitely be going back for my future needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mike, thank you for your positive review! We are so glad that Tyler and David provided you with a 5-star experience. It is our pleasure to serve you. We wish you safe travels and we look forward to continue providing you with our best care in your visits to come!

I worked with Victor Paredes in the Service Department.

I worked with Victor Paredes in the Service Department. He was very friendly and helpful. Recommended for you service needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jean, We are grateful for you leaving Victor this flawless review and recommendation! We are thrilled to hear that Victor took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that he was very friendly and helpful. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Victor alway is helpful and helps me get in and out

Victor alway is helpful and helps me get in and out without any problems. Always available via phone as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Cookie, Providing outstanding and quality service is so important to us here at Empire Nissan of Bay Ridge and we are glad that Victor's efforts could meet your satisfaction! We are thrilled to know that he was helpful and available via phone. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.