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Direct Auto Sales

(12 reviews)

Reviews

(12 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They were great to work with.

They were great to work with. Very accommodating and answered all my questions. Good experience overall.

They were great to work with.

They were great to work with. Very accommodating and answered all my questions. Good experience overall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Never contacted me regarding the vehicle I inquired

Never contacted me regarding the vehicle I inquired about. Clearly a company I will not work with!

Never contacted me regarding the vehicle I inquired

Never contacted me regarding the vehicle I inquired about. Clearly a company I will not work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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For a small car dealership, there is an unexpectedly

For a small car dealership, there is an unexpectedly large selection of cars. Very happy with our new car. Quite affordable prices.

For a small car dealership, there is an unexpectedly

For a small car dealership, there is an unexpectedly large selection of cars. Very happy with our new car. Quite affordable prices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We recommend this dealer.

We recommend this dealer. The price and condition of the car turned out to be the best among those that we had looked at before.

We recommend this dealer.

We recommend this dealer. The price and condition of the car turned out to be the best among those that we had looked at before.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I purchased 2015 Ford Transit Connect for my business

I purchased 2015 Ford Transit Connect for my business last summer. Great van for small business. The salespersons Anna and Alena are very friendly. Thanks Direct Auto Sales for good service and best price.

I purchased 2015 Ford Transit Connect for my business

I purchased 2015 Ford Transit Connect for my business last summer. Great van for small business. The salespersons Anna and Alena are very friendly. Thanks Direct Auto Sales for good service and best price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I bought a car from this dealer.

I bought a car from this dealer. Very pleased with both the car and the price. After checking the car at the diagnostic station, no problems were identified. I recommend.

I bought a car from this dealer.

I bought a car from this dealer. Very pleased with both the car and the price. After checking the car at the diagnostic station, no problems were identified. I recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I think this dealership is far under rated.

I think this dealership is far under rated. Jerry is a very nice person wanting to match you up with the car you desire. Bring money with intent to purchase. Great service!!!

I think this dealership is far under rated.

I think this dealership is far under rated. Jerry is a very nice person wanting to match you up with the car you desire. Bring money with intent to purchase. Great service!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Craziest test drive policy ever!!!

This dealership has the worst policy I have ever heard of, they want you to provide the form of payment before you can test drive any of their cars. Who is going to go get that much cash or get a loan without inspection the car first? The gentleman on the phone is very rude about the situation as well Huge red flag about the entire situation!!!! I ended up tell them to keep their car. And I will continue my search.

Craziest test drive policy ever!!!

This dealership has the worst policy I have ever heard of, they want you to provide the form of payment before you can test drive any of their cars. Who is going to go get that much cash or get a loan without inspection the car first? The gentleman on the phone is very rude about the situation as well Huge red flag about the entire situation!!!! I ended up tell them to keep their car. And I will continue my search.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bad customer service, can't test drive cars!

Called to test drive a vehicle and the salesman said, the car is only available for purchase. The vehicle has been on the website for 3 months. Now I know why. For a used car, and even a new one at the dealership, it's nice to get a feel for the car and see how it runs. Bad business in my opinion.

Bad customer service, can't test drive cars!

Called to test drive a vehicle and the salesman said, the car is only available for purchase. The vehicle has been on the website for 3 months. Now I know why. For a used car, and even a new one at the dealership, it's nice to get a feel for the car and see how it runs. Bad business in my opinion.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Worst ever experience

Terrible customer service. Even if you are paying cash they want you to go to the bank and get a certified check before you can test drive the car. Also, they were rude and acted like we should know everything about the car, because "that's not the salesperson's job." I stood there and told this guy that I have the money right now, but I'm not going to the bank without testing it and he didn't care. We left without seeing anything. I couldn't believe it. I have no idea how they are still in business. I've never had an experience anything like this before.

Worst ever experience

Terrible customer service. Even if you are paying cash they want you to go to the bank and get a certified check before you can test drive the car. Also, they were rude and acted like we should know everything about the car, because "that's not the salesperson's job." I stood there and told this guy that I have the money right now, but I'm not going to the bank without testing it and he didn't care. We left without seeing anything. I couldn't believe it. I have no idea how they are still in business. I've never had an experience anything like this before.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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