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Mercedes-Benz of Sacramento

(2,820 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday 9:30am–7:00pm Closed
New (877) 839-1924 (877) 839-1924
Used (877) 839-9015 (877) 839-9015
Service (877) 843-1455 (877) 843-1455

Reviews

(2,820 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Sacramento from DealerRater.

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Mercedes Benz of Sacramento treated me with the utmost

Mercedes Benz of Sacramento treated me with the utmost respect. They treated us with the same respect as they would anyone else. The staff were very accommodating especially Fernando and Som, they both made the process enjoyable and continue to do so.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate your business~

My husband and I had never looked at a Mercedes

My husband and I had never looked at a Mercedes previously, Stanislav Doroshchuk did an excellent job selling this vehicle. He was very informative of all of the cars features, interior and exterior. His knowledge of the vehicle and personality sold this car. The buying process at the dealership was easy and comfortable. Stan called as a follow up the week after buying the car to make sure we did not have any question. He even went as far as sending me a video of of a feature I was interested in learning more about. I would highly recommend the dealership and Stan.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the recommendation. We appreciate your business and will be happy to assist you again in the future!

When I picked up my car the key fob battery was dead and

When I picked up my car the key fob battery was dead and the car was not locked. Why was the radio tuned to 100.5 the lyft service was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to our attention so we can remind our staff that it is our policy to return the vehicle to the customer with all settings unchanged. We apologize for any inconvenience. If you bring your fob in to our parts department we will happily replace the battery at no charge.

Amine and Johnny K were absolutely amazing and once again

Amine and Johnny K were absolutely amazing and once again I’m so stoked on my new Benz. The entire team at Mercedes Benz Howe Ave deserves kuddos for their superior customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate your business and hope you're enjoying your beautiful new Mercedes Benz~

Dave and Jeff do.

Dave and Jeff do.a fine job if letting me know what the service will entail

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the feedback!

Not a recomendable place for fixing your car the service

Not a recomendable place for fixing your car the service reaper send me to get my EGR for my sprinter to the pic and pull!!!!!!??

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

My Service Advisor was Edgar he was excellent.

My Service Advisor was Edgar he was excellent. He kept me updated on everything that was going on with my vehicle, he made sure I had a loaner, and made sure my issues were resolved before returning my vehicle.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know Edgar earned a 5 star review!

Austin was one of the BEST sales representatives I have

Austin was one of the BEST sales representatives I have ever worked with. He went above and beyond to make sure my satisfaction was guaranteed. Very responsive and attentive! I would direct anyone interested in purchasing a Mercedes to Austin in a heart beat! Thank you Austin for the OUTSTANDING work!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing Austin with a 5 star review! We appreciate your business and hope you're enjoying your beautiful new Mercedes Benz~

Carlos provided excellent customer service.

Carlos provided excellent customer service. We really appreciated the professional service he provided from start to end. Always provided the updates with the progress. The only one concern I have is that a spare tire and the tools are not provided with this vehicle. We should have been educated on this. This are not MOE tires and run free tires.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the input. If you have any questions please call us at 916.924.8000 ~

I appreciate the friendly staff and great service.

I appreciate the friendly staff and great service. Efrain Vasquez is the best representative! He’s kind, professional, knowledgeable and helpful.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're lucky to have Efrain and a great service team. Thank you for the great review!