Key Acura of Reno

Easy to schedule appointment, service was completed quickly, good communication, service personnel were courteous and organized

My experience with Kit and Barbie were amazing! I ended up walking out because I didn’t understand but then Kit explained the deal again and I ended up with a new car. I’d recommend the both of them 10X. All the staff are friendly. I didn’t once feel pressured to do anything I didn’t want to!

I've been to five Acura dealerships all over the US and this one is the best by far. Brian, in service is fantastic to work with. He knows everyone by their first names. I bought a car from here and it was a great experience.

The Service Department representatives are always prompt to greet me and to get the paperwork underway. I appreciate that when minor problems arise, Brian and his colleagues get resolution courteously and efficiently.

Was able to make service appointment easily and quickly, service was done in a timely manner, service personnel were polite and efficient, really appreciated the car wash and vacuum!

I don't usually leave feedback or reviews but felt I needed to with Acura of Reno. I took my car in for an oil change and an issue with surges in acceleration, high revving. I told them I couldn't duplicate it that morning so no diagnosis needed, however I did ask if there's an update to let me know if needed. After that I was told the update was needed to the torque converter but not under warranty (my vehicle has less than 75K miles). So they went ahead and charged me without my permission $200 for the diagnostic and the oil change, stating no issues found and they couldn't duplicate my concern. Thats what I told them originally not to diagnose due to me not being able to duplicate the problem. Also, they tried to upsell their services for other recommended (not needed at the time) services of over $2,100. I would expect better service from a luxury dealership, not just money grabbers. I will continue taking my Acura to the Honda dealer that actually does a fantastic job and doesn't 'misunderstand' conversations. Very displeased and thought I should warn others.

Not part of the BBB probably due to poor standards. I don't usually leave feedback or reviews but felt I needed to with Acura of Reno. Awful service manager, unprofessional, and customers are always wrong. Just took car for an oil change and multi point inspection. I have a local shop do all my maintenance, but he kept saying not Acura service so it's all bad work and wanted to charge thousands for work already done. Ethan was more attentive and professional. I would expect better service from a dealership, not just money hounds. I will drive to Roseville for future services or my local shop (certified techs in Japanese motors). Some horrible and dishonest people. The techs dress better than service dept. They bring down the Acura brand that I so much loved.

I was told the repair would take approximately five hours to complete. The service department was professional and provided a loan vehicle while my vehicle was in service.

This place is always amazing. ,??? Had change my service that I requested and the took care of me right away. I appreciate that they always treat me with respect. Hard to find in this world.

Dealership was very clean. Tyler and Tom gave us good service and were friendly and helpful.