AutoNation CDJR Canon City

I brought my truck in for a trans code and ther diagnosis was to replace the trans for 10,000. Dollars. I refused the repair and as I drove less than one mile from the dealership the check engine lite went out. They are saposed to be the experts, but not this dealership.

Upon entering the service area I was greeted with a friendly tech. From start to finish everything went smooth. Definitely will keep taking my 1500 to get serviced.

Overall average. Purchased vehicle on Sep 8 with cash, had a faulty switch that delayed delivery until Sep 13. Salesman and finance person not around and was only given registration and both key fobs. Since dealership is 45 miles away, I emailed salesman for the remaining paperwork (finance docs, title, window sticker, etc) and no response. As of Sep 20, still no response or paperwork.

When I take my vechile in for a oil change. Brandon is always friendly and lets me know about my vechile.

While driving to Buena Vista got a warning that the DEF system need service immediately, this was a vacation pulling our fifth wheel also had the grand kids with us. Got to BV and found that the closest dealership was in Canon City, called that evening and explained the situation and they were able to get me in the next day. Once there explained the situation to Brandon the service manager. He said he need the truck for a couple of hours to diagnose the problem. Right on time but would need to leave the truck overnight, he recommended a car rental place and they gave us a ride there, he assured that they would have parts in the AM and would have truck ready before noon. Brandon called the next morning at 10AM and said truck was ready. If not for Brandon and his service team our vacation would have been ruined. Great job team!!!

Paid $424 to fix issue of trans down shifting. Tech said it was because wrong tire size i. Pcm. Tech logged into pcm. His software only allowed him to enter a 32 inch tire even though i am running 35s. Downshift is not fixed. $424 for a not fixed yet situation. No offer of discount or anything. Beware of their service department.

I was in a hail storm in June 2023, my 2021 Ram truck was severely damaged. Took truck to the dealership I purchased it from, City Auto Plaza in Canon City (now AutoNation). They had truck for 3 months doing repair work, when I went to pick it up the first time the paint was mismatched so they repainted it. I went back to pick it up and all my stuff was thrown in a pile in the back seat, pieces of trim were missing, exterior lights missing, hood liner was falling off, interior trim was falling off, gaps were inconsistent on body work, hardware was loose, missing seals, batteries were dead, paint was all sorts of different textures. Took the truck back several times for re=repair but they had closed their body shop, so in Jan of 2025 they sent me over to an independent body shop to have them repaint it. They found so many issues and kept uncovering more they further they dug into it so they declined to work on it. They also said the truck was totaled in their opinion, structurally damaged by the dealers body shop. For the last 8 months Pete Severson, the GM at the dealership, said he was going to find me a truck or buy me out of my truck, and he was going to make this right. He says he has not been able to find a truck to replace mine, and yesterday he offered me auction price for my truck which is $20K less than KBB value. I took a cosmetically damaged vehicle in for repair and they gave me back a structurally damaged vehicle and did not perform the repairs they claimed they did.

Always very professional and thorough with service and communication Same experience when I purchased the wrangler

I came across the truck I am now in while at work. It was on my way home and I had to get into something. Tried several dealers in springs where I mainly work and kept getting the run around or no call backs. I pulled up to AutoNation and saw the truck i looked at online, drove over to it and checked it out. Someone came straight outside and started talking to me about it. The next thing I know I'm signing all the papers needed, getting insured for it and into a vehicle that was something I was looking for, wanted and needed. The experience was by far the best I've had.

Brandon is always very helpful and professional. Got us in right away, not much of a wait.