Edwards Chrysler Dodge Jeep Ram Village Pointe

This happened last fall. I had taken in my Ram for a pinion nut recall and dropped it off around 7:00 AM. Around 4:00 PM I was notified it was finished. When I came in the SA said my truck was out front with the keys in it. I went outside to find my truck, but I could not locate it. There was another RAM the same color and year sitting out front, but it was a crew cab where mine is a quad cab. When I went back inside I asked where exactly my truck was and they pointed at the other truck and said "Right there". As if I was stupid for walking past it. The SA was unprofessional and uncourteous in the manner in which he spoke. Once I convinced him that was not my truck he asked me to take a seat in the waiting area while he located it. After about 10 minutes I noticed my phone was connected to my truck through blue tooth. I had assumed they had found my truck and pulled it into the service bay for me. When I when out to see the SA he again had attitude asking me how I knew the truck was running. I explained how it was currently connected to my cell phone. He went back to his computer to find my truck. I, using common sense, walked back to the service bay and spotted my truck. I then went back to the SA who still hadn't found my truck in his computer and said it was in the service bay and pointed it out. When I finally got out of the dealership I noticed a reminder on my windshield for my next oil change. Funny thing is, they were not supposed to change my oil. I immediately returned to the SA. He laughed and told me I had received a free oil change. He stopped laughing when I told him I had previously changed it over to synthetic oil. I had to sit another 30 minutes while they fixed that issue. To sum up the experience the service department had someone confuse to similar vehicles and performed their oil change and recall on my truck. The SA I was working with treated me in a somewhat unfriendly manner. They couldn't take 1 minute to walk in the back and look for my truck, instead they had to look in their system and waste my time. In the end the recall work was done and they made right on the oil change issue. I feel if someone had their head straight and understood customer service I would have left a happy customer with a funny story. Instead it made me leave concerned this could be one seriously messed up service department.

Randy was awesome. He went above and beyond expectations and provided service that is going to keep me coming back over and over again. It's nice to find a dealership that really truly cares about the customer. Now if they could just add Miata to the lineup so they can work on my other car.... :D

Copy of complaint filed with Nebraska DMV: I was lured into buying my Infiniti 2010 G37 Convertible and paying the asking price of $23,998 plus $278 dealer fee through certain promises and representations. Baxter has eight dealerships including an Infiniti Dealership, so surely they were a legit dealer with integrity and not a Fly-By-Night operation. The vehicle had, according to the Michael Nanfito Internet Sales manager, the following special items: 1. New Brakes 2. New Battery 3. Four New Pirelli Tires (I verified the brand with Nanfito twice on the phone twice) 4. Detailed and ready for me to drive it home with everything working I had offered $23,000 including dealer fee. But after a discussion with Nanfito, I considered the new Pirelli tires, battery, brakes, and detailing to be of significant value, so I had agreed to their asking price, plus fee. Mr. Nanfito had my itinerary, I was lucky to find a flight on Xmas eve, and he knew I had to leave ASAP as I had a 16-hour drive and had a daughter arriving for Xmas. What I found upon arrival at 2PM Xmas Eve day: 1. Four New General Tires ($848 per the TireRack.com less expensive then Pirelli Tires) 2. New Battery ? 3. Did not check brakes as their shop was “closed and no lift available.” 4. Tire Pressure Monitor light was illuminated. (Nanfito said it was because of temperature and would correct itself when I got to warmer climate.) The vehicle was only washed. Interior had a layer of dust on it. I was between a rock and a hard place as it was the evening of Xmas Eve. No flights home, no hotel and needed to be home the next evening for daughter’s visit. At least the car was under warranty and drivable. Drive home was nerve-racking with the tire pressure warning light (TPMS) on. It was 8 degrees, but I stopped and bought a pressure gauge, checked the air pressure and brought all tires to 39 lbs. (they were about 30-32). Light still remained on. Top had wind noise and squeaked, and the brakes squealed. I had the brakes checked and was told there is less than 50% remaining on front pads and disks were not turned. Only the rear brakes were new. Obviously, the “brake job” was a misrepresentation. I took the vehicle to Roswell Infiniti of N. Atlanta. They advised the TPMS indicator was illuminated because the wheel sensors were never activated with the new tires, nor sync’d with the vehicle. They did not know if they worked either. As vehicle had after-market wheels Infiniti would not be able to service or replace them. I scheduled the earliest appointment available on 1/13/14 to adjust the top and check out the vehicle with them. I also took vehicle to Lanier Tire of Cumming, GA and they said none of the TPMS were working and all would need replacement. They ordered four and when received I had them installed them. When they removed the wheels they found the left rear wheel had a broken lug nut. It had enough thread to hold the bold in place, but nothing more. This was UNSAFE and ILLEGAL, so I had Lanier order and install a new lug. Baxter sent me on a 1,000-mile trip with four lugs on one wheel. They were the last to have the wheels off (while installing the new tires.) Even if they didn’t break it, it is illegal release a vehicle unsafe equipment (4 lugs). They know better, but didn’t care, as I was an out-of-state buyer, who they thought they’d never hear from again. I have repeatedly attempted to get the dealer to own its responsibility. The sales-manger's only comment was, "do you have it in writing." General manager has not replied to written complaint. Addendum to DMV Complaint: I found that the vehicle I purchased from Baxter had three different types of wheel lug nuts and associated driver tools. Upon further investigation, I found that three of the wheels had 4-hex open-ended lugs and one open star drive (lock). The fourth wheel had 5-spline drive close-ended nuts. This oddly configured wheel (left rear) was the one that had the broken lug, per my original complaint. The reason for this is now clear. The dealer knew about the broken lug, but instead of replacing it, they covered it up with closed ended nuts. This was so the broken one could be hidden from view. As Baxter had replaced all the tires (but not with the promised Pirelli tires), they would have at least noticed or they caused the lug breakage. As a matter of course and safety they would have repaired it and left the original configuration of 4 nuts and one locking nut on all wheels. They would have known all the TPM sensors where not functioning at this time also, as they would have needed to re-sync them as a matter of course.

The quality of work that the people do here is great but the timeliness of everything sucks as they will tell you that have the car here at 7 a.m. for a 6 hour job and I am still waiting at 4:45 p.m. for the car to be fixed. Service needs to be a little faster here please. I would still recommend people to come here because of the quality of work just with them knowing that it may take longer to get your car fixed than the service people tell you.

They lied to us. Sold us a car they didn't have. Then, their incompetence forced us (literally, forced) to make a deal with them despite us not wanting to give them a cent. Disgusting dealership with horrible business practices.

The whole performance auto group is terrible at doing business. My brother inlaw and I have done a lot of business through them. We were still treated like trash. Together we bought 3 new cars and 2 used. Baxter was a joke. The car they were making a deal with me on a gto wasnt gunna be able to be approved till Monday so the said they would probably sell it Saturday without a deposit. The manager says the owner wants it that way well he will not get any $ from anyone I know anymore. My dad was looking at a vehicle from there I told him I would rather give him extra $ down rather then let him make that mistake. Woodhouse is where everyone needs to take their business. Performance automotive group is a bunch of sharks.

Charles, Gary and the other sales associates that helped me were all friendly in my lease turn-in and helping me get a new vehicle. I did not spend a lot of time in the dealership and they explained the price I would be paying and managed to throw some incentives my way. Did a short test drive with Gary and he and Charles both explained the features on the vehicle very well. The vehicle was very clean when it was delivered and the restrooms were also well maintained. I've been dealing with Baxter for a while. This is my 4th Jeep with them and I have 2 friends that have recently purchased from them as well and would recommend anyone in the market for a new purchase or lease give them a call.

Very disappointed with the way Baxter handled my inquiry. I had messaged Baxter through their website about a 2008 Malibu - they had a link that said "Click for E-Price". That night I received an email from one of their internet salesmen, Shawn, saying he'd get a hold of me the next day. The next day I got an email from their internet director, Don, saying someone would be contacting me soon (well they already had). So Shawn got a hold of me and priced me the car. He gave me the E-Price which was $500 off, and said I could use another $750 toward my trade. Three hours later I got another email from Don saying "A short time ago you contacted us about a car. Just wondering if you're still in the market." Well of course I am! You just contacted me a few hours ago! I wasn't sure what the deal was there. I worked with them on the price, and was actually going to be going right through Omaha just a couple days later. I really wanted to stop by and purchase the car (assuming it looked/drove well). The next day, Don emails me and says "You can't use the $500 off and the $750 toward your trade together". So I said, "Well that's how your salesman priced it to me. I feel like I was kind of mis-lead then." Don never once said it was a mistake or tried to work things out with me. All he said was "I don't know how it's mis-leading. Sorry. You can't use them together." The next day, Shawn has the day off. I was very interested in the vehicle - he knew that - but didn't bother to tell me I wouldn't be able to contact him that day. The day after that, I email Shawn and say "Here's the price I'd be willing to buy it for. Can I come by on Saturday?" Don (who I didn't even send the email to) somehow ends up with my email and says "Sorry, the car sold last night." NOT 10 MINUTES LATER... Shawn emails and says "Yes, we can do it for that price." So I respond and say "Shawn I don't know what's going on but Don say it's sold." A half hour later, he responds and says "Oh yeah, sorry, it is sold." Here's the best part: The next day (Saturday - the day I was going right through Omaha) they had it listed on craiglist as available. My brother-in-law called in and asked them about it and they said it was available. And still 3 days after that it was still on their website as available! THEY COMPLETELY LIED TO ME! Because they priced it incorrectly, they figured the easiest way to get out of it was by telling me it was sold. Not once did Don or Shawn try calling me - they had my number from day 1. Very disappointed with this dealership. My wife and I went and bought a Malibu just last night and had a great experience. Really wanted to buy Baxter's, but they didn't want my business.

I recently bought 2 new cars from Baxter Jeep. A Patriot for my college age daughter and a Grand Cherokee for my wife. I was pleased with the entire process. Charles did a fabulous job with us. He was very attentive to the details we cared about, he did excellent follow-up to ensure our needs were met, and he went out of his way to get us the best price. I highly recommend Baxter Jeep AND specifically Charles Saxton. Dan Jones, Omaha

Charles made my buying experience very easy! He is patient and deliberate, and uses his resources well to get the car we wanted. He does not offend with high pressure techniques, rather, he just figures out what to do to get to the goal. I love my new Jeep Patriot Latitude. This is my family's 5th Performance/Baxter purchase and probably not the last. I would highly recommend Charles to help any customer who is looking to purchase a new or different vehicle. Thanks Charles!