Mercedes-Benz of Sacramento

Over-priced vehicle 2021 Mercedes Benz GLA 300 sold to me attached with extra unnecessary fees. Dealership was sneaky and lied about the car. Very dissappointed and will never purchase from them again.

Came in with my girlfriend and we spoke to someone named Keann, found him on the staff registry here. The dude kept staring at her and trying to be smooth..? It was weird and awkward, we left briefly after that.

I didn’t know that the dealership was sold to Envision Motors, some guys from Southern California, Zarabi and Saradienne. Avoid this place. Will be going to MB in Fairfield. Too bad Von Housen sold it to Envision. They minimize the Benz brand over “envision” some lame name. lmao.

I purchased a used vehicle with cash in December and four months later I have yet to receive the title, license plates, or registration. The temporary registration has now expired. The car isn't legally drivable now. Attempts to resolve the matter have failed for a month now. I am having to resort to taking legal action. Do not trust this dealership.

DO NOT TRUST – Sold Me a Car Without a Title Extremely disappointed and frustrated with Mercedes-Benz of Sacramento. I purchased a car over 3.5 months ago, paid in full, and still have not received the title. Sales reps Aydin and Ahbid promised I would have the title within 10 days, but that turned out to be completely false. Since then, I have received no updates, no returned calls, and no emails—even after contacting the General Manager directly. There is zero accountability at this dealership. As a new father, I made it clear that I needed the vehicle for my wife and newborn’s medical appointments, but that hasn’t mattered to them one bit. I feel completely ignored and harassed by the lack of communication and basic professionalism. For a dealership with the prestige of Mercedes-Benz, this experience has been shameful and unacceptable. It’s appalling how they can operate like this, with no regard for their customers once payment is made. I'm now worried I may never receive the title. Please, DO NOT PAY A DIME until you physically receive the title in hand. This place cannot be trusted.

This review is for Alex Aldarwish at Mercedes of Sacramento CA. This is recognizing Alex for helping me during my frequent visits to Mercedes of Rocklin and Later Mercedes Benz of Sacramento . Since 2016, with Alex's help and patience, my family has purchase 9 different MBZ cars (recently Dec 24) . He is is outstanding employee with extensive customer service experience, great listener , problem solving skills, positive attitude, tremendous knowledge of German cars specifically Mercedes Benz . Alex is a sharp straightforward professional who has the best interest of the customer in mind who will always suggest the very best solution. His focus is always safety, best use and at best price. Alex, You are one of the very best in your profession. I always appreciate your candor and advice.

**Avoid Mercedes-Benz of Sacramento—Unprofessional and Unresponsive** My experience with Mercedes-Benz of Sacramento has been thoroughly disappointing. From mishandled DMV registration and financing by the finance department to the lack of professionalism in the service department, this dealership has consistently failed to meet basic customer service expectations. The finance managers (Ajay, Avie, and Steven) have been completely unresponsive despite numerous phone calls and voicemails regarding financing issues. Similarly, Service Manager Efrain Vasquez has neglected to return calls or respond to inquiries. This level of disregard for customer concerns is unacceptable. If you value your time and expect professionalism, I recommend avoiding this dealership and taking your business elsewhere. Mercedes-Benz deserves better representation.

Poor Service from thier Auto Advisor and Director. They dont know how to file a claim to a repair that was under Tire Plus Program. Talked to multiple Dealership and they state the same I should not be paying any amount since the damage was from Road Hazard damage from a nail. Teams MB USA staff tried calling them to find out the issue and poor MB USA staff was put on hold for a while with no respond from that dealership. To me this dealership should not hold the name MB if they can't talk to customers or their higher Coperation.

I would like to express my sincere gratitude to Mercedes-Benz Sacramento Dealership, for the high level of service and the professionalism of your team. I would especially like to highlight the work of employee, Alex Aldarwish, who demonstrated exceptional attention to detail, expertise, and care throughout every step of the process. I am very pleased with the quality of service and happy to see such outstanding professionals on your team. It is a pleasure to work with a dealership that values its customers and upholds high standards of service. Thank you for creating such an inviting atmosphere that makes me want to return again and again. Sincerely, Iryna Kazutina

The dealership promised us a navigation upgrade and some all weather floor mats at time of purchase. Months after the purchase, none of those promises were fulfilled.