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Mercedes-Benz of Rocklin

(3,026 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–7:00pm Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (866) 345-8115 (866) 345-8115
Used (866) 345-8090 (866) 345-8090
Service (866) 345-8891 (866) 345-8891

Reviews

(3,026 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Rocklin from DealerRater.

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Service

I have always had a good experience working with the people at Rocklin dealership. They are on the spot to answer any questions you may have with your vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Professional Excellent Service

Mercedes Bench Rocklin has provided me excellent attention and service thus far. Every representative I have dealt with are professional and attentive to the service I requested, and sometimes going beyond the obvious.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

SERVICES A

Service A on 2015 s class All items taken care of! Work was on time & car was clean. Happy customer. I will be back when service required.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

On Time and Prompt

First impression of the attended--great. Less than five minutes after the arrival, Service rep greeted and straight to vehicle issues and provided estimates. Thorough details provided of the statement of work performed on the vehicle. Loaner car was clean from inside and outside . No waiting. Recommend to use this location. Very convenient and friendly staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Experience!

I have bought 4 Mercedes vehicles in the past 6 years. I highly recommend this dealer. Tom Emerson and Wayne in service are always awesome to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Customer service

Good customer service. Loaner vehicle is a plus. I am not a long taljer so i think this is enough. Don't you think so. This is all I can say for now.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Warranty repair

Continue to bring our M-B vehicles to the Rocklin dealership. They are the best in town. Recently bought a CPO ML350 from a bay area dealer and did not receive the level of courtesy and professional service we have come to expect. The Rocklin dealership has always given us outstanding service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service Department

I would like to commend Greg Burnett for his effort to provide excellent customer service during my last visit. He was very courteous and truly represents Mercedes-Benz with pride.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Buff and Polish

The buff and polish I had on my GLE 350 was the best I've ever had on a vehicle I've owned! Carlos also touched up a scratch on the door that we now can't see. Our service rep John Nishita also spent a lot of time explaining to us the special wax they do and also the clear bra which we're definitely going to do. Everyone at the dealership is so friendly and helpful, we couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service!!!

i usually don't like dealerships..too pushy..never had that issue with you. Great service, nice people. Pleasant surroundings, fair prices., also close to home..would recommend you all very highly to everyone...thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.