Reviews
Disappointed as this is the second time we have brought
Disappointed as this is the second time we have brought in the new 2023 Kia for a rattle in the door and told they could not find the problem. Even provided a video. I left message but as of today no return call. If not corrected then we will likely trade.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Kia dealer replaced the whole automatic transmission
Kia dealer replaced the whole automatic transmission assembly without any charge because it is under 100,000 miles power terrain warranty. I thank Kia for the replacement.
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- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
I dropped my vehicle off for a service appt and it was
I dropped my vehicle off for a service appt and it was ready in a matter of hours. I picked my vehicle up and it was already pulled out awaiting me. The service Dept team are very kind and courteous. I appreciate all that they have done for me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Kia dealer replaced the whole automatic transmission
Kia dealer replaced the whole automatic transmission assembly without any charge because it is under 100,000 miles power terrain warranty. I thank Kia for the replacement.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review of your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
They were very helpful and nice.
They were very helpful and nice. Every time I called they were very courteous and helpful.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The sales person was very knowledgeable about the car and
The sales person was very knowledgeable about the car and willing to help after the sale. Overall good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we appreciate your positive review of your experience with us! We look forward to your next visit! Take care!
They are always pleasant and always honest about what
They are always pleasant and always honest about what needs to be done. I never worry about being price gouged.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Melvin was extremely helpful and took the time to show me
Melvin was extremely helpful and took the time to show me what I needed to make my purchase!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Brewbaker Kia. We are always more than happy to assist you if anything else comes up. Take care!
Everything went well with this service.
Everything went well with this service. We had no issues. Thank you for the quick service.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
I brought my car in on For a routine oil change and tire
I brought my car in on For a routine oil change and tire rotation and later on the same night my car smelled of burnt oil . The following day there was a puddle of oil in my driveway and as I proceeded to drive down my street the car began to jerk and tug so I turned around with a trail of oil following me . Called Brewbaker where the service advisor Sabrina informed me that it really much she could do because no member of management was in until Monday. Well she later called and said a tow truck would come get my car after telling me to drive it or pay for towing which I declined cause I’m not responsible! Anyway I have pictures and video footage! And I demand that my car comes back to me just like it was in perfect condition like it was when I brought it in to Brewbaker !!!! Very disappointed customer 🤬
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to discuss this with you. Please reach out to us at (334) 423-2785 at your earliest convenience to discuss how we can turn your experience into a positive one.