Oakland Chevrolet

Called the dealership their sales rep told me they would write up a purchase agreement and email it over. I waited 24 hours and apparently they decided to sell the car out from under me. Terrible customer service.

This is the worse car dealership, or in fact, business in general that I have ever encountered. We had rodent droppings under the hood and so I brought the car in for inspection. They identified a nest and worked to repair it but this took ONE MONTH *which is not even the worse part* and the communication was horrible, or basically non-existing. They were rude, disrespectful, demeaning and non-responsive. After about a month I got the car back and here is the "cherry on top" -- all the rodents droppings they found, the debris from the next, etc...were all dumped in the back of my car and apparently were sitting there for the whole month. So I had to go and get the car deep cleaned after picking it up from them. When I reached out to let them know about this their response was even worse, basically taking zero responsibility and wishing they could have just taken it out before I picked it up to hide their negligence and poor sanitary practices. Needless to say I am NEVER taking my car back to this horrible, low-level, unethical and unsanitary establishment.

Took a week to get a follow up response after giving them my car. No one picked up the phone or returned my text for a week. Was not given loaner car for a week as promised Everyone is really nice though.

Overall I was happy with the way they handled my situation waiting was longer than I expected

I am writing to express my sincere gratitude for Mr. Levon Harris's outstanding service during my recent car purchase at Oakland Chevrolet (5/30/24). His professionalism, knowledge, and attention to detail allowed him to step in and assist a less experienced salesperson and complete my cash purchase of a 2020 Chevrolet Bolt EV. From our first interaction, Mr. Harris thoroughly understood my nonverbal needs. He observed my body language and offered encouragement when he passed my desk. Mr. Levon Harris’ friendly demeanor and willingness to go the extra mile truly set him apart. Mr. Harris demonstrated a thorough understanding of my nonverbal needs. He observed my body language and offered me words of encouragement through the long negations and paperwork needed to purchase a car. He is a team player who supported management and my original salesperson. The level of customer service I received from Mr. Harris exceeded my expectations! I am extremely satisfied with my new Chevrolet Bolt EV. I feel confident in my purchase and understand my extended warranty. I received a good deal from the Oakland Chevrolet Team: financial management, my initial sales representative, and Mr. Levon Harris. Once again, I want to assure you that the Oakland Chevrolet Team (especially Mr. Levon Harris) made my car-buying experience positive. I will recommend Chevrolet Oakland to friends and family in the market for a new vehicle.

I recently took my car to Oakland Chevrolet for two recall repairs (seat belt and battery). Initially, everything seemed fine, but the very next day, my car wouldn't go in reverse, displaying a "Battery Not Initialized" error. This was surprising and frustrating, especially since the car worked perfectly before the service. When I contacted the dealership, they agreed to look at the car but insisted I pay a $200 towing charge to return it to them. This is where my frustration peaked. It's clear to me that the issue stemmed from their recent service – why else would a perfectly functional battery suddenly fail right after their work on it? What bothers me most is the lack of accountability from Oakland Chevrolet. Expecting a customer to pay for towing, especially when the issue likely resulted from their service, seems unfair and unprofessional. This experience has left me questioning their commitment to customer satisfaction and service integrity. Additionally, the staff's attitude was far from helpful, bordering on rude and inflexible. It's disheartening to see a dealership not taking responsibility for a problem that may have been caused by their own actions. Think twice if you’re considering Oakland Chevrolet for your car service needs. This is not a dealership that stands behind its work and genuinely cares for its customers, especially in situations like this.

Be careful guys. Autocom Nissan the worst car dealership I met in Bay Area. And I can say new customers, if you want waste your time, and get bad expirience you should work with Autocom Nissan! October 25 I found car on site https://www.autocomnissanofoakland.com. I got online message from customers support on site and started dialogue. Then with me contacted Customer Care Representative Sergio Cortes. We spoke with him about cars and conditions work on email. I have proofs our arrangements. I have had choosed car and we made appoitment for test-drive this car. When we talked about price he asked me and my co-signer fill out online application for check our credit score. We did it on Friday (October 26). Sergio Cortes wrote me "everyting looks good" and I approved date of test drive on Sunday (28 october at 10.00 am in Oakland). Sergio said I should contact his manager Leo Stefani in Oakland. Leo Stefani gave us test drive 2 different cars Nissan Sentra 2017 white and blue. These were not the cars that we talked about with Sergio. Then Leo told us go to other dealership Autocom for test-drive choosed car. He told also, if we like that car he made offer for us. Really? It was Autocon Nissan San Leandro. Almost 30 miles? OK. I went to Autocome San Leandro and made test-drive that car. I liked this car. And I called back Leo. He said he would call back, but did not. Manager In Autocom San Leandro said that only they could sell this car, not Leo. Also he said Sergio is not a real person. OK. And we should fill out credit application one more time. What's heppening? YOU ARE INTENTIONALLY MISLEADING. It's not working that. SO, I wasted my time, I wasted my weekend, I wasted my fuel, my credit score go down when you checked it, and finally I did't buy car. Thanks for you help Good job #AUTOCOM. #autocom #misleading #cheating

They change terms and prices after you agree to them and if you catch them in their lie, they pretend it's a mistake. Nissan is supposed to give you a survey after you buy a car from them. Since we never got one, I asked for it. They had said we filled it out already! Never come here.

Bad business dealership traded in my vehicle 2003 Lexus LS430 for a 2011 Dodge Nitro. Less than a month with the Dodge the passenger rear window wasn't working. It jumped off track whenever you rolled it up or down. Brought it in for repair Adrees Sharza General Manager took care of it and made sure I had a way to get home and back the next day to pick up the Dodge. Fast forward to last Friday when I had to bring the Dodge back in due to water in the headlight and one of the fog lights not working. Encountered Alfredo Assistant Service Director horrible customer service right away said "they wouldn't be able to look at my vehicle until the next morning. Without knowing the full details of my visit and thinking it was only the fog light issue. I said where are the sales guys I dealt with initially. Walked over to Johnny Nerrari General Sales Manager's office explained the issue with the Dodge. He came and took a look at the Dodge and notice the water in the headlight. Talked to Alfredo for a minute. Then made a phone call. I could hear him saying the Dodge we sold has water in the head light when can you fix it..or something along those lines. Was asked if I could leave it I said no. So was told to bring it back Monday. Monday get there and talk to Andrew and Justin who both need to speak with Nerrari about the issue. From there was told someone was coming to the Oakland Nissan dealership to fix the water in headlight issue asked If I could I leave it. I said "yes" but I don't have a ride or another vehicle to get home or work. Justin said he would check on a rental. Comes back said he has two rentals but they both need maintenance. Checked with Nessari who stated he didn't promise me a rental. I said well I can't leave my vehicle if I don't have a way home or to work the next day. His replied " I got you a deal on the Dodge" and my reply and "I paid for it". Before I walked off after realizing they weren't going to accommodate me I told Johnny I'll take the Dodge elsewhere to have it repaired. I have an appointment this evening elsewhere to have the headlight repaired and the fog light replaced. p.s. Andrew stated they did a lot of work on the Dodge Nitro and if it was a Nissan it would have been a Certified Nissan. I don't see how that's true with the issues I'm having with it in less than 30 days of my purchase. 4/2/2018 *UPDATE* The brake light came on last night and is still on while driving home from my family dinner last night. (see photo) driving 70mph on the free way and another photo driving 20 mph on the street. Nissan responded saying to call Johnny Nerrari General Sales Manager's office. I called and haven't received a call back

Lawrence-Christopher Finley Sr. (LC) went above and beyond to accommodate our needs in purchasing our vehicle. He is very knowledgeable of vehicles, helpful, courteous and customer friendly. He didn't pressure us into purchasing a vehicle. Since LC had to pick-up our new Rogue from another dealership, he used his mobile phone to take videos to keep us updated. We thought this was very cool. Once we got the car, LC took the time to show us hands-on all the awesome features in our vehicle . Jaime Gonzalez is very professional and friendly. He showed great eye contact. Jerry gave us good advise while he helped us finance our vehicle. We enjoyed listening to him talk. We are very pleased with our 2017 Nissan Rogue SL and wanted to say, "Thank you"!