Covert Buick GMC Bee Cave

I am very sorry to hear that your experience did not meet expectations. I want to clarify that every finance deal is different and very critical, as errors in this process can lead to issues with bank funding as well as complications with licensing. For that reason, accuracy must always take priority over speed to protect our customers and ensure everything is handled correctly. Regarding your vehicle concerns, you were referred to Audi because certain services, such as warranty work, are best performed by them and may be covered under their programs rather than becoming an out-of-pocket expense for you. I understand how frustrating delays and lack of follow up can feel, and I appreciate you bringing this to our attention so we can work to improve the process.

I am very sorry to hear that your experience did not meet expectations. I want to clarify that every finance deal is different and very critical, as errors in this process can lead to issues with bank funding as well as complications with licensing. For that reason, accuracy must always take priority over speed to protect our customers and ensure everything is handled correctly. Regarding your vehicle concerns, you were referred to Audi because certain services, such as warranty work, are best performed by them and may be covered under their programs rather than becoming an out-of-pocket expense for you. I understand how frustrating delays and lack of follow up can feel, and I appreciate you bringing this to our attention so we can work to improve the process.

For the funding. I understand that can be the bank side. It would’ve been a lot less frustrating if someone would’ve picked up the phone to let me know it was being handled. Out of pocket expenses and concerns to customer are the least of your worries i’m sorry to say. Thats why I drove up there 3 times instead of receiving a call back and have yet to receive a single call back. For the out of pocket expense to replace stuff that your “100+ point” inspection failed to pick up. Like torched rubber on the windshield wipers. I’m also sorry to say someone’s not doing their job. Battery on the key fob was dead, wipers were replaced, CarPlay was dripping and trunk didn’t open.

Thank you so much for taking the time to share your thoughtful review. We are very glad to hear that our Sales Team at Covert Buick GMC Bee Cave provided you with a professional, responsive, and positive experience and that you left satisfied with your purchase. Your feedback regarding pricing transparency is valuable and appreciated, as it helps us continue to improve how we communicate with our customers. We are pleased you were able to find a solution that worked for you and truly value your insight for other buyers as well. Our goal is always to provide a fair and enjoyable experience, and we are grateful for your trust and for allowing us the opportunity to earn your business. Enjoy your new vehicle, and we look forward to serving you again in the future.

Thank you for your kind words and for sharing your experience. We are so glad to know you felt well taken care of and appreciated the honesty and fairness from our team at Covert Buick GMC Bee Cave. Providing that level of care is exactly what we strive for, and it is rewarding to hear that it made such a positive impression. We are grateful for your trust and look forward to being here for you again in the future.

Thank you for sharing such a wonderful review. We are thrilled to hear that Chase Smiley and Daniel in Finance made your experience such a positive one. At Covert Buick GMC Bee Cave, we take great pride in having a team that goes above and beyond to provide helpful, knowledgeable, and friendly service. Knowing that their efforts are the reason you plan to return means the world to us. We truly appreciate your trust and look forward to welcoming you back whenever you are ready for your next visit.

Thank you for your wonderful review and for being such a loyal customer over the years. It means so much to us that you continue to choose Covert Buick GMC Bee Cave for your car buying needs. We are delighted to hear that Greg Freeman made your most recent experience just as positive as the many before. Your trust and continued support are truly appreciated, and we look forward to many more opportunities to serve you with the same great care and commitment.

Thank you for sharing such an outstanding review. We are thrilled to hear that Taylor provided you with an experience marked by knowledge, care, and attention to detail. It is wonderful to know he made the entire process smooth and enjoyable for you. At Covert Buick GMC Bee Cave, we are proud to have team members like Taylor who build the kind of trust that makes customers want to return time and again. We truly appreciate your confidence in us and look forward to continuing to provide you with the same exceptional service whenever you need it.

Thank you so much for this incredible review. We are truly honored to know that your experience with Marcus Washington and our team at Covert Buick GMC Bee Cave has earned your loyalty. Putting our customers first is always our top priority, and it is wonderful to hear that you felt listened to and supported throughout the process of finding the right vehicle at the right price. Your kind words mean a great deal to us, and we look forward to continuing to provide you with the same excellent service for many years to come.