Liberty Ford of Fayetteville

Went to the service department reference questions about my oil and the start button on my vehicle. My received great customer service from Key and Marlon. Marlon even showed me the level of oil and how to determine certain features and topped off my windshield fluid. They both insured all my questions were answered and Key followed up prior to me leaving. Great service!!!!!

Came in to order a part and the man behind the desk is probably the slowest and rudest person I have ever encountered. Work on a estimate for around $5000 and in the middle of working my sale answers the phone and starts working the person on the phone and I'm just standing there like what just happened. After about 10 minutes I let him know I will be taking my business somewhere else.

A complete and total mess from TOP to bottom. I have a final deal, IN WRITING, and offered to wire full cash immediately. THEY convinced me to just put a Visa deposit down and come pick up the care with cash the next day. Then at 5:50pm call to say "we sold it for more, sorry. Not sure what to tell you about all the emails whee we said it was all good to go with the deposit, as WE LIBERT FORD insisted to do (because too lazy to get finance on the phone with wiring instructions. Literally - RUN away don't walk away from these guys. Worst business I've dealt with in decades. Brian the sales mgr tops the chart of arrogance and oncemoetence. Will not call back, but sends minions to do the dirty work when this happens so he can continue to behave like this, I am sure. All in writing from them, and I get a "sorry, we missed it and sold the car you paid for....". I can only imagine how impossible it will be to get my deposit back because they cannot figure out ANYTHING within their systems. Not to mention the rental car I am sitting in now to drive there to pay full cash less the deposit they insisted I use.

Retired military veteran here, this is the worst Ford dealership I’ve dealt with in my 30 years of owning ford vehicles. The service manager is cocky and very arrogant. Some of the service reps are pretty good. I had lady named Wendy give me the keys to my truck knowing my vehicle WAS NOT totally repaired, with a $4k repair bill. This is a very deceptive and deceitful dealership! The dealership manager claimed to be a military veteran and let me tell you he was worst than the service manager. Another smooth talking arrogant person with no morals or integrity.

Bought a brand new Platinum Explorer and never got the code for the driver's side keypad. Have been there three times to get it, and was told they couldn't do it. Why would you sell a new car and not know the access code or be able to program it? Two managers said they couldn't do it. Also had a ding in the door they said they would repair, it was repaired like a salesperson put some fingernail polish on it. This was a $60k+ car , promises were made and not kept.

I did get an initial respond email. But I have sent them an email back and have received no follow up. Even a simple sorry we can’t do that would have been suitable.

Mr. Kevin Boykin was very attentive to our needs, he is an excellent sales person and it dodge not take all day,if you are in need of vehicle please go to Liberty Ford and see Mr. BOYKIN

I recently purchased a used f150 my salesman was kevin Boykin he was very nice and attentive in helping resolve the issues i had with the truck as well as Jon Sapp the floor manger I appreciate the help and support during this process

Appointments are pretty meaningless. They will check in your vehicle, tell you that you will get "timely updates" and then not communicate anything about your vehicle for more than 10 hours despite multiple calls asking for an update. All calls get forwarded to your 'advisor' that you can't ever get on the phone, and they refuse to let you speak to any manager. Absolutely terrible communication. Finally got an update that the truck was ready. Techs just cleared codes and everything came back after driving .2miles down the road. Stated that they cleared the codes and drove for 10 miles to ensure the problem didn't come back, but suspiciously the invoice had the exact same mileage listed for in/out. Also appear to be having trouble with their phone lines. Calls to their service department somehow get routed to a dealership in Durham, NC 20% of the time. Apparently they use a call center that sometimes just misroutes customers.

I brought a certified used car and within one week it started giving me trouble. The car went to their service lane 3 different times before they acknowledged the problem. I initially was told I had a warranty for the problem by sales. Service said I didn't have a warranty. Their remedy was for me to keep driving a faulty car. Please save yourself the trouble and avoid both Liberty Ford sales and service.